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Fare-Free Transit Evaluation Framework (2022)

Chapter:Appendix B Transit Agency Survey Instruments

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Suggested Citation:"Appendix B Transit Agency Survey Instruments." National Academies of Sciences, Engineering, and Medicine. 2022. Fare-Free Transit Evaluation Framework. Washington, DC: The National Academies Press. doi: 10.17226/26732.
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Suggested Citation:"Appendix B Transit Agency Survey Instruments." National Academies of Sciences, Engineering, and Medicine. 2022. Fare-Free Transit Evaluation Framework. Washington, DC: The National Academies Press. doi: 10.17226/26732.
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Suggested Citation:"Appendix B Transit Agency Survey Instruments." National Academies of Sciences, Engineering, and Medicine. 2022. Fare-Free Transit Evaluation Framework. Washington, DC: The National Academies Press. doi: 10.17226/26732.
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Suggested Citation:"Appendix B Transit Agency Survey Instruments." National Academies of Sciences, Engineering, and Medicine. 2022. Fare-Free Transit Evaluation Framework. Washington, DC: The National Academies Press. doi: 10.17226/26732.
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Suggested Citation:"Appendix B Transit Agency Survey Instruments." National Academies of Sciences, Engineering, and Medicine. 2022. Fare-Free Transit Evaluation Framework. Washington, DC: The National Academies Press. doi: 10.17226/26732.
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Fare-Free Transit Evaluation Framework B-1 Appendix B Transit Agency Survey Instruments TCRP J-11/Task 39: EVALUATION FRAMEWORK FOR FARE-FREE PUBLIC TRANSPORTATION Survey of Transit Agencies with Existing Fare-Free Service Nelson\Nygaard has been retained by the Transportation Research Board/Transit Cooperative Research Program (TCRP) to develop a framework for evaluating fare-free public transportation. The research will examine the benefits, costs, and tradeoffs that must be considered by public transit agencies, policymakers, and other stakeholders as they look towards full or partial elimination of fares. As part of this research, we are surveying transit agencies in two categories: (1) agencies that currently provide full or partial fare-free service and (2) agencies without existing fare-free service. This survey is directed to transit agencies in the first category. Although many transit agencies temporarily implemented fare-free service starting in 2020 due to the COVID-19 pandemic, our research is only focusing on evaluating permanent fare-free service. If you have received the wrong survey, please contact our Principal Investigator, Cristina Barone, at cbarone@nelsonnygaard.com. For the purposes of this research, we are defining partial fare-free transit agencies as those that:  Allow specific groups of riders to use transit services for free based on age, disability, income, student status, or other eligibility criteria  Provide fare-free service on specific transit routes or transit modes The questions in this survey are designed to get an understanding of the factors that go into evaluation and implementation of fare free service. If you have the data available, we would appreciate information about ridership, on-time performance, service changes, capital investments, operating costs, fare collection costs, and transit agency revenues as they relate to fare-free transit at your agency. If detailed data is not available, estimates or opinions are sufficient. You are encouraged to collaborate

Fare-Free Transit Evaluation Framework B-2 with your transit agency colleagues to complete the survey. Individual names and titles will be anonymized prior to the publication of the framework, but survey responses may be associated with your transit agency. Please complete and submit this survey by Friday, April 30th, 2021. If you have questions regarding this survey or the research project, please contact Cristina Barone at cbarone@nelsonnygaard.com. You may be contacted by Nelson\Nygaard after the survey is complete to help clarify your answers or obtain additional information. About the Program 1. Tell us about yourself: Name of transit agency: Click or tap here to enter text. Respondent name(s): Click or tap here to enter text. Respondent role(s): Click or tap here to enter text. Email address(es): Click or tap here to enter text. Phone number(s): Click or tap here to enter text. 2. May Nelson\Nygaard follow up with you in the coming months as we develop the evaluation framework? ☐ Yes ☐ No 3. Describe the transit agency’s fare structure: ☐Fully fare-free ☐Partially fare-free. For what groups and/or what services? Click or tap here to enter text. Current Program Initiation 4. When was the fare-free transit service implemented? Start month and year (an estimate is fine): Click or tap here to enter text. ☐ Not applicable 5. What were the key reasons the transit agency decided to implement full or partial fare-free service? Click or tap here to enter text.

Fare-Free Transit Evaluation Framework B-3 6. Did the transit agency establish goals and objectives that support fare-free service? ☐ Yes ☐ No ☐ Not sure If yes, what were the goals and objectives and how did, or will, fare-free service help the agency reach those goals? Click or tap here to enter text. 7. How did the transit agency plan for the move to fare-free service? [select all that apply] ☐ Feasibility study ☐ Fare-free pilot ☐ Best practices and/or peer agency review ☐ Other Click or tap here to enter text. ☐ Not sure ☐ Not applicable Any details you would like to share? Click or tap here to enter text. 8. What were the challenges (e.g., operational, administrative, or political) with running or initiating a fare-free program? Click or tap here to enter text. 9. What would have been / what would be helpful tools to assist in the implementation process for fare-free service? Click or tap here to enter text. 10. If the transit agency is partially fare-free, is additional fare-free service being considered or studied? ☐ Yes, considered and/or studied ☐ Yes, we studied it and decided to not implement fully fare-free service (skip to Q. 13) ☐ No (skip to Q. 14) ☐ Not sure (skip to Q. 14) ☐ Not applicable (skip to Q. 14) 11. If the transit agency is considering or studying additional fare free service, what groups or services will / would become fare-free? ☐ All riders and services ☐ Specific groups of riders ☐ Specific services, modes, or routes ☐ Not sure ☐ Not applicable What specific groups or services? Click or tap here to enter text.

Fare-Free Transit Evaluation Framework B-4 12. When will the additional fare-free transit service be implemented? Start month and year: Click or tap here to enter text. ☐ Not applicable 13. If the agency studied and decided not to implement additional fare-free service, would you be willing to share more details or any outcomes of your transit agency’s work? Click or tap here to enter text. ☐ Not applicable Program Evaluation 14. Prior to going fully or partially fare-free, did the transit agency evaluate the success of the policy? If the agency is planning to go fully or partially fare-free, are you currently developing an evaluation plan? ☐ Yes ☐ No (skip to Q. 17) ☐ Not sure (skip to Q. 17) 15. If yes, what metrics were or will be included in the program evaluation (before, during, and after implementation)? Click or tap here to enter text. 16. If evaluated, what were key conclusions of the program evaluation? Click or tap here to enter text. 17. What would have been / what would be helpful tools to assist in the evaluation process for fare-free service? Click or tap here to enter text. Funding 18. Please tell us about your transit agency’s farebox recovery (fare revenues over operating costs): Farebox recovery ratio prior to fare-free implementation: Click or tap here to enter text. Farebox recovery ratio since initiating fare-free service (ideally 2019 data): Click or tap here to enter text. 19. How did / how will the transit agency make up for the gap in fare revenues from fare-free transit? Please list the alternative revenue sources that have replaced fares. Click or tap here to enter text. 20. What other revenue streams were considered, if any? Click or tap here to enter text.

Fare-Free Transit Evaluation Framework B-5 Community Support and Equity 21. Was community outreach (polling, surveys, etc.) done in advance of the move to full or partial fare-free service? ☐ Yes ☐ No ☐ Not sure ☐ Not applicable If yes, what methods were used? Click or tap here to enter text. 22. Have there been follow-up outreach efforts about fares since going fully or partially fare-free? ☐ Yes ☐ No ☐ Not sure ☐ Not applicable If yes, what methods were used? Click or tap here to enter text. 23. How has the community responded to fare-free service? ☐ Very supportive ☐ Supportive ☐ Neutral ☐ Not supportive ☐ Very unsupportive Any details you would like to share? Click or tap here to enter text. 24. If applicable, how does the transit agency continue to promote the value of fare- free service to agency management, policymakers, stakeholders, and/or the community? Click or tap here to enter text. 25. Did the transit agency implement fare-free transit to achieve transit agency and/or community goals related to equity and affordability? ☐ Yes ☐ No ☐ Not sure Any details you would like to share? Click or tap here to enter text. 26. Has fare-free service affected equity and social outcomes in the community? If so, can you provide more information about how the outcomes were measured and the results? Click or tap here to enter text. The following questions ask about any changes and policies that were seen or anticipated because of new fare-free service. If the transit agency has always been partially or fully fare-free and is not considering, studying, or implementing additional fare-free service, skip to Q. 44.

Fare-Free Transit Evaluation Framework B-6 Ridership Impacts 27. Did the transit agency see a change in transit ridership after the implementation of fare-free service, or what change do you anticipate? ☐ Increase in ridership ☐ No change in ridership ☐ Decrease in ridership ☐ Not sure If ridership changed, by how much? An estimate is fine. Click or tap here to enter text. 28. Did you notice an increase or decrease in ridership of particular population groups, or what change do you anticipate (e.g., youth, university students, working-age adults, older adults, women, people of color, low-income people, people experiencing homelessness)? Click or tap here to enter text. 29. Did you see a change in passenger origins and destinations? ☐ Yes ☐ No ☐ Not sure ☐ Not applicable If yes, can you provide more detail? Click or tap here to enter text. 30. How do you accurately count passenger trips without fare payment? [select all that apply] ☐ By drivers on paper ☐ By drivers with tablets or other digital technology ☐ Automatic Passengers Counters (APCs) ☐ Manual ride checks on a sampling of trips ☐ Other: Click or tap here to enter text. 31. How did you count passenger trips before fare-free service? [select all that apply] ☐ By drivers on paper ☐ By drivers with tablets or other digital technology ☐ At the farebox

Fare-Free Transit Evaluation Framework B-7 ☐ Automatic Passengers Counters (APCs) ☐ Manual ride checks on a sampling of trips ☐ Other Click or tap here to enter text. ☐ Not sure ☐ Not applicable 32. Did the transit agency notice changes to route and/or systemwide on-time performance (e.g., changes in boarding and dwell time, routes running on time more/less often, changes in on-time performance for known reliability trouble spots), or what change do you anticipate? ☐ Improvement in on-time performance ☐ No change in on-time performance ☐ Deterioration in on-time performance ☐ Not sure Any details to share? Click or tap here to enter text. 33. What positive and/or negative impacts (real or perceived) did passengers experience from fare-free implementation, or what impacts are anticipated? Click or tap here to enter text. 34. What positive and/or negative impacts (real or perceived) did drivers experience from fare-free implementation, or what impacts are anticipated? Click or tap here to enter text. Operational and Capital Impacts 35. Did the transit agency make any changes to service after going fare-free, or what changes are anticipated? ☐ Increased service ☐ Increased service unrelated to fare-free implementation ☐ No significant change to service ☐ Changes to service that did not require additional resources

Fare-Free Transit Evaluation Framework B-8 ☐ Reduced service ☐ Not sure If there was a change, how much in revenue hours? An estimate is fine. If additional resources were not needed, can you provide more detail about the changes? Click or tap here to enter text. 36. Did the transit agency need to increase staffing because of going fare-free, or what changes are anticipated? [select all that apply] ☐ Yes, administrative employees ☐ Yes, operations employees ☐ Yes, maintenance employees ☐ Yes, other employees ☐ No ☐ Not sure If yes, how many staff members (full-time equivalents) did you have prior to implementation and how many additional staff did you hire? An estimate is fine. Click or tap here to enter text. 37. Did the transit agency purchase additional rolling stock and/or increase the peak fleet size because of the move to fare-free, or what changes are anticipated? [select all that apply] ☐ Yes, additional fixed-route vehicles ☐ Yes, additional paratransit vehicles ☐ Yes, other additional vehicles ☐ No ☐ Not sure` If yes, how many additional vehicles (of each type)? An estimate is fine. Click or tap here to enter text. 38. Did the transit agency expand or purchase additional facilities because of going fare-free, or are changes anticipated?

Fare-Free Transit Evaluation Framework B-9 ☐ Yes ☐ No ☐ Not sure If yes, which facilities and what was the approximate value? Click or tap here to enter text. 39. Did the transit agency quantify fare administration and collection costs before the fare-free program started (e.g., pass sales, farebox maintenance, fare counting, accounting, facilities, administration, customer service, marketing)? ☐ Yes ☐ No ☐ Not sure 40. If yes, what were the costs for fare administration and collection before the fare- free program was implemented? Year of evaluation: Click or tap here to enter text. Capital costs: Click or tap here to enter text. Operating costs: Click or tap here to enter text. Administrative costs: Click or tap here to enter text. 41. Were any operating practices or policies modified because of the fare change (e.g., consolidating bus stops), or are changes anticipated? ☐ Yes ☐ No ☐ Not sure Any details you would like to share? Click or tap here to enter text. Paratransit Impacts 42. Was ridership on ADA complementary paratransit services impacted after fare-free implementation, or what impacts are anticipated? ☐ Increase in ridership ☐ No change in ridership ☐ Decrease in ridership ☐ Not sure If paratransit ridership was impacted, by how much? An estimate is fine. Click or tap here to enter text.

Fare-Free Transit Evaluation Framework B-10 43. Was paratransit service impacted after fare-free implementation, or what impacts are anticipated? ☐ Increase in revenue hours ☐ No change in revenue hours ☐ Decrease in revenue hours ☐ Not sure If paratransit service was impacted, by how much in revenue hours? An estimate is fine. Click or tap here to enter text. 44. Did the transit agency implement any measures to keep paratransit costs down, or what measures are anticipated (e.g., tightening eligibility, implementing in-person eligibility assessments, changes to fixed-route service area and/or span)? Click or tap here to enter text. Enforcement and Security 45. Did the transit agency have or implement any practices regarding non-destination fare-free passengers (e.g., people experiencing homelessness, teenagers), or does the transit agency anticipate implementing practices? ☐ Yes ☐ No ☐ Not sure If yes, can you provide details on the practices or policies? Click or tap here to enter text. 46. What change in security supports, if any, has the transit agency implemented, or will the transit agency implement because of fare-free transit? Click or tap here to enter text. Thank you! 47. Are there any additional comments, learnings, or feedback you would like to provide? Click or tap here to enter text. Thank you for your time!

Fare-Free Transit Evaluation Framework B-11 TCRP J-11/Task 39: EVALUATION FRAMEWORK FOR FARE-FREE PUBLIC TRANSPORTATION Survey of Transit Agencies without Fare-Free Service Nelson\Nygaard has been retained by the Transportation Research Board/Transit Cooperative Research Program (TCRP) to develop a framework for evaluating fare-free public transportation. The research will examine the benefits, costs, and tradeoffs that must be considered by public transit agencies, policymakers, and other stakeholders as they look towards full or partial elimination of fares. As part of this research, we are surveying transit agencies in two categories: (1) agencies that currently provide full or partial fare-free service and (2) agencies without existing fare-free service. This survey is directed to transit agencies in the second category. Although many transit agencies temporarily implemented fare-free service starting in 2020 due to the COVID-19 pandemic, our research is only focusing on evaluating permanent fare-free service. If you have received the wrong survey, please contact our Principal Investigator, Cristina Barone, at cbarone@nelsonnygaard.com. For the purposes of this research, we are defining partial fare-free transit agencies as those that:  Allow specific groups of riders to use transit services for free based on age, disability, income, student status, or other eligibility criteria  Provide fare-free service on specific transit routes or transit modes The questions in this survey are designed to get an understanding of the factors that go into evaluation and implementation of fare free service. If you have the data available, we would appreciate information about ridership, on-time performance, service changes, capital investments, operating costs, fare collection costs, and transit agency revenues as they relate to fare-free transit at your agency. If detailed data is not available, estimates or opinions are sufficient. You are encouraged to collaborate with your transit agency colleagues to complete the survey. Individual names and titles will be anonymized prior to the publication of the framework, but survey responses may be associated with your transit agency.

Fare-Free Transit Evaluation Framework B-12 Please complete and submit this survey by Friday, April 30th, 2021. If you have questions regarding this survey or the research project, please contact Cristina Barone at cbarone@nelsonnygaard.com. You may be contacted by Nelson\Nygaard after the survey is complete to help clarify your answers or obtain additional information. About the Program 48. Tell us about yourself: Name of Transit Agency: Click or tap here to enter text. Respondent Name(s): Click or tap here to enter text. Respondent role(s): Click or tap here to enter text. Email Address(es): Click or tap here to enter text. Phone Number(s): Click or tap here to enter text. 49. Is it okay if the research team follows up with you in the coming months as we develop the evaluation framework? ☐ Yes ☐ No 50. Is the agency considering, studying, or implementing partial or fully fare-free service? Fully fare-free Service Partial Fare-Free Service Not Considering ☐ ☐ Considering ☐ ☐ Studying ☐ ☐ Implementing ☐ ☐ Already Offer ☐ ☐ Studied; Chose Not to Implement ☐ ☐ Not Sure ☐ ☐ If the transit agency is NOT considering, studying, or implementing full or partial fare free service in the future skip to Q. 42.

Fare-Free Transit Evaluation Framework B-13 Agency Considering, Studying, or Implementing Fare-Free Service Program Initiation 51. What groups or services will / would become fare-free? ☐ All riders and services ☐ Specific groups of riders ☐ Specific services, modes, or routes ☐ Not sure What specific groups or services? Click or tap here to enter text. 52. When will the fare-free transit service be implemented? Start month and year: Click or tap here to enter text. ☐ Not applicable 53. What are the reasons the transit agency is considering, studying, or implementing full or partial fare-free service? Click or tap here to enter text. 54. Did the transit agency establish goals and objectives that support fare-free service? ☐ Yes ☐ No ☐ Not sure If yes, what were the goals and objectives and how will fare-free service help the agency reach those goals? Click or tap here to enter text. 55. How is the transit agency planning or studying fare-free service? [select all that apply] ☐ Feasibility study ☐ Fare-free pilot ☐ Best practices and/or peer agency review ☐ Other Click or tap here to enter text. ☐ Not sure ☐ Not applicable Any details you would like to share? Click or tap here to enter text.

Fare-Free Transit Evaluation Framework B-14 56. What challenges (e.g., operational, administrative, or political) do you anticipate with initiating a fare-free program? Click or tap here to enter text. 57. What would have been / what would be helpful tools to assist in the implementation process for fare-free service? Click or tap here to enter text. Program Evaluation 58. Has the transit agency developed an evaluation plan to measure success of the policy, or is the agency developing an evaluation plan? ☐ Yes ☐ No ☐ Not sure 59. If yes, what metrics are included in the program evaluation? Click or tap here to enter text. 60. What tools would be / have been helpful to assist in the evaluation process for fare-free service? Click or tap here to enter text. Funding 61. What was your agency’s current farebox recovery ratio in 2019 (fare revenues over operating costs)? Click or tap here to enter text. 62. How will the transit agency make up for the gap in fare collection revenues from fare-free transit? Please list the alternative revenue sources that have replaced fares. Click or tap here to enter text. 63. What other revenue streams were considered / are being considered? Click or tap here to enter text. Community Support and Equity 64. Has community outreach (polling, surveys, etc.) been done about full or partial fare-free service? ☐ Yes ☐ No ☐ Not sure ☐ Not applicable If yes, what methods were used? Click or tap here to enter text. 65. How has the community responded to the idea of fare-free service?

Fare-Free Transit Evaluation Framework B-15 ☐ Very supportive ☐ Supportive ☐ Neutral ☐ Not supportive ☐ Very unsupportive Any details you would like to share? Click or tap here to enter text. 66. If applicable, how is the transit agency promoting the value of fare-free service to agency management, policymakers, stakeholders, and/or the community? Click or tap here to enter text. 67. Is the transit agency considering, studying, or implementing fare-free transit to achieve transit agency and/or community goals related to equity and affordability? ☐ Yes ☐ No ☐ Not sure Any details you would like to share? Click or tap here to enter text. 68. How does the transit agency anticipate fare-free service will affect equity and social outcomes in the community? Click or tap here to enter text. Ridership Impacts 69. What transit ridership change do you anticipate because of fare-free service? ☐ Increase in ridership ☐ No change in ridership ☐ Decrease in ridership ☐ Not sure If ridership changed, by how much? An estimate is fine. Click or tap here to enter text. 70. Do you anticipate an increase or decrease in ridership of particular population groups (e.g., youth, university students, working-age adults, older adults, women, people of color, low-income people, people experiencing homelessness)? Click or tap here to enter text. 71. How do you accurately count passenger trips now? [select all that apply] ☐ By drivers on paper ☐ By drivers with tablets or other digital technology

Fare-Free Transit Evaluation Framework B-16 ☐ At the farebox ☐ Automatic Passengers Counters (APCs) ☐ Manual ride checks on a sampling of trips ☐ Other Click or tap here to enter text. ☐ Not sure ☐ Not applicable 72. How will you accurately count passenger trips without fare payment? [select all that apply] ☐ By drivers on paper ☐ By drivers with tablets or other digital technology ☐ Automatic Passengers Counters (APCs) ☐ Manual ride checks on a sampling of trips ☐ Other: Click or tap here to enter text. 73. Do you anticipate any changes to route and/or systemwide on-time performance (e.g., changes in boarding and dwell time, routes running on time more/less often, changes in on-time performance for known reliability trouble spots)? ☐ Improvement in on-time performance ☐ No change in on-time performance ☐ Deterioration in on-time performance ☐ Not sure Any details to share? Estimates are fine. Click or tap here to enter text. 74. What positive and/or negative impacts (real or perceived) of fare-free service for passengers do you anticipate? Click or tap here to enter text. 75. What positive and/or negative impacts (real or perceived) of fare-free service for drivers do you anticipate? Click or tap here to enter text.

Fare-Free Transit Evaluation Framework B-17 Operational and Capital Impacts 76. Will the transit agency make any changes to service because of fare-free service? ☐ Increase service ☐ Increase service unrelated to fare-free implementation ☐ No significant change to service ☐ Changes to service that did not require additional resources ☐ Reduce service ☐ Not sure If the agency is making a change, by how much in revenue hours? An estimate is fine. If additional resources are not needed, can you provide more detail about the changes? Click or tap here to enter text. 77. Will the transit agency increase staffing because of going fare-free? [select all that apply] ☐ Yes, administrative employees ☐ Yes, operations employees ☐ Yes, maintenance employees ☐ Yes, other employees ☐ No ☐ Not sure If yes, how many staff members (full-time equivalents) do you have now and how many additional staff do you plan to hire? An estimate is fine. Click or tap here to enter text. 78. Will the transit agency purchase additional rolling stock and/or increase the peak fleet size because of fare-free service? [select all that apply] ☐ Yes, additional fixed-route vehicles ☐ Yes, additional paratransit vehicles

Fare-Free Transit Evaluation Framework B-18 ☐ Yes, other additional vehicles ☐ No ☐ Not sure If yes, how many additional vehicles (of each type)? An estimate is fine. Click or tap here to enter text. 79. Will the transit agency expand or purchase additional facilities because of going fare-free? ☐ Yes ☐ No ☐ Not sure If yes, which facilities and what is the approximate value? Click or tap here to enter text. 80. Do you currently quantify fare administration and collection costs (e.g., pass sales, farebox maintenance, fare counting, accounting, facilities, administration, customer service, marketing)? ☐ Yes ☐ No ☐ Not sure 81. If so, what are the costs for fare administration and collection? Year of evaluation: Click or tap here to enter text. Capital costs: Click or tap here to enter text. Operating costs: Click or tap here to enter text. Administrative costs: Click or tap here to enter text. 82. Will any operating practices or policies be modified because of the fare change (e.g., consolidating bus stops)? ☐ Yes ☐ No ☐ Not sure Any details you would like to share? Click or tap here to enter text. Paratransit Impacts 83. What ADA complementary paratransit ridership impact do you anticipate because of fare-free service? ☐ Increase in ridership

Fare-Free Transit Evaluation Framework B-19 ☐ No change in ridership ☐ Decrease in ridership ☐ Not sure By how much? An estimate is fine. Click or tap here to enter text. 84. What paratransit service impacts do you anticipate because of fare-free service? ☐ Increase in revenue hours ☐ No change in revenue hours ☐ Decrease in revenue hours ☐ Not sure By how much in revenue hours? An estimate is fine. Click or tap here to enter text. 85. Will the transit agency implement any measures to keep paratransit costs down (e.g., tightening eligibility, implementing in-person eligibility assessments, changes to fixed-route service area and/or span)? Click or tap here to enter text. Enforcement and Security 86. Does the transit agency have or will the agency implement any practices regarding non-destination fare-free passengers (e.g., people experiencing homelessness, teenagers)? ☐ Yes ☐ No ☐ Not sure If yes, can you provide details on the practices or policies? Click or tap here to enter text. 87. What change in security supports, if any, will the transit agency implement because of fare-free service? Click or tap here to enter text. Thank you! 88. Are there any additional comments, learnings, or feedback you would like to provide? Click or tap here to enter text. Thank you for your time!

Fare-Free Transit Evaluation Framework B-20 Agency NOT Considering, Studying, or Implementing Fare-Free Service 89. Has your agency ever offered full or partial fare-free service? ☐ Yes, previously had fully fare-free service ☐ Yes, previously partial fare-free service. For what groups and/or what services? Click or tap here to enter text. ☐ No If so, why was fare-free service eliminated? Click or tap here to enter text. 90. What was your agency’s current farebox recovery ratio in 2019 (fare revenues over operating costs)? 91. What are the reasons is your agency not considering fare-free service now? [select all that apply] ☐ Agency depends on farebox revenues ☐ We have not found a feasible revenue stream to replace fares ☐ Policy restricts it (e.g., external farebox recovery mandates) ☐ It would be politically infeasible ☐ Would reduce the perceived value of transit ☐ Would encourage people to abuse the system ☐ Resulting increase in ridership would require additional service ☐ Other Click or tap here to enter text. Any details you would like to share? Click or tap here to enter text. 92. If the agency has studied fare-free service in the past, would you be willing to share more details or any outcomes of your transit agency’s work? Click or tap here to enter text. 93. What would have to happen to have decision makers at your transit agency consider going fully or partially fare-free? Click or tap here to enter text.

Fare-Free Transit Evaluation Framework B-21 94. What would be helpful tools to assist in the evaluation and implementation process for moving to fare-free service? Click or tap here to enter text. Thank you! 95. Are there any additional comments, learnings, or feedback you would like to provide? Click or tap here to enter text. Thank you for your time!

Next: Appendix C Community Representative Interview Methodology and Results »
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Recognizing the strong recent interest throughout the United States to consider and implement fare-free transit, decision-making tools are needed to help public transit practitioners evaluate fare-free transit.

The TRB Transit Cooperative Research Program's pre-publication draft of TCRP Research Report 237: Fare-Free Transit Evaluation Framework presents a framework that can be used by public transit practitioners to evaluate the potential benefits, costs, and trade-offs of implementing fare-free transit.

Supplemental to the report is an Infographic.

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