National Academies Press: OpenBook

Toward a Touchless Airport Journey (2022)

Chapter: Chapter 3 - Taking Action

« Previous: Chapter 2- Touchless Solutions Across the Airport Journey Areas
Page 42
Suggested Citation:"Chapter 3 - Taking Action." National Academies of Sciences, Engineering, and Medicine. 2022. Toward a Touchless Airport Journey. Washington, DC: The National Academies Press. doi: 10.17226/26665.
Page 42

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42 Taking Action Chapter 2 gave detailed descriptions of the solutions applicable to the areas along the airport journey. Now you can use this section to help decide which solutions to consider and implement for your airport. In addition, a downloadable solution worksheet, “Taking Action,” is available at by searching for ACRP Research Report 241: Toward a Touchless Airport Journey. e worksheet will walk you through your airport journey areas in the same way as Chapter 2 of this guide, enabling you to do the following: • Check o the solutions you have already implemented. • Identify which solutions you will consider next and take note of your next actions for each. • Review the overall cost and IT requirements for each solution. In building your worksheet, use the best practices and lessons learned identied in Chapter 1 of this guide: C H A P T E R 3 Connect with Airport Strategy or Technology Direction Understand the Importance of Strong Leadership Collaborate with Your Stakeholders Focus on Helping the Passenger Communicate with the Passenger Leverage Additional Resources inthe Community and Beyond Understand the Importance of Data

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As technology continues to evolve, airports are seeking opportunities to create a touchless experience along the passenger journey. The COVID-19 pandemic has accelerated the need to eliminate many common touchpoints, which are potential points of disease transmission.

The TRB Airport Cooperative Research Program's ACRP Research Report 241: Toward a Touchless Airport Journey presents solutions from emerging and existing technologies to nontechnological solutions. For each solution, the current level of readiness, barriers to expect in implementation, and specific tips on getting started are detailed. Also explored are technology gaps and the need for medium- and long-term solutions with further development opportunities that could minimize touchpoints.

Supplemental to the report is Attachment A: Solutions Worksheet.

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