National Academies Press: OpenBook
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Suggested Citation:"Front Matter." National Academies of Sciences, Engineering, and Medicine. 2020. Developing a Guide to Bus Transit Service Reliability. Washington, DC: The National Academies Press. doi: 10.17226/25903.
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Page 1
Page 2
Suggested Citation:"Front Matter." National Academies of Sciences, Engineering, and Medicine. 2020. Developing a Guide to Bus Transit Service Reliability. Washington, DC: The National Academies Press. doi: 10.17226/25903.
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Page 2
Page 3
Suggested Citation:"Front Matter." National Academies of Sciences, Engineering, and Medicine. 2020. Developing a Guide to Bus Transit Service Reliability. Washington, DC: The National Academies Press. doi: 10.17226/25903.
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Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

TCRP Web-Only Document 72: Developing a Guide to Bus Transit Service Reliability Alan Danaher James Wensley Amy Dunham Ted Orosz Ryan Avery Kenneth Cobb WSP USA Orlando, FL Kari Watkins Carly Queen Simon Berrebi Georgia Institute of Technology Atlanta, GA Marlene Connor Jim McLaughlin MCA Associates Holyoke, MA Contractor’s Final Report for TCRP Project A-42 Submitted December 2018 ACKNOWLEDGMENT This work was sponsored by the Federal Transit Administration (FTA) in cooperation with the Transit Development Corporation (TDC). It was conducted through the Transit Cooperative Research Program (TCRP), which is administered by the Transportation Research Board (TRB) of the National Academies of Sciences, Engineering, and Medicine. COPYRIGHT INFORMATION Authors herein are responsible for the authenticity of their materials and for obtaining written permissions from publishers or persons who own the copyright to any previously published or copyrighted material used herein. Cooperative Research Programs (CRP) grants permission to reproduce material in this publication for classroom and not-for- profit purposes. Permission is given with the understanding that none of the material will be used to imply TRB, AASHTO, FAA, FHWA, FTA, GHSA, NHTSA, or TDC endorsement of a particular product, method, or practice. It is expected that those reproducing the material in this document for educational and not-for-profit uses will give appropriate acknowledgment of the source of any reprinted or reproduced material. For other uses of the material, request permission from CRP. DISCLAIMER The opinions and conclusions expressed or implied in this report are those of the researchers who performed the research. They are not necessarily those of the Transportation Research Board; the National Academies of Sciences, Engineering, and Medicine; or the program sponsors. The information contained in this document was taken directly from the submission of the author(s). This material has not been edited by TRB.

The National Academy of Sciences was established in 1863 by an Act of Congress, signed by President Lincoln, as a private, non- governmental institution to advise the nation on issues related to science and technology. Members are elected by their peers for outstanding contributions to research. Dr. Marcia McNutt is president. The National Academy of Engineering was established in 1964 under the charter of the National Academy of Sciences to bring the practices of engineering to advising the nation. Members are elected by their peers for extraordinary contributions to engineering. Dr. John L. Anderson is president. The National Academy of Medicine (formerly the Institute of Medicine) was established in 1970 under the charter of the National Academy of Sciences to advise the nation on medical and health issues. Members are elected by their peers for distinguished contributions to medicine and health. Dr. Victor J. Dzau is president. The three Academies work together as the National Academies of Sciences, Engineering, and Medicine to provide independent, objective analysis and advice to the nation and conduct other activities to solve complex problems and inform public policy decisions. The National Academies also encourage education and research, recognize outstanding contributions to knowledge, and increase public understanding in matters of science, engineering, and medicine. Learn more about the National Academies of Sciences, Engineering, and Medicine at www.nationalacademies.org. The Transportation Research Board is one of seven major programs of the National Academies of Sciences, Engineering, and Medicine. The mission of the Transportation Research Board is to provide leadership in transportation improvements and innovation through trusted, timely, impartial, and evidence-based information exchange, research, and advice regarding all modes of transportation. The Board’s varied activities annually engage about 8,000 engineers, scientists, and other transportation researchers and practitioners from the public and private sectors and academia, all of whom contribute their expertise in the public interest. The program is supported by state transportation departments, federal agencies including the component administrations of the U.S. Department of Transportation, and other organizations and individuals interested in the development of transportation. Learn more about the Transportation Research Board at www.TRB.org.

C O O P E R A T I  V E  R E S E A R  C H  P R O G R A M S  CRP STAFF FOR TCRP WEB-ONLY DOCUMENT 72 Christopher J. Hedges, Director, Cooperative Research Programs Lori L. Sundstrom, Deputy Director, Cooperative Research Programs Gwen Chisholm Smith, Manager, Transit Cooperative Research Program Stephan A. Parker, Senior Program Officer Stephanie L. Campbell, Senior Program Assistant Eileen P. Delaney, Director of Publications Natalie Barnes, Associate Director of Publications Doug English, Senior Editor Kathleen Mion, Senior Editorial Assistant TCRP PROJECT A-42 PANEL RESEARCH FIELD A: OPERATIONS Nigel H.M. Wilson, Massachusetts Institute of Technology, Department of Civil and Environmental Engineering, Cambridge, MA (Chair) Manjiri G. Akalkotkar, VIA Metropolitan Transit, San Antonio, TX A. Jeff Becker, Regional Transportation District - Denver, Denver, CO Elsa Gutierrez, Chicago Transit Authority, Chicago, IL John L. Lyons, Amalgamated Transit Union, Silver Spring, MD Al Martinez, Los Angeles County (CA) Metropolitan Transportation Authority, Los Angeles, CA Robert E. "Buz" Paaswell, City College of New York, New York, NY Paul J. Ryus, Kittelson & Associates, Inc., Reston, VA Brian L. Sherlock, Amalgamated Transit Union, Silver Spring, MD Thomas E. Stringer, Jr., Hilstel Transportation Consulting, LLC, Jacksonville, FL Eric Papetti, FTA Liaison Jeff Hiott, APTA Liaison Stephen J. Andrle, TRB Liaison

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Developing a Guide to Bus Transit Service Reliability Get This Book
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There are three major perspectives on transit reliability: from the customer, agency, and operator points of view.

The TRB Transit Cooperative Research Program's TCRP Web-Only Document 72: Developing a Guide to Bus Transit Service Reliability finds, through a transit agency survey, that most agencies do not have a formal bus service reliability improvement program. The guidebook presents a framework for such a program, including eight steps, and is a supplemental report to TCRP Research Report 215: Minutes Matter: A Bus Transit Service Reliability Guidebook.

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