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1 Transit Technical Training, Volume 2 Technical training in transit agencies is a key activity needed because of its impact on safe operations, maintenance, and service. The goal of this research project was to identify ways to remove barriers to training implementation and provide transit agencies with best practices, strategies, and resources that can assist transit agencies with identifying effective and innovative training programs that can work for their frontline employees. This guidebook can be used by transit agencies to provide an understanding of the chal- lenges encountered when training frontline employees and implementing new or innovative training practices. It covers the following topics, all of which are important for transit agencies to understand and consider in their approach to training: ⢠Shared-training formats ⢠Overview of the Transit Industry Course Catalog ⢠Best practices for developing and tailoring technical and frontline training ⢠Conclusions and recommendations ⢠Practical tools to use in program implementation As part of this research, nine focus areas were identified. These focus areas are the barriers that must be overcome to effectively implement transit training programs. Each focus area identifies the best practices transit agencies can implement. Exhibit S-1 provides an over- view of each focus area and the associated best practices included in the guidebook. The bulk of this guidebook focuses on providing information regarding the best practices, what they are, and how to implement them. Practical tools that can be used by transit agencies are also included in this guidebook to serve as a resource. The tools were developed in a variety of formats depending on the pur- pose, such as fillable templates and forms, step-by-step instructions for conducting various types of training evaluations and assessments, checklists, and more. S u m m a r y Guide to Overcoming Barriers to Implementing Best and Innovative Training
2 Transit Technical Training, Volume 2: Guide to Overcoming Barriers to Implementing Best and Innovative Training Focus 5: Awareness of Available Shared-Training Resources and Courses ⢠BP13: Use communication and engagement techniques to connect users to resources Focus 6: Training Content is Outdated ⢠BP14: Routinely update training ⢠BP15: Refine training Focus 7: Training Not Aligned with Needs ⢠BP16: Conduct needs assessment Focus 8: Legal Risks of Shared-Training Models ⢠BP17: Include legal waivers/agreements ⢠BP18: Develop courses on open/SCORM*-compliant platform ⢠BP19: Reimburse content developers for sharing training ⢠BP20: Provide instructions, guidance, and templates Focus 9: Lack of Adequate Resources ⢠BP21: Generate funding through fees, costs, and grants Focus Area Best Practices (BP) Included in Guidebook Focus 1: Understanding of Training Needs and Learning Tendencies ⢠BP1: Update with learner-centered principles ⢠BP2: Implement training needs assessments ⢠BP3: Use ISDs alongside subject matter experts (SMEs) Focus 2: Infrastructure, Equipment, and Lost Productivity Costs ⢠BP4: Leverage technology and minimize infrastructure ⢠BP5: Use regional partnerships and shared models ⢠BP6: Align training schedule with workload ⢠BP7: Conduct periodic concentrated training Focus 3: Capacity for Training and Instructor Evaluation ⢠BP8: Update courses with learner-centered principles ⢠BP9: Use training needs assessments ⢠BP10: Monitor trained behavior Focus 4: Access to Innovative Training Technology ⢠BP11: Develop blended training program ⢠BP12: Utilize centralized transit training resources *Sharable Content Object Reference Model Exhibit S-1. Overview of focus areas and associated best practices.
