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4 Stakeholders Airports typically engage with a variety of stakeholders in the collection and sharing of operations and safety data. In general, the organizations listed in Table 2-1 provide services or perform duties at an airport. Available data from each organization and their relationship with an airport is also identified in Table 2-1. Many of these airport stakeholders provide operations and safety data to airport owners and operators. Even if these organizations do not provide data to the airport, they may have data that could be valuable to that airport and the overall airport community (i.e., airport staff, tenants, users, local residents, general public, stakeholders) in terms of tracking progress toward improving operations and safety or bringing in additional businesses. Airports are one contributor for commerce within a community. There are business relation- ships in place, regulators, and true partners that airports can and should leverage for data. By understanding the information an airport can provide to a community, the community can enjoy the benefits of a safe and efficient transportation system. C H A P T E R 2 Stakeholder Description and Data Relationship with the Airport FAA Air Traffic Control Tower (ATCT) or a Contract Tower Managed by FAA Air Traffic Organization (ATO) ⢠Service provider for the management of an aircraft to and from the airport and on the ground. ⢠Data includes aircraft operational numbers, aircraft types, rates of arrivals and departures, and efficiency aspects of aircraft operations. ⢠Coexist as a partner in how aircrafts are managed at an airport. ⢠ATO has no regulatory role with the airport; however, FAA ATO is co-dependent with the airport. FAA Office of Airports (ARP) ⢠Regulator for Part 139 certification inclusive of grant compliance, Part 139 compliance, capital project approvals and funding, and planning support. ⢠Data points include Part 139 discrepancies and trends across the industry. ⢠Primary regulator for an airport. ⢠Does not directly provide data to an airport; ARP compels an airport to monitor, inspect, and capture pertinent data. FAA Technical Operations (Tech Ops) ⢠Service provider for all FAA-owned and FAA-operated navigational aids. ⢠Data includes navigational aidsâ performance and how that relates to aircraft operations. ⢠Similar relationship to FAA ATO; partner in providing aviation service to the industry; protecting and managing the services Tech Ops provides are crucial, and airports assist in that endeavor. Table 2-1. Aviation stakeholders.
Stakeholders 5 Table 2-1. (Continued). Ground Service Provider (GSP) ⢠Service provider to commercial aircraft operations, such as baggage handling, fueling, aircraft parking, deicing, and general services. ⢠Data includes aircraft turn times (gate occupancy), baggage handling data (time to load and offload baggage), and general support data for commercial carriers. ⢠Crucial to airport safety and operations. ⢠While a GSP is primarily concerned with airlines and services to airlines, GSPs usually have standards and an operating agreement with the airport in place and should be providing data to the airport on a regular basis. Maintenance, Repair, and Overhaul (MRO) ⢠Service provider to commercial and GA operators specific to aircraft maintenance and services. ⢠Data includes aircraft serviced and general tenant data points, such as airport badged employees and foreign object damage/debris (FOD) reports. ⢠Similar to FBOs; might compete with FBOs for aircraft services. ⢠Must have a lease or operating agreement with the airport. ⢠To the extent benefit can be found, MRO should report safety and operations data. Large Tenants (e.g., Corporate Aviation) ⢠Tenant on the airport and may be a key GA aircraft operator. ⢠Data includes those associated with occupying space on the airport and can, in some cases, provide aircraft fueling and general safety data, such as FOD reporting. ⢠Must have a lease or operating agreement in place with the airport. ⢠To the extent benefit can be found, tenant should be included in reporting safety and operations data. Cargo Operations ⢠Commercial aircraft operations specific to the transportation of cargo. ⢠Data can come from airport badged employees, usually a key FOD producer and controller, and overall partner in safety reporting of hazardous conditions. ⢠Similar to airlines but use sort/consolidation facility. ⢠Must have lease or operating agreement in place. ⢠Contribute significantly to safety and operations data, particularly for airfield operations. Airlines (Both Signatory and Non-Signatory Operators) ⢠Air carriers for passengers and cargo. ⢠Data includes passenger numbers (enplaning and deplaning), cargo tonnage, and incidents and accidents on ramps and movement areas. ⢠Signatory carriers have an established business relationship and agreement with the airport; non-signatory carriers use public use airports and are subject to landing and other use fees without an established agreement in place. ⢠Airports with scheduled or regular service have an articulated business relationship, typically called an airline use agreement; this agreement is the vehicle by which airports can and should compel airlines to provide operations and safety data. FAA Terminal Radar Approach Control (TRACON) ⢠Service provider for the management of aircraft arriving and departing or transiting airspace controlled by the facility. ⢠Data includes aircraft operational numbers, aircraft types, and rates of arrivals and departures. ⢠Coexist as a partner in how aircraft are managed at an airport. Fixed-Base Operators (FBOs) ⢠Service providers to both commercial and general aviation (GA) operators for fueling, maintenance, and deicing (as examples). ⢠Data includes fueling data, aircraft maintenance data, deicing data, overall safety data, and operations metrics supporting aircraft operations. ⢠Critical to airport safety and operations. ⢠Usually have a lease or use agreement with the airport; leases and use agreements are the vehicles by which airports can and should require the reporting of safety and operations performance data from their FBO(s). Stakeholder Description and Data Relationship with the Airport (continued on next page)
6 Collecting and Sharing of Operations and Safety Data Stakeholder Description and Data Relationship with the Airport Parking Operators (Landside) ⢠Service provider for those passengers and individuals using public parking areas at the airport. ⢠Data includes parking numbers by product, landside efficiency of roadways, and safety reporting source for facilities in the parking areas. ⢠Crucial to overall airport operations. s⢠Normally have leases or contract ; often the first or last service provider for passengers in their travel journeys. ⢠Should have safety and operations data reporting requirements for the airport. Major Ground Transportation Operators (Shared Rides, Uber, Lyft, Public Transportation, etc.) (Landside) ⢠Service provider to those passengers and public not parking at the airport. ⢠Data includes landside efficiency of roadways and safety reporting source for those facilities on the public side of the airport. ⢠Many have operating agreements with the airport and should be compelled to report both safety and operations data occurring at the airport. Terminal Concessions ⢠Service provider for passengers and airport staff. ⢠Data includes sales per passenger. ⢠Must have leases or operating agreement; airport should require concession providers to report operations and safety data. Convention and Visitors Bureau ⢠Data includes key events during the year that may impact airport operations and even cause congestion. ⢠Does not typically have a business relationship with the airport. Sharing data is a⢠partnership with the city and local communities to provide needed services; airports should be active members and share data so passenger numbers can be proactively reviewed based on local events that require air travel. Chamber of Commerce ⢠Data includes key events during the year that may impact airport operations and even cause congestion. ⢠Similar to Convention and Visitors Bureau except data is used to attract new businesses and investments into the community. ⢠Data may come from the airport to help improve airline services to markets the local and regional businesses need. Transportation Security Administration (TSA) ⢠Security provider and regulator for the screening of passengers, baggage, cargo, and overall security of the airport. ⢠Data includes passenger processing, baggage processing, and overall safety reporting (generally confined to terminal areas). Note: passenger processing through checkpoints is a key metric for overall operation of a terminal. ⢠Both a regulator and a service provider. ⢠May have lease or contract for office space in a terminal; airports cannot charge TSA for inspection and passenger process areas. ⢠Numbers of passengers processed, and bags inspected are key contextual operations data points. Customs and Border Protection (International Airports) ⢠Regulator and service provider for the processing of passengers and aircraft to and from countries outside the United States. ⢠Data similar to TSA data points. ⢠Similar relationship with airports as the FAA and TSA. Police and Fire Safety Officers ⢠Regulator and service provider for safety and protection at an airport. ⢠Data includes those associated with fire, emergency, and police responses at an airport. ⢠Usually a more significant role in the daily operations of the airport than regulators. ⢠Provide significant data points on airport operations. Security Companies ⢠Service provider for safety and protection at an airport. ⢠Data includes those associated with police responses at an airport. ⢠Usually a subcontractor the airport manages and directs for security issues. Table 2-1. (Continued).
