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Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2023. Customer Education and Awareness of On-Demand Mobility. Washington, DC: The National Academies Press. doi: 10.17226/26862.
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Page 73
Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2023. Customer Education and Awareness of On-Demand Mobility. Washington, DC: The National Academies Press. doi: 10.17226/26862.
×
Page 73
Page 74
Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2023. Customer Education and Awareness of On-Demand Mobility. Washington, DC: The National Academies Press. doi: 10.17226/26862.
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Page 74

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

72 Access Services. (2022, May 25). Agency: Access Services ASI. Retrieved from Access: https://accessla.org/ about_us/overview.html. BATA Transit (official). (2020, July 1). Request a Link On-Demand Ride Using the TransLoc App. Retrieved from YouTube: https://www.youtube.com/watch?v=Skk8UBjiMSk. Bay Area Transportation Authority. (2022a). Board of Directors. Retrieved from Bay Area Transportation Authority, May 20, 2022: https://www.bata.net/about-us/meet-our-team/board-of-directors.html. Bay Area Transportation Authority. (2022b). City Link/Village Link Fares. Retrieved from Bay Area Transportation Authority, May 20, 2022: https://www.bata.net/maps-schedules/link.html. Bay Area Transportation Authority. (2022c). COAST Senior Transportation. Retrieved from Bay Area Transportation Authority, May 20, 2022: https://www.bata.net/maps-schedules/senior-transportation/. Bay Area Transportation Authority. (2022d). Link On-Demand. Retrieved from Bay Area Transportation Authority, May 20, 2022: https://www.bata.net/maps-schedules/link-on-demand. Bay Area Transportation Authority. (2022e). Local Advisory Council. Retrieved from Bay Area Transportation Authority, May 20, 2022: https://www.bata.net/about-us/meet-our-team/local-advisory-council.html. Bay Area Transportation Authority. (2022f). Maps & Schedules. Retrieved from Bay Area Transportation Authority, May 20, 2022: https://www.bata.net/maps-schedules/maps-schedules.html. Benedict, A., and Hansen, T. (2019, September). Case Study: Wheels2U Microtransit Service: Providing Mobility in Options in a Growing Downtown. Retrieved from Shared-Use Mobility Center: https://learn.sharedusemobility center.org/casestudy/wheels2u-microtransit-service-providing-mobility-in-options-in-a-growing-downtown/. CALCOG. (2022, June 10). Member Profile: Los Angeles County Metropolitan Transportation Authority (Metro). Retrieved from CALCOG: https://calcog.org/los-angeles-county-metropolitan-transportation-authority- metro/. Cevallos, F. (2020). Using Microtransit Electric Low Speed Vehicles as a Means for Improving Quality of Life in Miami-Dade County. Tampa, FL: National Center for Transit Research. Chow, J. Y., Rath, S., Yoon, G., Scalise, P., and Saenz, S. A. (2020). Spectrum of Public Transit Operations: From Fixed Route to Microtransit. New York: C2 SMART. City of Centennial, Colorado. (2017). Go Centennial: Final Report. Centennial, Colorado: City of Centennial, Colorado. City of Gainesville, GA. (2022a). FAQs. Retrieved from City of Gainesville, GA: https://www.gainesville.org/ Faq.aspx?QID=215. City of Gainesville, GA. (2022b). WeGo. Retrieved from City of Gainesville, GA, https://www.gainesville.org/ 520/WeGo. City of Jersey City. (2020, February). Jersey City and Via Launch First On-Demand Public Bus Service in New Jersey. Retrieved from City of Jersey City: https://www.jerseycitynj.gov/news/pressreleases2020/ jcvialaunchnjs1stondemandpublicbusservice. City of Jersey City. (2022, May 20). Explore: Jersey City Open Data. Retrieved from City of Jersey City: https://data.jerseycitynj.gov/explore/?q=via&disjunctive.features&disjunctive.theme&disjunctive. publisher&disjunctive.modified&disjunctive.keyword&disjunctive.language&sort=title. Committee for the Role of Public Transportation and Mobility Management in an Era of New and Expanding Shared Mobility. (2021). The Role of Transit, Shared Modes, and Public Policy in the New Mobility Landscape. Washington, DC: Transportation Research Board. Curtis, T., Merritt, M., Chen, C., Perlmutter, D., Berez, D., and Ellis, B. (2019). TCRP Research Report 204: Part- nerships Between Transit Agencies and Transportation Network Companies (TNCs). Transportation Research Board, Washington, DC. https://doi.org/10.17226/25576. References

References 73   Dawes, M., and Parker, K. (2021). Inclusive Mobility on Demand: A Ride to Transit. Steering Committee Meeting #4 (pp. 1–21). Seattle: Seattle Department of Transportation. Descant, S. (2020, December 17). L.A. Metro Launches “Metro Micro” On-Demand Service. Retrieved from Government Technology: http://www.govtech.com/fs/transportation/la-metro-launches-metro-micro-on- demand-service.html. Eno Center for Transportation. (2018). UpRouted: Exploring Microtransit in the United States. Washington, DC: Eno Center for Transportation. Federal Transit Administration. (2022a, May 20). Integrated Mobility Innovation (IMI) Fiscal Year 2019 Selected Projects. Retrieved from Federal Transit Administration: https://www.transit.dot.gov/research-innovation/ integrated-mobility-innovation-imi-fiscal-year-2019-selected-projects. Federal Transit Administration. (2022b, June 8). 90154 2020 Agency Profile. Retrieved from National Transit Database: https://www.transit.dot.gov/sites/fta.dot.gov/files/transit_agency_profile_doc/2020/90154.pdf. Feigon, S., and Murphy, C. (2016). TCRP Research Report 188: Shared Mobility and the Transformation of Public Transit. Transportation Research Board, Washington, DC. https://doi.org/10.17226/23578. Feigon, S., and Murphy, C. (2018). TCRP Research Report 195: Broadening Understanding of the Interplay Among Public Transit, Shared Mobility, and Personal Automobiles. Transportation Research Board, Washington, DC. https://doi.org/10.17226/24996. Froman, A. (2019, November 25). COTA Plus Usage in Grove City Grows Along with Awareness. Retrieved from This Week Community News: https://www.thisweeknews.com/news/20191125/cota-plus-usage-in-grove- city-grows-along-with-awareness. Hansen, T., Elgart, Z., Miller, K., and Moran, M. (2018). Existing Transportation Network Companies Used as a Part of Basic Mobility: White Paper. College Station, TX: Texas A&M Transportation Institute. KFH Group. (2019). Demand Response Transit/Microtransit: A Guide for Implementing Flexible Transportation Services. Arlington County, Virginia: Arlington County, Virginia. King County Metro. (2019, October). Mobility Framework Report. Retrieved from King County Metro: https:// kingcounty.gov/∼/media/depts/metro/about/planning/mobility-framework/metro-mobility-framework- report.pdf. King County Metro. 2022a. Via to Transit. Retrieved from: https://kingcounty.gov/depts/transportation/metro/ travel-options/on-demand/via-to-transit.aspx. Last Updated: September 22, 2022. King County Metro. 2022b. Pingo. Retrieved from: https://kingcounty.gov/depts/transportation/metro/travel- options/on-demand/pingo.aspx. Last Updated: September 2, 2022. King County Metro. 2022c. Community Ride. Retrieved from: https://kingcounty.gov/depts/transportation/metro/ travel-options/on-demand/community-ride.aspx. Last Updated: June 4, 2022. LaRosa, M., and Bucalo, S. (2020). Inclusive Shared Mobility: Enabling Service for Older Adults and People with Disabilities. Washington, DC: National Aging and Disability Transportation Center. Lazarus, J., Shaheen, S., and Young, S. (2017). Shared Automated Mobility and Public Transport. Berkeley, CA: UC Berkeley. Los Angeles County Metropolitan Transportation Authority. (2021). Operations, Safety, and Customer Experience Committee. Los Angeles: Los Angeles County Metropolitan Transportation Authority. Los Angeles County Metropolitan Transportation Authority. (2022a). Metro Micro Fact Sheet. Los Angeles: Los Angeles County Metropolitan Transportation Authority. Los Angeles County Metropolitan Transportation Authority. (2022b). Operations, Safety, and Customer Experience Committee. Los Angeles: Los Angeles County Metropolitan Transportation Authority. Metropolitan Transportation Authority. (2022, May 20). Metro-North Railroad. Retrieved from Metropolitan Transportation Authority: https://new.mta.info/agency/metro-north-railroad. Miah, M. M., Naz, F., Hyan, K. K., Mattingly, S. P., Cronly, C., and Fields, N. (2020). Barriers and opportunities for paratransit users to adopt on-demand micro transit. Research in Transportation Economics 84, 101001. Miller, S., Huang, E., Sullivan, M., and Shavit, A. (2021). FTA Report No. 0201 – Mobility on Demand (MOD) Sandbox Demonstration: LA Metro First/Last Mile Partnership with Via - Final Report. Washington, DC: Federal Transit Administration. National Center for Mobility Management. (2018). Considerations for TNC Partnerships: Seniors and Individuals with Disabilities. Washington, DC: National Center for Mobility Management. NJ Transit. (2022a, May 20). Access Link ADA Paratransit. Retrieved from NJ Transit: https://www.njtransit. com/accessibility/access-link-ada-paratransit. NJ Transit. (2022b, May 20). Home. Retrieved from NJ Transit: https://www.njtransit.com/ Perrero, M. (2021, August 17). Via Jersey City Success Story. Retrieved from Mass Transit Magazine: https:// www.masstransitmag.com/alt-mobility/shared-mobility/car-sharing/article/21231115/via-jersey-city- success-story. Port Authority of New York and New Jersey. (2022, May 20). PATH Train Schedules, Maps, Fares, and Station Updates. Retrieved from Port Authority of New York and New Jersey: https://www.panynj.gov/path/en/ index.html.

74 Customer Education and Awareness of On-Demand Mobility Rodman, W., Berez, D., Moser, S., and Choe, J. (2016). NCHRP Report 832: State DOTs Connecting Specialized Transportation Users and Rides, Volume 1: Research Report. Transportation Research Board, Washington, DC. https://doi.org/10.17226/23506. Rotundo, M. (2021). With Demand on the Rise, Jersey City Plans to Add Vehicles to the Via Ride-Share Fleet. The Jersey Journal. https://www.nj.com/hudson/2021/06/with-demand-on-the-rise-jersey-city-plans-to- add-vehicles-to-the-via-ride-share-fleet.html. Rutgers University. (2011, July 1). Inventory of Municipal Forms of Government. Retrieved from Rutgers University: https://cgs.rutgers.edu/sites/cgs.rutgers.edu/files/documents/resources/rc_munichart_inventory_2011.pdf. Shaheen, S., Bell, C., Cohen, A., and Yelchuru, B. (2017). Travel Behavior: Shared Mobility and Transportation Equity. Washington, DC: Federal Highway Administration. Shared-Use Mobility Center. (2020a, July 1). Case Study: Integrated Mobility Services with Connect2Transit, Marin County, CA. Retrieved from Shared-Use Mobility Center: https://learn.sharedusemobilitycenter.org/ casestudy/integrated-mobility-services-with-connect2transit-marin-county-ca/. Shared-Use Mobility Center. (2020b, August 1). Case Study: Lessons from the BATA Link On-Demand Pilot, Traverse City, MI. Retrieved from Shared-Use Mobility Center: https://learn.sharedusemobilitycenter.org/ casestudy/modernizing-mobility-on-demand-at-bata-traverse-city-mi/. Shurna, M. L., and Schwieterman, J. P. (2020). 21 Key Takeaways from Partnerships Between Public Transit Providers & Transportation Network Companies in the United States. Chicago, IL: DePaul University. Sullivan, A. (2020, September 27). Thanks to Via Jersey City You Can Get There from Here. Retrieved from Tap into Jersey City: https://www.tapinto.net/towns/jersey-city/sections/green/articles/thanks-to-via-jersey- city-you-can-get-there-from-here. Tooley, M., Zmud, J., Ettelman, B., Mooran, M., Higgins, L., Shortz, A., and Wheeler, E. (2019). Older Adults and Transportation Network Companies: Investigating Opportunities for Increased Safety and Improved Mobility. College Station, TX: Safe-D National UTC. Top Digital Agency. (2020, June 8). ShastaConnect On-Demand Transit Service. Retrieved from Top Digital Agency: https://topdigital.agency/case-study/shastaconnect-on-demand-transit-service/. TransForm. (2017). OakMob 101: A Case Study in Expanding Access to Shared Mobility. Oakland: TransForm. Via Transportation. (2020, March 25). How to Successfully Launch and Grow an On-Demand Transportation Service. Retrieved from Via: https://ridewithvia.com/resources/articles/how-to-successfully-launch-and- grow-an-on-demand-transportation-service/. Via Transportation. (2022, May 20). What Is Via Jersey City? Retrieved from Ride With Via: https://support. ridewithvia.com/hc/en-us/articles/360039339611-What-is-Via-Jersey-City-. Volinski, J. (2019). TCRP Synthesis 141: Microtransit or General Public Demand-Response Transit Services: State of the Practice. Transportation Research Board, Washington, DC. https://doi.org/10.17226/25414. Watkins, K., McDonald, N., Steiner, R., and Williams, B. (2019). Transit in the Era of Shared Mobility. Gainesville, FL: Southeastern Transportation Research, Innovation, Development and Education Center. Zeitlinger, R. (2021, March 4). VIA so Popular That Jersey City Is Expanding Service to Weekends, Mayor Says. Retrieved from The Jersey Journal: https://www.nj.com/hudson/2021/03/via-so-popular-jersey-city-is- expanding-service-to-weekends-mayor-says.html.

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 Customer Education and Awareness of On-Demand Mobility
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For transit agencies launching new on-demand services that are different from typical fixed route or demand-responsive routes, there can be issues in customer awareness of the service or comfort level with using it for travel.

The TRB Transit Cooperative Research Program's TCRP Synthesis 165: Customer Education and Awareness of On-Demand Mobility documents current practices in how on-demand services are marketed to various rider groups, including outreach to persons with disabilities, older adults, and marginalized populations.

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