Tools and Strategies for Eliminating Assaults Against Transit Operators, Volume 1: Research Overview (2018)

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98 This table describes individual countermeasures weighted according to six factors: ease of use, industry use, time to implement, labor intensiveness, cost, and overall effectiveness. The total countermeasure score represents the overall strength of the countermeasure in terms of its performance in each area. The overall value of a countermeasure to an agency depends on two factors: the overall strength of the countermeasure, and the quality of the agency’s imple- mentation of the countermeasure. The vulnerability self-assessment tool in Appendix D allows a reviewer to assess how effectively each of these countermeasures has been implemented in a transit environment. A reviewer may compare the total countermeasure scores with agency- specific self-assessment scores obtained from Appendix C to evaluate the overall strengths and weaknesses of the agency’s assault countermeasures program. A P P E N D I X C Weighted Countermeasure Scores Category Countermeasure Ease of Use Industry Use Time to Implement Labor Intensive Cost Effectiveness Total Counter- measure Score Scale .1–.3 .1–.3 .1–.3 .1–.3 .1–.3 .1–.5 .3 = easiest to use .3 = highest degree of industry use .3 = shortest time to implement .3 = least labor intensive .3 = lowest cost .5 = highest effectiveness Policy, Plans, and Protocols Fare Collection Policies 0.3 0.3 0.3 0.3 0.3 0.5 2 Communication Protocol for Violent Incidents 0.3 0.2 0.3 0.3 0.3 0.5 1.9 Operator Assaults Zero Tolerance Workplace Violence Policy Coverage 0.3 0.3 0.3 0.3 0.3 0.4 1.9 Operator Assault Committees/Task Forces 0.3 0.1 0.3 0.3 0.3 0.5 1.8 Post Incident Action Steps 0.3 0.2 0.3 0.3 0.3 0.4 1.8 Passenger Code of Conduct 0.3 0.1 0.3 0.3 0.3 0.4 1.7 Violent Incident Emergency Response Plan 0.3 0.1 0.3 0.3 0.3 0.4 1.7 Intelligence Information Sharing Cooperation 0.2 0.2 0.3 0.3 0.3 0.3 1.6 Tools and Strategies for Eliminating Assaults Against Transit Operators, Volume 1: Research Overview Copyright National Academy of Sciences. All rights reserved.

Weighted Countermeasure Scores 99 Assault Legislation 0.2 0.1 0.1 0.3 0.3 0.3 1.3 Passenger Awareness Programs 0.2 0.1 0.2 0.2 0.2 0.3 1.2 Barring Systems 0.1 0.1 0.2 0.2 0.2 0.3 1.1 Passenger Screening 0.1 0.1 0.1 0.1 0.1 0.5 1 Police or Security Staffing Staffing On Board Conveyance 0.3 0.1 0.3 0.1 0.1 0.5 1.4 Shadowing Vehicles 0.1 0.1 0.3 0.2 0.1 0.3 1.1 Centralized On- Board Alarms, Panic Buttons with Immediate Force Response 0.2 0.1 0.2 0.1 0.1 0.3 1 Centralized Surveillance with Immediate Force Response 0.1 0.1 0.2 0.1 0.1 0.4 1 Centralized Remote Sensors with Immediate Force Response 0.1 0.1 0.1 0.3 0.1 0.3 1 Voice Communications Technology Two-Way Radio 0.3 0.3 0.3 0.3 0.2 0.4 1.8 Cellular Telephone— Texting and Emailing 0.3 0.1 0.3 0.3 0.3 0.2 1.5 Two-Way Radio using 3G/4G/LTE/ Satellite Mobile Broadband Least Cost Routing 0.2 0.2 0.2 0.2 0.2 0.4 1.4 Real-Time Audio 0.2 0.1 0.1 0.3 0.3 0.2 1.2 Data Communications and Telemetry Systems Tracking and Monitoring Global Positioning System (GPS) 0.3 0.2 0.2 0.3 0.2 0.4 1.6 Vehicle Disabling 0.3 0.2 0.2 0.3 0.2 0.4 1.6 Anti-Theft—Secure Driver Sign On 0.3 0.2 0.2 0.3 0.2 0.4 1.6 Anti-Theft—Enroute 0.3 0.2 0.2 0.3 0.2 0.4 1.6 Mobile Data Terminals (MDT) with DVRs 0.2 0.2 0.2 0.3 0.1 0.4 1.4 Electronic Distress Signs 0.3 0.1 0.2 0.3 0.2 0.3 1.4 Vehicle Locator Systems (AVLs)— Global Positioning System (GPS) 0.2 0.1 0.1 0.3 0.2 0.4 1.3 Category Countermeasure Ease of Use Industry Use Time to Implement Labor Intensive Cost Effectiveness Total Counter- measure Score Scale .1–.3 .1–.3 .1–.3 .1–.3 .1–.3 .1–.5 .3 = easiest to use .3 = highest degree of industry use .3 = shortest time to implement .3 = least labor intensive .3 = lowest cost .5 = highest effectiveness Tools and Strategies for Eliminating Assaults Against Transit Operators, Volume 1: Research Overview Copyright National Academy of Sciences. All rights reserved.

100 Tools and Strategies for Eliminating Assaults Against Transit Operators: Research Overview Category Countermeasure Ease of Use Industry Use Time to Implement Labor Intensive Cost Effectiveness Total Counter- measure Score Scale .1–.3 .1–.3 .1–.3 .1–.3 .1–.3 .1–.5 .3 = easiest to use .3 = highest degree of industry use .3 = shortest time to implement .3 = least labor intensive .3 = lowest cost .5 = highest effectiveness Surveillance and Observation Systems Visible Surveillance Systems—Cameras in Plain Sight 0.2 0.2 0.1 0.3 0.2 0.4 1.4 Bus Stop Lighting 0.2 0.1 0.1 0.3 0.2 0.3 1.2 Video Surveillance Using On-board Computer/DVR 0.2 0.2 0.2 0.2 0.2 0.2 1.2 Physical Barriers/ Compartment Barriers or Shielding—Full or Partial 0.3 0.1 0.1 0.3 0.2 0.5 1.5 Driver Protection Systems Public Address System and Signage 0.3 0.3 0.2 0.2 0.2 0.3 1.5 Defensive Weapons 0.2 0.2 0.2 0.3 0.2 0.3 1.4 DNA Swipe Kits 0.2 0.1 0.3 0.3 0.3 0.2 1.4 Driver-Side Exit Doors 0.2 0.1 0.3 0.2 0.1 0.4 1.3 Training Driver/Operator Handbook 0.3 0.3 0.3 0.3 0.3 0.5 2 Driver/Operator Security Awareness 0.3 0.3 0.3 0.3 0.3 0.5 2 Driver/Operator Security 0.2 0.2 0.2 0.2 0.2 0.5 1.5 Driver/Operator Security Communication 0.2 0.2 0.2 0.2 0.2 0.4 1.4 Drills, Exercises, Immediate Actions 0.1 0.1 0.2 0.2 0.2 0.4 1.2 Driver/Operator Self-Defense 0.2 0.1 0.2 0.2 0.2 0.3 1.2 Tools and Strategies for Eliminating Assaults Against Transit Operators, Volume 1: Research Overview Copyright National Academy of Sciences. All rights reserved.