Fare-Free Transit Evaluation Framework (2023)

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CHAPTER 4 Transit Agency Case Studies This chapter includes case studies that represent transit agencies that exemplify a variety of com- munity types, transit agency sizes, fare structures, and fare-free experiences. These case studies were developed to inform the evaluation framework and provide more detailed examples of how fare-free transit has been evaluated at transit agencies of different sizes across the United States. Information was gathered from the survey responses, transit agency interviews, news articles, and press releases. Purpose of Case Studies To inform evaluation framework development and provide more detailed examples of how fare- free transit has been evaluated at transit agencies of different sizes across the United States, the project team developed 23 case studies. Transit agencies looking to evaluate fare-free transit in their com- munity can identify similar systems and learn about their experiences. The research team used the case studies to develop the final evaluation framework. Examples from the case studies are included throughout the evaluation framework as examples of the “framework in practice.” Please note that the research team developed the case studies in early 2022. Because some evaluations were ongoing at the time of writing, some of the information may have changed by the time this report is published. Transit Agency Categorization The case studies presented in this chapter are organized under three main types of fare-free transit service: • Full fare-free: Transit agency does not collect fares from any riders. • Partial fare-free: Transit agency does not collect fares from specific groups of riders, on certain routes or transit services, during certain times, or in defined areas. These transit agencies may have been considering piloting or implementing fare-free transit. • Not fare-free: Transit agency collects fares from all riders. These transit agencies may have been considering piloting or implementing fare-free transit. The research team also classified the case study transit agencies into five categories based on data from the National Transit Database (NTD) including 2019 ridership levels, the population and density of the service area, and the population of the overall urban area.5 The research team also looked at the modes operated by the transit agency and its relationships with other transit providers. These types are not prescriptive or exact, but rather provide general guidelines for understanding differences in fare-free systems. 5 In some cases, the 2019 NTD data did not line up with staff expectations when reviewed by the respective transit agencies. In some cases, transit agency staff responsible for reporting operations data to NTD included additional revenue sources as farebox revenue leading to higher farebox recovery percentages. To maintain consistency across the case studies, NTD data was reported for all case studies unless otherwise noted. 50 

Transit Agency Case Studies 51   The transit agency categories are as follows: • Large Urban Regional: Has a large service area population, part of a large or very large urban area, serves multiple communities across an urban area as the main transit provider, and has high ridership. • Urban Local: Located in a large or very large urban area, service area is also served by other large transit providers and has a smaller service area population than large urban regional transit agencies. • Mid-Sized Regional: Serves a medium service area population in a medium to large urban area, acting as the main regional transit provider. • Small Urban/Rural: Low to medium ridership, serves a small service area population, not part of a large urban area, and may connect with neighboring agencies but not serve the same area. • Resort Community: Serves a small community with a mainly resort economy. • University Community: Serves a small to medium-sized community with one or more universities. Exhibit 4-1 lists all transit agency case studies, their service areas, and their agency types. Exhibit 4-2 shows a map of the case study transit agencies by their fare-free transit type. Addi- tional details on each transit agency’s categorization can be found in Appendix A. Transit Agency Service Area Agency Type Full Fare-Free Area Regional Transit St. Lucie County, FL Small Urban/Rural Cache Valley Transit District Cache Valley, UT Small Urban/Rural Corvallis Transit System Corvallis, OR University Community DASH Alexandria, VA Urban Local GoLine Indian River County, FL Small Urban/Rural Greater Richmond Transit Company Greater Richmond, VA Urban Local Intercity Transit Thurston County, WA Small Urban/Rural Kansas City Area Transportation Authority Greater Kansas City, MO Mid-Sized Regional Link Transit Chelan & Douglas Counties, WA Small Urban/Rural Mountain Line Missoula, MT University Community Partial Fare-Free Denver Regional Transportation District Greater Denver, CO Large Urban Regional Houston METRO Greater Houston, TX Large Urban Regional Iowa City Transit Iowa City, IA University Community Los Angeles Metro Los Angeles County, CA Large Urban Regional Massachusetts Bay Transportation Authority Greater Boston, MA Large Urban Regional Ride On Montgomery County, MD Urban Local San Francisco Muni San Francisco, CA Urban Local Sandy Area Metro Greater Sandy, OR Small Urban/Rural Steamboat Springs Transit Steamboat Springs, CO Resort Community Utah Transit Authority Wasatch Front, UT Large Urban Regional Not Fare-Free King County Metro King County, WA Large Urban Regional Sun Tran Tucson, AZ Mid-Sized Regional The Rapid Grand Rapids, MI Mid-Sized Regional Exhibit 4-1. Case study transit agencies by service area and agency type. 

Survey Respondent and Case Study Transit Agencies by Fare-Free Classification Full fare-free agency survey respondent Partial fare-free agency survey respondent Not fare-free agency survey respondent Case study agency Exhibit 4-2. Map of survey respondent and case study transit agencies by fare-free classification. 

Transit Agency Case Studies 53   Full Fare-Free Transit Agencies Area Regional Transit Agency Statistics (2019) Agency Type: Small urban/rural Urban Area Poverty Rate: 9% Service Area: St. Lucie County, FL Service Area Population: 0.3 million Service Area Size: 572 sq. miles Passenger Trips: 0.8 million Operating Expense: $6.0 million Farebox Recovery: 0%* *Data provided by Area Regional Transit KEY TAKEAWAYS Florida Department of Transportation (FDOT) provided funding for a 3-year pilot project to evaluate fare-free transit to increase ridership and improve transportation access. Detailed data collection and analysis during the pilot allowed for informed recommendations based on improvements to ridership, productivity, subsidy per passenger, and operating speed. Fare-Free Context • Fare-free transit service began as a pilot program for students only in 2015. • The pilot was expanded to all riders in 2017 with support from the Board of County Commis- sioners and FDOT. • A 2020 study was conducted by FDOT on ridership, service, and fiscal impacts that recommended a 2-year extension of the program to be followed by reevaluation. Fare-Free Policy Goals • Attract ridership. • Make transit more accessible for all county residents by reducing the financial burden of travel. • Improve regional environmental justice. Evaluation • A technical memorandum produced after the 3-year pilot included – Data on service, finances, and ridership. – Analysis of changes in ridership patterns. – Surveys of operators, transit riders, and the public. • The transit agency also conducted a literature review to understand findings in a broader context. Outcomes • Ridership increased 140% in the first year. • Productivity, or boardings per revenue hour, doubled within the first year. 

54 Fare-Free Transit Evaluation Framework • Subsidy per passenger boarding decreased from $10 to $5. • A slight decrease in operating speed occurred after the removal of fares, likely due to the increase in boardings. • Vehicle cleaning costs increased by 25% due to increased wear and tear. • No negative safety impacts have been reported. • Ridership increased among people with low incomes, retired people, and older people with higher incomes. Program Funding • FDOT provided funding for the 3-year pilot project and the county budget covered the addi- tional cost when the pilot was extended. • Higher ridership has resulted in a 48% increase in the county’s FDOT state block grant alloca- tion over the past 4 years of fare-free transit. Cache Valley Transit District Agency Statistics (2019) Agency Type: Small urban/rural Urban Area Poverty Rate: 1 7% Service Area: Cach e V alley, UT Service Area Population: 0.1 million Service Area Size: 33 sq. miles Passenger Trips: 1 .4 million Operating Expense: $6.2 million Farebox Recovery: 0% KEY TAKEAWAYS Cache Valley Transit District (CVTD) has operated fare-free since its inception in 1992. The transit agency evaluates its zero-fare policy every 5 years and looks at the qualitative and quantitative impacts of charging fares. Continuing to engage the public and gauge public opinion is a valuable addition to ridership and revenue data in evaluating the success of fare-free transit. Fare-Free Context • CVTD started operating service as zero-fare in 1992. • Staff describe the system as “zero-fare” instead of fare-free to emphasize that no one is getting anything for “free,” but rather that transit is a public service being paid for with taxes. • The transit agency board continues to push staff to operate zero-fare service. The board believes that growth and expansion continue with local sales tax growth and not with fares. Fare-Free Policy Goals • Encourage the public to use public transit. • Simplify management of the transit system by avoiding the additional administrative burden of fare collection. 

Transit Agency Case Studies 55   • Make transit accessible for everyone. • Contribute to a strong local economy by allowing users to have more disposable income to use in the local economy. Evaluation • CVTD uses voter surveys to gauge rider and non-rider support for many aspects of the transit system, including the zero-fare program. • The transit agency evaluates its zero-fare policy every 5 years and looks at the qualitative and quantitative impacts of charging fares. These evaluations find that charging fares would be expensive and significantly decrease ridership. Outcomes • The community has become more supportive over the years as marketing and messaging has improved, and the zero-fare policy is currently very popular with the public and the board. The 2019 survey found that 97% of riders and 68% of non-riders support the zero- fare system. • There have not been serious problems with disruptive passengers, and CVTD works with civilian transit staff and homeless service providers for most issues that arise. • CVTD has a conduct policy that aims to keep the public safe, encourage usage, and focus on correcting behavior. Program Funding • The system is operated with revenue from an existing sales tax. Corvallis Transit System Agency Statistics (2019) Agency Type: University community Urban Area Poverty Rate: 21 % Service Area: Corvallis, OR Service Area Population: < 0.1 million Service Area Size: 1 4 sq. miles Passenger Trips: 1 million Operating Expense: $3 million Farebox Recovery: 0% KEY TAKEAWAYS Corvallis Transit System (CTS) implemented full fare-free transit in 2011 with funding from a Transit Operations Fee on utility bills. The City of Corvallis framed transit as a necessary public utility that every member of the community contributed to, which resulted in community pride. The goals of increasing environmentally friendly travel and expanding accessibility of transit are difficult to measure, but CTS sees the increase in ridership as proof of the program’s success. 

56 Fare-Free Transit Evaluation Framework Fare-Free Context • Staff championed the concept, and the program was passed through City Council. • In anticipation of increased ridership, CTS increased revenue hours by 5% and consolidated some bus stops. • A policy requiring riders to have destinations when boarding the bus was added to the Code of Conduct. Fare-Free Policy Goals • Improve the environmental impact of local transportation by encouraging transit ridership. • Expand access to transit for everyone. Evaluation • CTS did not establish specific goals or objectives that could be measured before implementing fare-free transit. • The success of the program is measured quantitatively through ridership and qualitatively through informal community feedback. Outcomes • The transit agency saw a 39% increase in ridership in the first year, particularly among indi- viduals with low incomes and people experiencing homelessness. • At first, CTS experienced deterioration of on-time performance due to higher ridership, but then adjusted route times to allow for more time. • The transit agency saw a slight uptick in negative on-board behavior affecting operators and other passengers, but operators are happy to not monitor the fare collection. • The community is very supportive of fare-free transit service, and it is an integral part of the City of Corvallis community. Program Funding • Farebox revenue was replaced with a Transit Operations Fee, collected from all individuals and businesses through their utility services monthly bill. DASH Agency Statistics (2019) Agency Type: Urban local Urban Area Poverty Rate: 8% Service Area: Alexand ria, V A Service Area Population: 0.2 million Service Area Size: 1 6 sq. miles Passenger Trips: 3.8 million Operating Expense: $21 .7 million Farebox Recovery: 21 % 

Transit Agency Case Studies 57   KEY TAKEAWAYS DASH launched full zero-fare service in 2021 after suspending fares for 1 year during the COVID- 19 pandemic. The launch was combined with the implementation of the first phase of DASH’s bus network redesign plan. Ridership increased by almost 50% in the first 3 months of zero-fare service and the network changes. DASH also studied a fare program alternative for people with low incomes but concluded it would have added additional administrative costs and benefited fewer riders than zero-fare for all. Fare-Free Context • DASH was temporarily fare-free at the onset of the COVID-19 pandemic and resumed fare collection in the spring of 2021. • Full zero-fare service was launched in conjunction with the launch of the first phase of the long-term network redesign in September 2021. Fare-Free Policy Goals • Bring back ridership lost during the pandemic and promote usage of the new network. • Help achieve the city’s environmental goals. • Provide financial relief for all riders with low incomes without an application and income validation process that would act as a barrier to potential beneficiaries. Evaluation • A fare study was completed during the pandemic that evaluated full zero-fare service, zero-fare for residents with low incomes, and half-price fares for residents with low incomes. Evaluation criteria included cost per benefiting rider, administrative costs, equity benefits, and ridership impacts. • The transit agency selected a full zero-fare scenario based on the estimated costs and benefits. • DASH is conducting several customer surveys in the first 12 months following implementation to gauge the impact of the new network and free fares. These surveys will attempt to quantify new riders vs. existing riders who ride more often. • In the fare study, DASH identified 17 key performance metrics linked to qualitative and quan- titative fare-free transit goals. These metrics will be used to evaluate the costs and benefits of the zero-fare program. Outcomes • DASH thinks it will be difficult to isolate the impact of zero-fare ridership due to the pandemic recovery and the network redesign. • Non-ridership impacts are also difficult to isolate due to the loss of precise fare media data. • The transit agency’s ridership recovery has significantly outpaced peer agencies in the Washington, DC, region. • The transit agency estimated that upgrading its fareboxes would cost an estimated $3 to $4 million. Program Funding • The Alexandria City Council approved an additional $1.7 million annual operating subsidy for FY2022. 

58 Fare-Free Transit Evaluation Framework • The City of Alexandria was awarded $7.2 million over 3 years through the Virginia Depart- ment of Rail and Public Transportation’s (DRPT’s) Transit Ridership Incentive Program (TRIP) grant program that provides funding for initiatives that encourage transit ridership. • Due to the reduced ridership from the pandemic, the ridership increase will likely not be high enough to require additional service, lowering early costs. GoLine Agency Statistics (2019) Agency Type: Small urban/rural Urban Area Poverty Rate: 1 1 % Service Area: I nd ian River County, FL Service Area Population: 0.2 million Service Area Size: 21 6 sq. miles Passenger Trips: 1 .3 million Operating Expense: $4 .1 million Farebox Recovery: 0% KEY TAKEAWAYS GoLine has operated fare-free transit service since the transit agency’s inception, due in part to the large upfront costs of building a fare collection system. The transit agency is ranked as the most efficient transit agency in Florida, with the highest number of riders per local dollar of investment. Staff feel that introducing a fare would result in a net loss due to reductions in ridership, which would impact grant amounts. Fare-Free Context • GoLine has been fare-free since the service began in 1995. Fare-Free Policy Goals • Make service more attractive to grant providers by increasing ridership. • Improve operational efficiency and reduce administrative costs incurred by collecting fares. Evaluation • As the system has always been fare-free, it is difficult to evaluate what is attributable to the lack of fares. Outcomes • Indian River Transit is ranked as the most efficient transit agency in Florida, with the highest number of riders per local dollar of investment. Many of the cost savings come from not having to collect fares. • The community is very supportive of fare-free transit. Community leaders and businesses are outspoken on the value of transportation in the community. Program Funding • GoLine is funded through FTA grants, state block grants, and local matches from the county government. 

Transit Agency Case Studies 59   Greater Richmond Transit Company Agency Statistics (2019) Agency Type: Urban local Urban Area Poverty Rate: 1 1 % Service Area: G reater Rich mond , V A Service Area Population: 0.5 million Service Area Size: 227 sq. miles Passenger Trips: 9.3 million Operating Expense: $55 million Farebox Recovery: 20% KEY TAKEAWAYS Greater Richmond Transit Company (GRTC) suspended fares in 2020 due to the COVID-19 pandemic and has continued to extend the policy. In 2021, GRTC applied for and was awarded funds to support zero-fare service through a state agency grant program, which will support the program through June 2025. Funding is a key barrier to permanent fare-free transit service for the transit agency. Fare-Free Context • Starting in 2019, GRTC began exploring potential changes to the fare structure that could benefit riders with low incomes. • The transit agency suspended fares in March 2020 in response to the COVID-19 pandemic and has extended the policy twice. • The Virginia DRPT TRIP provides matched state funding grants for programs that aim to increase transit ridership, such as zero-fare service. Fare-Free Policy Goals • End the regressive nature of fare collection, especially because the majority of GRTC riders earn less than the federal poverty rate and are people of color. • Rebound from pandemic ridership loss and use higher ridership to open up new funding opportunities. Evaluation • During the pilot program, GRTC plans to analyze the operational, social, and economic impact of zero-fare. • The continued extension of the program is contingent upon funding and GRTC board approval. Outcomes • Ridership for local GRTC routes has reached pre-COVID levels as of Spring 2022, but direct outcomes are difficult to gauge. Program Funding • Initially, GRTC filled the foregone revenue gap with federal COVID-19 relief money. • GRTC received $8 million in grant money through DRPT TRIP, which requires a local funding match. Both the City of Richmond and Virginia Commonwealth University have pledged support. 

60 Fare-Free Transit Evaluation Framework • GRTC has identified funding partnerships through June 2023 and is exploring opportunities for continued business and institutional partnerships through the life of the program and beyond. Intercity Transit Agency Statistics (2019) Agency Type: Small urban/rural Urban Area Poverty Rate: 1 0% Service Area: Th urston County, W A Service Area Population: 0.2 million Service Area Size: 1 01 sq. miles Passenger Trips: 4 .7 million Operating Expense: $4 4 .6 million Farebox Recovery: 9% KEY TAKEAWAYS Intercity Transit launched a 5-year zero-fare demonstration project in January 2020 after it evaluated the feasibility of fare-free transit service. Program marketing promoted zero-fare by drawing parallels to other free community services, such as libraries and parks. Fare-Free Context • Intercity Transit launched the 5-year zero-fare demonstration project in January 2020. • The idea of zero-fare service came from a public engagement process about the future of public transit. • The transit agency completed a financial and operational feasibility review before implementing the pilot. Fare-Free Policy Goals • Improve the environmental impact of local transportation by encouraging transit ridership and decreasing car trips. • Increase access to transit for everyone. • Improve operational efficiency and reduce administrative costs incurred by collecting fares. Evaluation • Evaluation of the pilot is difficult because the program started 2 months before travel restric- tions and reduced transit demand due to the COVID-19 pandemic in March 2020. • No specific goals were established to evaluate the pilot. • Rider and operator surveys are planned but on pause due to the pandemic (as of October 2021). Outcomes • Outcomes are difficult to measure, as the COVID-19 pandemic significantly impacted ridership before significant data could be collected. • In the first 2 months of the program, the transit agency saw a 29% month-over-month increase in ridership over 2019 ridership. • Operators experienced faster bus operating times. 

Transit Agency Case Studies 61   Program Funding • Farebox revenue was not replaced as part of the project, as the estimated savings was higher than the estimated cost. • Sales tax revenues for transit increased in 2018 due to an unrelated ballot measure. Kansas City Area Transportation Authority Agency Statistics (2019) Agency Type: M id - sized regional Urban Area Poverty Rate: 1 2% Service Area: G reater K ansas City, M O Service Area Population: 0.8 million Service Area Size: 4 56 sq. miles Passenger Trips: 1 2.4 million Operating Expense: $1 00.4 million Farebox Recovery: 9% KEY TAKEAWAYS Buses operated by KCATA began zero-fare transit service in March 2020 and will be fare-free through 2023. KCATA is one of the largest U.S. transit agencies with current zero-fare service. Providing community economic benefits was an important factor in the decision to go zero-fare, and it was championed by the mayor and city council, as well as the transit agency. Fare-Free Context • The downtown streetcar opened in 2016 as zero-fare, which raised equity concerns over the demographic differences between streetcar and bus riders. • KCATA buses are currently zero-fare through 2023. • Non-ADA, on-demand service and certain microtransit services are still collecting fares. • The decision to go fare-free was made before the COVID-19 pandemic, but the implementation date was moved from the summer of 2020 to March 2020. Fare-Free Policy Goals • Provide economic benefits to customers, in particular riders with low incomes. • Improve mobility and access to transit. • Reverse ridership decline and increase operating efficiency. • Reduce fare disputes. Evaluation • The Mid-America Regional Council’s Transit Zero Fare Impact Analysis (Mid-America Regional Council, n.d.) on the zero-fare program found that equity benefits will vary depending on how zero-fare service is funded in the future. • KCATA obtained federal funding to study the post-implementation health outcomes and impacts of zero-fare service and hopes to use these results to bring on healthcare funding partners. 

62 Fare-Free Transit Evaluation Framework • Rider surveys and stakeholder interviews were conducted on experiences so far as well as concerns and desires about the future of transit and fares. Outcomes • Ridership and on-time performance statistics were collected, but due to impacts of the pandemic, the influence of zero-fare service is unclear. • Ridership decreased less and rebounded more quickly than for peer agencies that continued collecting fares. • Rider surveys showed support for the program, with some concerns from community leaders on the opportunity cost of lost fare revenue. • Security incidents per 100,000 riders declined by 17% between 2019 and 2020. Program Funding • Federal COVID relief funding will cover revenue loss through 2023. • Blue Cross and Blue Shield of Kansas City signed on as an early funding partner with a cost- sharing agreement, but the partnership is on hold due to the existence of CARES Act funding. • KCATA faces unique funding challenges due to the shared financial model between multiple Missouri and Kansas municipalities. Link Transit Agency Statistics (2019) Agency Type: Small urban/rural Urban Area Poverty Rate: 1 3% Ch elan and D ouglas Service Area: Counties, W A Service Area Population: 0.1 million Service Area Size: 1 97 sq. miles Passenger Trips: 1 million Operating Expense: $1 5 million Farebox Recovery: 4 % KEY TAKEAWAYS Link Transit operated four fare-free shuttle routes and expanded to systemwide fare-free as an emergency declaration in the spring of 2020. This was expanded into an additional 1-year pilot in July 2021. A fare-free evaluation before implementation estimated an increase in net operating costs and increased annual ridership across both fixed-route and paratransit service. A full post-implementation evaluation from the 1-year pilot has not yet been completed. Fare-Free Context • Fare-free service was initiated as an emergency declaration in the spring of 2020 to improve operator safety and reduce viral transmission. • This emergency declaration was extended into a 1-year, fare-free pilot in July 2021 and will be reevaluated before a potential extension. 

Transit Agency Case Studies 63   • Before the fare-free pilot, Link Transit operated four fare-free shuttle routes within Wenatchee, East Wenatchee, and Leavenworth. Fare-Free Policy Goals • Attract ridership. • Improve operational efficiency. • Reduce administrative costs incurred by collecting fares. Evaluation • A fare study was completed during the pandemic, including a feasibility evaluation of fare-free transit service. • Evaluation criteria included ridership and productivity impacts, increased operating costs, foregone farebox revenue, and on-time performance improvements. • The results of the evaluation included an anticipated net increase in operating costs between $1.0 and $1.2 million, primarily related to increased demand for paratransit service. • The transit agency plans to evaluate the policy for effectiveness; potential operational aspects to consider include ridership, demand for paratransit service, and passenger conflicts. Outcomes • In January 2022, fixed-route ridership was at about 70% of pre-pandemic levels, while para- transit ridership had returned to pre-pandemic levels. Ridership loss was expected to be more significant had the transit agency not implemented fare-free service. • Initially, fare-free transit service was not highly marketed as passengers were told to limit transit usage to essential trips only. As the pandemic recovery continues, Link Transit plans to increase advertisements for fare-free service. Program Funding • The increased ridership anticipated by providing fare-free transit service is expected to qualify Link Transit for approximately $275,000 in additional funding from the STIC funding program. • As of January 2022, there has been little to no impact on the transit agency budget thus far in the pilot. Much of the foregone farebox revenue was negated by the cost of managing the funds and additional funding sources have not been necessary. Mountain Line Agency Statistics (2019) Agency Type: University community Urban Area Poverty Rate: 1 3% Service Area: M issoula, M T Service Area Population: 0.1 million Service Area Size: 70 sq. miles Passenger Trips: 1 .6 million Operating Expense: $6.7 million Farebox Recovery: 0% 

64 Fare-Free Transit Evaluation Framework KEY TAKEAWAYS Mountain Line eliminated fares in 2015, which resulted in a significant ridership increase. The additional ridership made Mountain Line more competitive for grant money, and the transit agency is now in a better place financially than before the fare-free program. Through the mayor’s support, business partnerships, a tax levy vote, and aggressive marketing, zero-fare service is an integral part of the community’s identity. A tax levy passed by the largest margin of any tax increase initiative in over a decade. After experiencing free fares for 5 years, the community was overwhelmingly willing to pitch in to support its continuation. Fare-Free Context • Full fare-free transit was spearheaded by the city mayor starting in 2013. • The mayor and transit agency board worked to create a fare-free pilot program, which was launched in 2015. Fare-Free Policy Goals • Attract ridership. • Improve operational efficiency and reduce administrative costs incurred by collecting fares. • Improve the environmental impact of local transportation by encouraging transit ridership. • Make transit access more equitable by reducing the financial burden of travel. • Frame transit as a public service. Evaluation • The transit agency had no specific quantitative evaluation criteria for the feasibility of the program other than evaluating financial health to ensure the program was sustainable. • Mountain Line conducted a rider survey in the second year of the program and found that almost half of respondents were riding more frequently after the removal of fares. • The transit agency also polled the public about transit in advance of an election, and the zero-fare program was rated as one of the most popular programs and a point of commu- nity pride. Outcomes • The transit agency saw a 70% increase in ridership over 3 years, which was much higher than expected. • The ridership increase included riders who would have otherwise taken a car instead of a transit trip. • Funding has been the largest ongoing challenge. • Community advocates have reported that fare-free transit has been integral in increasing access to community services. Program Funding • The initial pilot program was funded through financial partnerships with area hospitals, local businesses, and the city and county. • The success of the program has allowed the Mountain Line to obtain significant grant money due to increasing ridership, proven community support, and efficient operations. • To ensure the longevity of free fares, the transit agency brought in the community as “partners” by including funding for free fares in a tax levy in the 2020 election. The levy passed over- whelmingly and will support service expansion and provide financial stability. 

Transit Agency Case Studies 65   Partial Fare-Free Transit Agencies Denver Regional Transportation District Agency Statistics (2019) Agency Type: Large urban regional Urban Area Poverty Rate: 8% Service Area: G reater D enver, CO Service Area Population*: 3.1 million Service Area Size: 2,34 2 sq. miles Passenger Trips*: 1 05.8 million Operating Expense: $64 4 .4 million Farebox Recovery: 24 % *Data provided by RTD KEY TAKEAWAYS Denver Regional Transportation District (RTD) has partial fare-free transit service on two routes in its Central Business District and for certain population groups. There is an upcoming comprehensive fare study that will evaluate the current programs. Fare-Free Context • The transit agency has two fare-free routes in the Central Business District that have always been free. • Children, active-duty military, law enforcement, RTD employees and dependents, RTD contractors, retirees, board members, and ADA-paratransit-approved riders and their aides currently can ride RTD for free. • RTD is currently embarking on a comprehensive fare study and equity analysis, which may include an examination of fare-free transit alternatives. Fare-Free Policy Goals • Increase efficiency of transit with faster service and all-door boarding. Evaluation • RTD did not evaluate the current fare-free programs before or after implementation. • The upcoming fare study will likely evaluate aspects of these programs. Outcomes • Free Mall Ride experienced high ridership, with approximately 10 million rides in 2019. • Free Metro Ride was popular with downtown commuters but was suspended due to the COVID-19 pandemic. Program Funding • Per Colorado state statute, Denver RTD must have a balanced budget. • Fare-free for specific passenger groups has been in place since the earliest days of RTD, and that foregone fare revenue was not directly replaced. 

66 Fare-Free Transit Evaluation Framework • Free Mall Ride and Free Metro Ride have been fare-free since their launch and were not budgeted to require fares. Passengers often transfer to or from other RTD services and pay a fare then. Houston METRO Agency Statistics (2019) Agency Type: Large urban regional Urban Area Poverty Rate: 1 4 % Service Area: G reater H ouston, TX Service Area Population: 3.8 million Service Area Size:* 1 ,300 sq. miles Passenger Trips: 90 million Operating Expense: $574 million Farebox Recovery: 1 1 % *Data provided by METRO KEY TAKEAWAYS METRO evaluated fare-free transit alternatives and found that serving a population as large as the Houston METRO area would require a significant amount of additional funding, including any associated ridership increases and fare revenue losses. The evaluation examined only costs and did not include equity or social metrics, which restricted its ability to measure potential benefits. There was not strong political will for free fares and, in public hearings on transit, most people expressed interest in better service, not free fares. Fare-Free Context • Older adults, paratransit-eligible riders, qualified riders with disabilities or decorated veterans, children under six, jurors, and METRO employees and their spouses ride free. • METRO conducted a study in late 2019 to early 2020 on fare-free transit alternatives. Fare-Free Policy Goals • Attract ridership. • Encourage paratransit riders to use fixed-route service when possible by removing the finan- cial barrier for paratransit-eligible riders. Evaluation • METRO evaluated a variety of fare-free transit service alternatives including fare-free on all or some services, fare-free for students, and fare-free during off-peak hours. • No ridership surveys or outreach were conducted as part of the fare-free study. • The study did not evaluate any potential equity or social outcomes, but staff believe the inclusion of these factors would have been useful in their evaluation framework. • Without public or political pressure, the transit agency’s decision was based on the financial and logistical results of the study. 

Transit Agency Case Studies 67   Outcomes • The evaluation found that free fares would result in significant fixed-route and paratransit ridership increases. • METRO estimated that the additional ridership would result in the need for hundreds of new operators and buses, additional administrative capacity, and a new bus facility, which would together cost over $100 million in capital costs alone. • Budget and administrative constraints would make it very difficult to add additional service of the magnitude required. • As a result of the study, METRO decided not to implement full fare-free transit. Program Funding • No funding sources were considered once the costs were calculated. Iowa City Transit Agency Statistics (2019) Agency Type: University community Urban Area Poverty Rate: 20% Service Area: I ow a City, I A Service Area Population: < 0.1 million Service Area Size: 25 sq. miles Passenger Trips: 1 .6 million Operating Expense: $7.6 million Farebox Recovery: 1 9% KEY TAKEAWAYS After a comprehensive fare study, Iowa City Transit (ICT) and the city council chose to pursue partial fare-free transit for certain population groups, including children, older adults, and riders with disabilities. As part of the Iowa City Climate Action and Adaptation Plan, ICT aims to double ridership from 2018 to 2028, and reducing fares is one facet of the transit agency's strategy. Fare-Free Context • Since June 2021, ICT has extended fare-free transit to persons with disabilities, older adults, Medicare card holders, and paratransit card holders. Previously those groups could ride free during off-peak hours only. Children under the age of 5 can also ride free. • Partial fare-free transit was implemented alongside lower fares for all riders and a network redesign. • After a comprehensive fare study that included a fare-free analysis, the Iowa City Council chose not to pursue full fare-free transit due to funding constraints. • ICT connects with a campus shuttle service that is fare-free for all. Fare-Free Policy Goals • Increase ridership while balancing revenue goals. • Improve passenger experience. 

68 Fare-Free Transit Evaluation Framework • Streamline fare structure and policies. • Make transit an affordable option. Evaluation • The Iowa City Area Transit Study, a comprehensive review of both ICT and neighboring Coralville Transit fares and services, was finalized in February 2020 and included a fare-free analysis. • The study estimated the ridership increase could result in an annual operating cost increase of between $1.3 and $1.4 million for fixed-route and $745,000 and $872,000 for paratransit. Outcomes • Outcomes of the new partial fare-free program are difficult to gauge due to its recent implemen- tation, simultaneous network changes, and the COVID-19 pandemic. Program Funding • The combination of reducing fares and partial fare-free transit is estimated to cost the transit agency $50,000 in fare revenue. • No new funding source was secured to support the changes, and the reduction in farebox recovery was factored into the transit agency’s yearly budget. Los Angeles Metro Agency Statistics (2019) Agency Type: Large urban regional Urban Area Poverty Rate: 1 3% Service Area: Los Angeles County, CA Service Area Population: 8.6 million Service Area Size: 1 ,500 sq. miles Passenger Trips: 380 million Operating Expense: $1 .9 billion Farebox Recovery: 1 5% KEY TAKEAWAYS The transit agency is currently running a 2-year pilot program that provides fare-free transit to students in participating school districts. LA Metro will develop an in-depth pilot evaluation framework to judge how and if the program will achieve its goals. The public, elected officials, and other stakeholders will be kept updated and engaged throughout the pilot, which will hopefully help solicit feedback as well as build support. Fare-Free Context • LA Metro launched its Fareless System Initiative Task Force in 2020 to study and identify facts, challenges, and opportunities related to eliminating fares on LA Metro buses and trains. • The transit agency launched a phased 2-year pilot program in 2021, which began with free fares for K-12 and community college students in districts participating in cost-sharing partnerships. 

Transit Agency Case Studies 69   • The goal of the pilot is to identify challenges and offer recommendations on how to best implement long-term, fare-free transit for students and potentially expand to include addi- tional groups of riders in the future, including riders with low incomes. • The transit agency’s board of directors will decide how to proceed after an evaluation of the pilot. Fare-Free Policy Goals • Attract ridership. • Make transit access more equitable by reducing the financial burden of travel for underresourced communities. • Improve operational efficiency and reduce administrative costs incurred by collecting fares. • Reduce emissions from local transportation by encouraging transit ridership. • Increase operator safety by minimizing fare collection conflicts. Evaluation • The transit agency is the largest by far to test fare-free transit, and the pilot evaluation will collect significant data and feedback. • A study to assess ridership increases, benefits, and costs will supplement the pilot. • The evaluation framework and metrics will include equity, finances, safety and security, rider experience, and operational capacity. Outcomes • In the first 4 months, LA Metro distributed over half a million student transit passes. The highest level of student ridership previously was 90,000 students following the launch of the Los Angeles Department of Transportation’s free DASH to Class Program in the fall of 2019. • Additional outcomes will be identified as the pilot program continues. Program Funding • Funding for fare-free transit will come from multiple sources, including potentially the California Cap and Trade funds for the Low Carbon Transit Operations Program. • LA Metro has implemented cost-sharing with schools and partner transit agencies and is continuing to seek federal funding. Massachusetts Bay Transportation Authority Agency Statistics (2019) Agency Type: Large urban regional Urban Area Poverty Rate: 9% Service Area: G reater B oston, M A Service Area Population: 3.1 million Service Area Size: 3,24 4 sq. miles Passenger Trips: 366.7 million Operating Expense: $1 .5 billion Farebox Recovery: 4 4 % 

70 Fare-Free Transit Evaluation Framework KEY TAKEAWAYS Political advocates, including the newly elected mayor, see fare-free transit as a tool to expand mobility and promote affordability. The MBTA is piloting fare-free transit on three routes that provide essential travel connections and a high ridership route that primarily serves riders with low incomes and people of color. Initial pilot results showed that ridership increased faster on the fare-free route than on other MBTA bus routes. Fare-Free Context • To support riders during the COVID-19 pandemic, MBTA piloted fare-free transit on one bus route between August 2021 and February 2022. • The city council approved the expenditure of funds to support expanding fare-free service to a total of three routes for a 2-year period. • Fare-free transit was a central piece of the mayor’s election campaign, and there is a strong desire to expand to other, similar bus routes within the City of Boston. • Fare price and farebox recovery are lower for buses than for the other modes operated by the MBTA. Fare-Free Policy Goals • Economic development along a major corridor. • Affordable and equitable transportation. • Making transit more reliable through decreased boarding times from all-door boarding. Evaluation • To evaluate the pilot program, the MBTA and the City of Boston will analyze ridership, service impacts, trip times, rider experience, economic impact for riders, and rider equity. • The City of Boston and the MBTA conducted both a pre-pilot and mid-pilot survey and will evaluate additional performance measures, including the percentage of riders who are transit- dependent, the percentage of riders saving money as a result of the pilot, the number of new riders, and on-time performance. Outcomes • Ridership increased substantially. • Dwell times decreased by about 20%. • Negative impacts on travel times were minimal. • Riders like the easier boarding process. • 20% of riders saved more than 20% a month. • The majority of riders were “transit-critical.” Program Funding • The one-route pilot was paid for by the City of Boston through $500,000 from federal COVID-19 relief funds. • To continue the pilot and eliminate fares on two more routes, the city council approved $8 million in federal funds in December 2021. 

Transit Agency Case Studies 71   Ride On Agency Statistics (2019) Agency Type: Urban local Urban Area Poverty Rate: 8% Service Area: M ontgomery County, M D Service Area Population: 1 million Service Area Size: 4 95 sq. miles Passenger Trips: 20.6 million Operating Expense: $1 24 .6 million Farebox Recovery: 1 6% KEY TAKEAWAYS Ride On suspended fare collection for COVID-19 and conducted an evaluation of a range of fare- free and discounted fare alternatives. The transit agency focused on four areas of analysis in its evaluation: equity, fiscal impacts, ridership, and fare program administration. With the results of the evaluation, the MCDOT recommended a return to fare collection at a reduced fare. Ultimately, the county executive and county council will decide whether the transit agency will return to fares in FY23. Fare-Free Context • Before the COVID-19 pandemic, fare-free transit existed for older adults and students through high school. • Ride On suspended fares at the beginning of the COVID-19 pandemic in March 2020. The policy was extended through July 2022. • Based on interest expressed by the Montgomery County Executive and County Council members, MCDOT undertook an examination of long-term, fare-free, and reduced-fare options. Fare-Free Policy Goals • Increase equity through minimizing financial burdens and increasing access to the transportation system. • Increase ridership. • Improve customer experience. • Improve transit operations and performance. • Shift riders onto transit from less sustainable modes of transportation. Evaluation • MCDOT conducted a fare equity study in 2021 to evaluate zero-fare and reduced-fare options, focusing on four areas of analysis: equity, fiscal impacts, ridership, and fare program administration. • The fare study final recommendation to the County Council was to return to fare collection at a reduced price while retaining the partial fare-free programs from before the COVID-19 pandemic. • MCDOT conducted rider and public outreach as part of the study. 

72 Fare-Free Transit Evaluation Framework Outcomes • Ridership changes due to the COVID-19 pandemic have made gauging the outcomes of fare-free service difficult. Program Funding • Federal COVID-19 relief funding replaced fare revenues for the short term. San Francisco Muni Agency Statistics (2019) Agency Type: Urban local Urban Area Poverty Rate: 9% Service Area: San Francisco, CA Service Area Population: 0.9 million Service Area Size: 4 9 sq. miles Passenger Trips: 223 million Operating Expense: $856 million Farebox Recovery: 23% KEY TAKEAWAYS The transit agency has multiple partial fare-free programs targeting certain population groups, including youth, some students, people with disabilities, older people with low incomes, and people experiencing homelessness. Muni has not seen any major changes in ridership due to the programs, but no official evaluations were conducted. Fare-Free Context • Muni provides free fares for youth, people with disabilities, older people with low incomes, and certain students. • In October 2020, the transit agency launched a program to provide free fares for people expe- riencing homelessness who are receiving assistance from the city’s Homelessness Service and Housing Department. • The transit agency also participates in the Bay Area’s Metropolitan Transportation Commis- sion (MTC) Clipper START pilot program and provides half-fares to eligible riders with low incomes that are not eligible for the fare-free programs. Fare-Free Policy Goals • Promote affordability. • Provide service to students traveling to and from school and extracurricular activities. • Legitimize the rides of the population that was already riding but unable to pay and take away the fear of fare evasion citations. Evaluation • No official review was conducted for the 2013 programs. • Muni has conducted ridership surveys with the school district but has been unable to reach the entire population. 

Transit Agency Case Studies 73   • The Bay Area’s MTC is evaluating the Clipper START program that focuses on six outcomes: awareness and marketing, customer experience, financial viability, administrative feasibility, affordability, and access and mobility. Outcomes • No change in ridership or associated challenges such as longer wait times or increased crowding. • Fewer issues in addressing individuals not paying their fare. • Community and operators support the programs. Program Funding • Funding for the various fare-free programs comes from general funds and a one-time, 16-month grant from Google for the youth program. Sandy Area Metro Agency Statistics (2019) Agency Type: Small urban/rural Urban Area Poverty Rate: Not available Service Area: G reater Sand y, OR Service Area Population: Not available Service Area Size: Not available Passenger Trips: 1 23,000 Operating Expense: $1 .4 million Farebox Recovery: 6% KEY TAKEAWAYS The transit agency started as fare-free, introduced fares, and now provides free fares for local service. In the back and forth, the transit agency found that reduced fares may not increase ridership as much as full fare-free transit. Marketing to local businesses and the public was essential in eliminating fares to counter negative public perceptions of free fares. Fare-Free Context • Sandy Area Metro did not charge fares from its inception in 2000 until 2013. • In 2013, a $1 fare was implemented in response to both declining revenues and a desire from elected officials, businesses, and the public to address people experiencing homelessness riding the bus. As a result, ridership plummeted. • After 3 years of charging a fare, Sandy Area Metro eliminated local fares while retaining a $1 fare for out-of-town routes. • Surveys and public meetings were conducted during the years that fares were implemented to guide the policy and process. Fare-Free Policy Goals • Support local businesses by making it easier and less expensive to travel for goods and services. • Attract ridership. • Improve operational efficiency and reduce administrative costs incurred by collecting fares. 

74 Fare-Free Transit Evaluation Framework Evaluation • No official evaluation was undertaken after the introduction of fares or after the removal of the in-town fares, but passenger trip data showed a clear impact on ridership. • Public surveys and meetings provided feedback on the fare structure. Outcomes • After introducing the $1 fare, ridership overall fell dramatically, and short trips dropped off almost completely. • The community is currently very supportive of local fare-free transit. Program Funding • Payroll taxes are a key component of the funding structure; due to the collection of the payroll tax, some local businesses did not support a fare-free service. • In 2019, approximately 35% of grant funding for Sandy Area Metro came from the federal government, with support from state and local government as well. The out-of-town fares are not a significant source of revenue. Steamboat Springs Transit Agency Statistics (2019) Agency Type: Resort community Urban Area Poverty Rate:* 1 2.2% Service Area: Steamboat Springs, CO Service Area Population:* < 0.1 million Service Area Size: Not available Passenger Trips: 1 .1 million Operating Expense: $3.6 million Farebox Recovery: 4 % *Data provided by Steamboat Springs Transit KEY TAKEAWAYS The transit agency experimented with different levels of partial fare-free transit and eventually landed on partial fare-free transit on local service. Advertising the existence and benefits of the free local system has helped make Steamboat Springs more competitive with similar resort towns. Removing fares for residents only did not help Steamboat Springs with any of its program goals. Goals were only realized once fares were free for all riders. The biggest challenge was handling the increase in ridership. Bus operators are in favor of not managing fare collection and have not faced significant problems with disruptive passengers. Fare-Free Context • The transit agency started with seasonal fare-free transit, expanded to fare-free for city resi- dents, and then expanded further to fare-free for all riders on local service. 

Transit Agency Case Studies 75   • The transit agency found that fare-free for city residents did not result in improvements in boarding times, operational savings, or ridership. Difficulty in validating local residency made fraud common. Fare-Free Policy Goals • Improve financial and operational efficiency by reducing boarding times and removing fare collection costs. • Attract ridership. • Make the system more competitive by aligning with the fare-free policies of transit agencies in similar resort communities. Evaluation • The transit agency adjusted its program when it was not reaching program goals. • Recommendations for other transit agencies include conducting an early and ongoing evalua- tion, and testing fare-free transit with a soft opening to iron out difficulties. Outcomes • The transit agency saw a 30% increase in fixed-route ridership and more than 100% increase in paratransit ridership. • Passenger loading and unloading times were significantly reduced. • The operational budget remained similar to what it had been even with dramatic ridership growth. Program Funding • Steamboat Springs Transit is funded through the local municipality’s general fund, which is in turn funded through a sales tax. • The program was initially launched during an economic surge, with promises from the business community to support the program if needed in the future, but that support did not materialize in an economic downturn. A long-term, codified funding strategy from the start would have been helpful. Utah Transit Authority Agency Statistics (2019) Agency Type: Large urban regional Urban Area Poverty Rate: 9% Service Area: W asatch Front, UT Service Area Population: 1 .9 million Service Area Size: 737 sq. miles Passenger Trips: 4 5 million Operating Expense: $31 1 million Farebox Recovery: 1 6% 

76 Fare-Free Transit Evaluation Framework KEY TAKEAWAYS Utah Transit Authority (UTA) has experimented with various levels of fare-free transit, including free zonal service, free service for a new bus rapid transit (BRT) line, and a month of free fares in 2022. Without an evaluation or formal feedback, the success of fare-free programs has been difficult to determine. The transit agency will be undergoing a regional fare-free transit evaluation in 2022. Fare-Free Context • Free downtown zone service started in 1985 in advance of the Salt Lake City Winter Olympics. • A BRT line in Utah County opened with free fares in 2018 to encourage ridership, funded by a 3-year city grant, which was extended for another 3 years in 2021. A second BRT line is set to open in late 2023/early 2024 and will also be fare-free for 3 years to encourage ridership. • There is political support for fare-free transit from the mayor of Salt Lake City. • In 2022, the transit agency launched “Free Fare February” to reduce emissions during a season of typically poor air quality and to honor the legacy of the Salt Lake Olympics. Fare-Free Policy Goals • Attract ridership. • Improve air quality by removing cars from the road. Evaluation • UTA had not conducted any evaluations or studies of the partial fare-free transit. • The grant money for fare-free BRT was not contingent on any specific outcomes or metrics. • The transit agency measured the impacts of “Free Fare February.” • UTA plans to undergo a regional fare-free transit evaluation later in 2022. Outcomes • UTA has received a few complaints from riders about passengers experiencing homelessness and disruptive passengers. • UTA experienced significant increases in ridership during “Free Fare February.” Feedback on a rider survey indicated that the month had a positive impact on riders including improved affordability, access, mobility, and quality of life. Program Funding • The fare-free zone does not have a specific funding source but is built into the transit agency budget. • Funding for fare-free BRT is provided through a city grant. • “Free Fare February” was paid for through partnerships, including regional governments and departments, educational institutions, corporations, and other contracts. 

Transit Agency Case Studies 77   Not Fare-Free Transit Agencies King County Metro Agency Statistics (2019) Agency Type: Large urban regional Urban Area Poverty Rate: 8% Service Area K ing County, W A Service Area Population: 2.1 million Service Area Size: 2,1 34 sq. miles Passenger Trips: 1 28.7 million Operating Expense: $91 0.2 million Farebox Recovery: 26% KEY TAKEAWAYS King County Metro does not have fare-free transit but administers two subsidized pass programs to support riders with low incomes, one of which is fully subsidized. Since October 2020, King County Metro and Sound Transit, the regional transit provider, have provided fully subsidized transit passes to people with very low incomes enrolled in certain state benefits programs. Fare-Free Context • King County Metro is not pursuing fare-free transit due to high farebox recovery and potential impact on service without fare revenue, as well as cohesion with regional partners. • A reduced fare for residents with incomes at or below 200% of the federal poverty level has existed since 2015 and is valid for travel on King County Metro and Sound Transit services. • Established in 2020, the fully subsidized annual pass program expands on the existing reduced- fare program and is available for riders who have income thresholds at or below 80% of the federal poverty level and are enrolled in one of six specific state benefit programs. • The program was developed in response to a 2019–2020 budget request by the King County Council to enhance its income-based fare program for those who could not afford the existing reduced-fare options. Fare-Free Policy Goals • Direct fare subsidies toward riders with the greatest need. • Prioritize the mobility needs of people of color, residents with low incomes, people who speak little or no English, and immigrants and refugees. • Retain fare revenue and regional cohesion. Evaluation • A randomized control trial pilot that informed the subsidized pass program found that the recipients of a fully subsidized pass more than doubled their transit usage as compared to recipi- ents of a partially subsidized pass, but that they would likely not overwhelm the system, as most additional trips occurred during off-peak hours. • Metro and its research partners are conducting a large-scale impact evaluation of the sub- sidized pass to inform recommendations for program changes and expansions. Metro will 

78 Fare-Free Transit Evaluation Framework publish annual reports based on evaluation findings and expects to have data indicating the impact on participants’ mobility, health, and well-being in 2024. Outcomes • As of August 2021, 6,000 residents have enrolled and more than 60% identify as Black, Indig- enous, or a person of color. Program Funding • The pass program was funded through the county budget. • The Robert Wood Johnson Foundation is providing support for the impact evaluation. Sun Tran Agency Statistics (2019) Agency Type: M id - sized regional Urban Area Poverty Rate: 1 5% Service Area: Tucson, AZ Service Area Population: 0.8 million Service Area Size: 335 sq. miles Passenger Trips: 1 5.7 million Operating Expense: $79.5 million Farebox Recovery: 1 7% KEY TAKEAWAYS The transit agency suspended fares during the COVID-19 pandemic and completed a contactless solutions study that included an evaluation of permanent fare-free transit 2021–2022. Federal money replaced fare revenues in the short-term, but future fare-free transit will involve finding increased funding to cover the fare revenue gap and support increased use of paratransit. Fare-Free Context • Sun Tran suspended fare collection in March 2020 due to COVID-19. Fares are anticipated to return in January 2023. • Prior to suspending fares, Sun Tran only offered fare-free transit to children and personal care attendants for disabled riders. • The mayor of the City of Tucson and the city council encouraged the transit agency to evaluate staying fare-free and will have the final decision-making power. • The transit agency conducted a feasibility evaluation as part of an equitable contactless fare study that estimated the impacts of two fare-free transit alternatives: fare-free transit for all and fare-free transit for riders with low incomes. The latter alternative builds on the transit agency’s existing fare program for people with low incomes that provides half-fares to eligible riders. Fare-Free Policy Goals • Make transit access more equitable by reducing the financial burden of travel on riders with low incomes. • Reduce contact between riders and bus operators. 

Transit Agency Case Studies 79   Evaluation • The feasibility evaluation focused on the financial, operational, and equity impacts on the transit agency and the community. • Sun Tran also conducted a rider and community survey on the future of fares to gauge public opinion on many possible fare changes, including staying fare-free. • A separate bus operator survey was conducted by the transit agency in April 2021 and included questions on fare-free transit. Outcomes • During COVID-19 there was an increase in ridership among people experiencing homeless- ness. This has resulted in the majority of bus operators desiring a return to fare collection, per the survey. • Additional outcomes of fare-free service are difficult to judge due to pandemic-related rider- ship changes. • A public survey showed majority community support for continuing fare-free transit. • The feasibility evaluation found that existing fixed-route service levels could accommodate additional ridership of up to a 50% increase over pre-pandemic ridership. • The recommendations from the fare study include a proposed strategy for returning to fares, as well as considerations for long-term, fare-free transit that includes fixed-route and paratransit service needs, replacement revenue and funding, and safety and security costs. Program Funding • Current fare-free transit is being sustained through federal relief funding and continuing without fares would require finding a new funding source or receiving a larger budget from the city council. The Rapid Agency Statistics (2019) Agency Type: M id - sized regional Urban Area Poverty Rate: 1 2% Service Area: G rand Rapid s, M I Service Area Population: 0.4 million Service Area Size: 1 55 sq. miles Passenger Trips: 1 0.5 million Operating Expense: $4 8.3 million Farebox Recovery: 20% KEY TAKEAWAYS The Rapid previously had fare-free transit on two routes. Disruptive passengers were a more significant issue than expected, and this resulted in the discontinuation of zero-fare service. 

80 Fare-Free Transit Evaluation Framework Fare-Free Context • In partnership with the City of Grand Rapids and Spectrum Health, one route was fare-free from August 2018 to August 2020. • The downtown segment of a bus rapid transit route was fare-free from September 2016 to August 2020. • Both programs were discontinued due to the use of the routes as shelter by a high number of people experiencing homelessness and behavioral issues related to public intoxication. Fare-Free Policy Goals • Alleviate congestion and parking demand in downtown Grand Rapids. • Offer additional mobility options for downtown residents, workers, and visitors. Evaluation • The Rapid did not conduct an evaluation before or after the implementation of fare-free transit. • More information on homelessness and addiction within the community, as well as a better understanding of the current support services available, would have been useful in the planning process. Outcomes • Increase in ridership, particularly by individuals experiencing homelessness. • Bus operators faced an increase in disruptive and intoxicated riders. • Useful in reducing traffic and parking congestion. Program Funding • The City of Grand Rapids and Spectrum Health made revenue contributions to help recover costs.