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56 The outline for interviews is as follows: 1. Setting the Scene: Please describe the project briefly and your role in it. What was the route, and how was it funded? How long did it take to get off the ground? 2. Planning: What did you learn from planning the project, and was this a part of the traditional transportation planning process? How did you assess feasibility of the route and what were some of the challenges identified (regulatory, infrastructure, cybersecurity, etc.)? 3. Measuring Performance: What was the original purpose or goal of the project, and how well did the project meet these performance standards? Any recommendations/insights that you could give others? What data were received over the course of operations? 4. Transportation System Integration: How was this project integrated into other transportation modes, and what was the primary use case for travelers? What were the infrastructure require- ments and who was responsible to make any necessary changes? 5. Equity in Access and User Acceptance: What data do you have about the demographics of potential users and actual users? Were vehicles wheelchair accessible? How did human factors and user acceptance play a role? 6. Public Safety and Law Enforcement: How were law enforcement/emergency responders involved? How did other road users interact with the vehicle and any recommendations for improvement? 7. Next Steps: What are the plans or next steps for AV deployments in your community and/or at your company/agency? 8. Any Other Lessons Learned You Would Like to Share with Us: Do you have any other documents that would be useful for other communities considering a similar pilot service? A P P E N D I X C Interview Outline