National Academies Press: OpenBook

Fare Capping: Balancing Revenue and Equity Impacts (2022)

Chapter: Appendix C - Case Study [Example] Agency Interview Guide

« Previous: Appendix B - Survey Responses
Page 141
Suggested Citation:"Appendix C - Case Study [Example] Agency Interview Guide." National Academies of Sciences, Engineering, and Medicine. 2022. Fare Capping: Balancing Revenue and Equity Impacts. Washington, DC: The National Academies Press. doi: 10.17226/26510.
×
Page 141
Page 142
Suggested Citation:"Appendix C - Case Study [Example] Agency Interview Guide." National Academies of Sciences, Engineering, and Medicine. 2022. Fare Capping: Balancing Revenue and Equity Impacts. Washington, DC: The National Academies Press. doi: 10.17226/26510.
×
Page 142
Page 143
Suggested Citation:"Appendix C - Case Study [Example] Agency Interview Guide." National Academies of Sciences, Engineering, and Medicine. 2022. Fare Capping: Balancing Revenue and Equity Impacts. Washington, DC: The National Academies Press. doi: 10.17226/26510.
×
Page 143
Page 144
Suggested Citation:"Appendix C - Case Study [Example] Agency Interview Guide." National Academies of Sciences, Engineering, and Medicine. 2022. Fare Capping: Balancing Revenue and Equity Impacts. Washington, DC: The National Academies Press. doi: 10.17226/26510.
×
Page 144

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

141   Case Study [Example] Agency Interview Guide The purpose of the case examples is to gain information about transit agency fare capping programs that was difficult to obtain from the literature review or the survey. Specifically, this includes the following: • Implementation process – How was the fare cap program implemented? What barriers were encountered and how were they overcome? • Program continuation – Is the fare cap program under any threat for continuation? What is the threat? • Program benefits and costs – What is the consensus about the program? Is it doing what it was expected to do? How strong is the support for the program? • Cost determination – How is the cap fee set? Is it considered to be “fair” by both the transit agency and customers? • Marketing – What special efforts are made to market the program? • Technology – Are there any issues with the new technology? – Smart cards, mobile apps, account-based services? • Multiple modes – Are there multiple modes served? Are the fees all the same? • Multiple transit agencies – if there are multiple transit agencies in the region, how do they coordinate? Background/Rationale and Objectives The following question asks you to think about how fare capping was introduced or conceived of at your agency. • What were the motivations for pursuing fare capping? Fare Capping Program Design The following questions ask you to think about how fare capping was designed and how impacts to equity and revenue were considered. • How is the cap fee set? Is it considered to be “fair” by both the transit agency and customers? • Are there any issues with the new technology? – Smart cards, mobile apps, account-based services? • Are there multiple modes served? Are the fees all the same? • Did you estimate impacts to ridership, revenue, fare collection costs? • How did policy and technology come together? A P P E N D I X C

142 Fare Capping: Balancing Revenue and Equity Impacts Customer Engagement and Education The following questions ask you to think about [how] customers were included in program design and how your agency approached public education/marketing. • Did the public weigh in on the concept? • Did you need to change pass structure and pricing? • How did you get people excited? How much effort went into branding, marketing, and public education? Implementation The following questions ask you to think about how the fare cap policy was implemented. • How was the fare cap program implemented? Concurrent to existing fare structure or complete replacement? What barriers were encountered and how were they overcome? • Is the fare cap program under any threat for continuation? What is the threat? • What is the consensus about the program? Is it doing what it was expected to do? How strong is the support for the program? • Do you see improvements (service, customer experience, operations)? Regional Integration (If Applicable) The following questions pertain to integration of your agency’s fare payment app with other transit agencies/operators in your region. • Regional Integration: How (if at all) is fare capping integrated with other agencies/operators in your region? 1. Describe integration from a technical perspective. 2. Describe fare collection equipment, roles of each agency/operator, and roles of vendor(s). 3. Describe the back office system and roles of vendor(s). 4. Describe the contracting process. 5. Describe the costs. 6. Describe reconciliation. Summary/Lessons Learned The following questions ask you to think back on your experience and think about lessons learned. • Lessons: In hindsight, what were your biggest lesson(s) learned? • Advice: What advice would you give to other transit agencies who are planning to implement fare capping? This could be something you did “right” or something you got “wrong.” The Future/Post-Implementation and Next Steps The following questions ask you to look forward to the future. • Your Agency: What are your agency’s specific plans for fare payment in the future? • The Broader Market: How do you see the broader transit industry (technologies, vendors, etc.) evolving in the next few years? Where would you like to see your agency’s fare policy/ program in the future?

Abbreviations and acronyms used without de nitions in TRB publications: A4A Airlines for America AAAE American Association of Airport Executives AASHO American Association of State Highway Officials AASHTO American Association of State Highway and Transportation Officials ACI–NA Airports Council International–North America ACRP Airport Cooperative Research Program ADA Americans with Disabilities Act APTA American Public Transportation Association ASCE American Society of Civil Engineers ASME American Society of Mechanical Engineers ASTM American Society for Testing and Materials ATA American Trucking Associations CTAA Community Transportation Association of America CTBSSP Commercial Truck and Bus Safety Synthesis Program DHS Department of Homeland Security DOE Department of Energy EPA Environmental Protection Agency FAA Federal Aviation Administration FAST Fixing America’s Surface Transportation Act (2015) FHWA Federal Highway Administration FMCSA Federal Motor Carrier Safety Administration FRA Federal Railroad Administration FTA Federal Transit Administration GHSA Governors Highway Safety Association HMCRP Hazardous Materials Cooperative Research Program IEEE Institute of Electrical and Electronics Engineers ISTEA Intermodal Surface Transportation Efficiency Act of 1991 ITE Institute of Transportation Engineers MAP-21 Moving Ahead for Progress in the 21st Century Act (2012) NASA National Aeronautics and Space Administration NASAO National Association of State Aviation Officials NCFRP National Cooperative Freight Research Program NCHRP National Cooperative Highway Research Program NHTSA National Highway Traffic Safety Administration NTSB National Transportation Safety Board PHMSA Pipeline and Hazardous Materials Safety Administration RITA Research and Innovative Technology Administration SAE Society of Automotive Engineers SAFETEA-LU Safe, Accountable, Flexible, Efficient Transportation Equity Act: A Legacy for Users (2005) TCRP Transit Cooperative Research Program TDC Transit Development Corporation TEA-21 Transportation Equity Act for the 21st Century (1998) TRB Transportation Research Board TSA Transportation Security Administration U.S. DOT United States Department of Transportation

Transportation Research Board 500 Fifth Street, NW Washington, DC 20001 ADDRESS SERVICE REQUESTED ISBN 978-0-309-09464-1 9 7 8 0 3 0 9 0 9 4 6 4 1 9 0 0 0 0

Fare Capping: Balancing Revenue and Equity Impacts Get This Book
×
 Fare Capping: Balancing Revenue and Equity Impacts
Buy Paperback | $91.00
MyNAP members save 10% online.
Login or Register to save!
Download Free PDF

Transit agencies in the United States are beginning to experiment with fare caps to ensure that passengers who pay for single rides do not pay more than multiple-ride passes included in their fare structure.

The TRB Transit Cooperative Research Program's TCRP Synthesis 160: Fare Capping: Balancing Revenue and Equity Impacts includes a review of the literature; a survey of 35 North American transit agencies that have recently considered implementing, are in the planning stages of implementing, or have implemented fare capping; and detailed case examples for five transit agencies that provide greater insight into the motivations, program designs, implementations, and lessons learned.

READ FREE ONLINE

  1. ×

    Welcome to OpenBook!

    You're looking at OpenBook, NAP.edu's online reading room since 1999. Based on feedback from you, our users, we've made some improvements that make it easier than ever to read thousands of publications on our website.

    Do you want to take a quick tour of the OpenBook's features?

    No Thanks Take a Tour »
  2. ×

    Show this book's table of contents, where you can jump to any chapter by name.

    « Back Next »
  3. ×

    ...or use these buttons to go back to the previous chapter or skip to the next one.

    « Back Next »
  4. ×

    Jump up to the previous page or down to the next one. Also, you can type in a page number and press Enter to go directly to that page in the book.

    « Back Next »
  5. ×

    To search the entire text of this book, type in your search term here and press Enter.

    « Back Next »
  6. ×

    Share a link to this book page on your preferred social network or via email.

    « Back Next »
  7. ×

    View our suggested citation for this chapter.

    « Back Next »
  8. ×

    Ready to take your reading offline? Click here to buy this book in print or download it as a free PDF, if available.

    « Back Next »
Stay Connected!