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Training and Certification of Construction Inspectors for Transportation Infrastructure (2023)

Chapter: APPENDIX D CONSULTANT SURVEY QUESTIONNAIRE

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Suggested Citation:"APPENDIX D CONSULTANT SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2023. Training and Certification of Construction Inspectors for Transportation Infrastructure. Washington, DC: The National Academies Press. doi: 10.17226/26879.
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Suggested Citation:"APPENDIX D CONSULTANT SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2023. Training and Certification of Construction Inspectors for Transportation Infrastructure. Washington, DC: The National Academies Press. doi: 10.17226/26879.
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Suggested Citation:"APPENDIX D CONSULTANT SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2023. Training and Certification of Construction Inspectors for Transportation Infrastructure. Washington, DC: The National Academies Press. doi: 10.17226/26879.
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Suggested Citation:"APPENDIX D CONSULTANT SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2023. Training and Certification of Construction Inspectors for Transportation Infrastructure. Washington, DC: The National Academies Press. doi: 10.17226/26879.
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Suggested Citation:"APPENDIX D CONSULTANT SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2023. Training and Certification of Construction Inspectors for Transportation Infrastructure. Washington, DC: The National Academies Press. doi: 10.17226/26879.
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Suggested Citation:"APPENDIX D CONSULTANT SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2023. Training and Certification of Construction Inspectors for Transportation Infrastructure. Washington, DC: The National Academies Press. doi: 10.17226/26879.
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Suggested Citation:"APPENDIX D CONSULTANT SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2023. Training and Certification of Construction Inspectors for Transportation Infrastructure. Washington, DC: The National Academies Press. doi: 10.17226/26879.
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Suggested Citation:"APPENDIX D CONSULTANT SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2023. Training and Certification of Construction Inspectors for Transportation Infrastructure. Washington, DC: The National Academies Press. doi: 10.17226/26879.
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Suggested Citation:"APPENDIX D CONSULTANT SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2023. Training and Certification of Construction Inspectors for Transportation Infrastructure. Washington, DC: The National Academies Press. doi: 10.17226/26879.
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Suggested Citation:"APPENDIX D CONSULTANT SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2023. Training and Certification of Construction Inspectors for Transportation Infrastructure. Washington, DC: The National Academies Press. doi: 10.17226/26879.
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Suggested Citation:"APPENDIX D CONSULTANT SURVEY QUESTIONNAIRE." National Academies of Sciences, Engineering, and Medicine. 2023. Training and Certification of Construction Inspectors for Transportation Infrastructure. Washington, DC: The National Academies Press. doi: 10.17226/26879.
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107 APPENDIX D – CONSULTANT SURVEY QUESTIONNAIRE Dear Participant: The National Cooperative Highway Research Program (NCHRP) is supporting a research project to prepare guidance on the education, training, certification, recruitment, retention, and career development for construction inspectors on transportation infrastructure construction projects. The goal of this research is to create guidance for STAs and their industry partners in establishing and maintaining a construction inspector (CI) training and certification program for transportation infrastructure construction. (Read more about the project here: https://apps.trb.org/cmsfeed/TRBNetProjectDisplay.asp?ProjectID=4786). As part of the research, we are conducting a survey of consultant firms that provide construction inspectors for transportation infrastructure projects. Your expertise and experience are critical to the success of this important project. We would like you to reflect on your experiences with and knowledge of construction inspectors in terms of training and certification for transportation infrastructure projects. Your individual privacy will be maintained in all published and written data resulting from this study; responses may be identified by staff within your firm. We thank you in advance for your time and thoughtful consideration. We recognize the demands on your time for such activities and have attempted to make the survey focused and it should not require more than 20 to 30 minutes of your time to complete. Please complete this survey by Friday, April 30, 2021. Please click the link below to start the survey. If this link does not work, please copy, and paste the entire link into address field of your browser. A PDF copy of the survey is attached so you may view all the questions. You may also complete the PDF version and email it to the principal investigator. http://colostate.az1.qualtrics.com/jfe/form/SV_eKhZMrEwfMYDVAh If you feel you are not the appropriate person at your firm to complete this questionnaire or know of others at your firm that would be willing to complete the survey, please feel free to forward this invitation to others in your firm. More than one individual from your firm may complete the survey if others possess relevant construction inspection knowledge. If you have any questions about this study, please contact the principal investigator, Dr. Chris Harper at chris.harper@colostate.edu or 970-491-4021. The National Cooperative Highway Research Program (NCHRP) produces ready-to-implement solutions to the challenges facing transportation professionals. NCHRP is sponsored by the individual state departments of transportation of the American Association of State Highway and Transportation Officials (AASHTO), in cooperation with the Federal Highway Administration (FHWA). NCHRP is administered by the Transportation Research Board (TRB), part of the National Academies of Sciences, Engineering, and Medicine. Any opinions and conclusions expressed or implied in resulting research products are those of the individuals and organizations who performed the research and are not necessarily those of TRB; the National Academies of Sciences, Engineering, and Medicine; or NCHRP sponsors.

108 CONSENT QUESTION I consent to participate in this survey ☐ Yes ☐ No (If checked, please discontinue completing survey) DEFINITIONS The following definitions are provided for some of the key terms used in the questionnaire. Ability Statements: The power to perform an observable activity at the present time. This means that abilities have been evidenced through activities or behaviors that are similar to those required on the job. Certified technician: A technician certified by some agency as proficient in performing certain duties. Competency: A combination of skills, knowledge, performance behaviors, and personal attributes that contribute to improved employee performance and organizational success (e.g., conceptual thinking, innovation). Construction Inspector (CI): The person whose primary responsibility is to verify that the contractor’s work meets standards and specifications by observation and measurement of contract performance. Personnel at transportation agencies that perform construction inspections may also be called technicians. Core Competency: A distinct, observable, measurable, activity, that, combined with others, makes up the logical and necessary steps the inspector is required to perform to complete a specific assignment. Inspection: The act of examining, measuring, or testing to determine the degree of compliance with requirements in conformance with the contract. Knowledge Statements: An organized body of information usually of a factual or procedural nature which, if applied, makes adequate performance on the job possible. A body of information is applied directly to the performance of a function. Personnel qualifications: Personnel are certified and capable of performing inspection as defined by appropriate national, regional, or STA programs. The inspection, sampling and testing is performed by qualified personnel. Qualified technician: A technician who has been determined to be qualified (i.e., meeting some minimum standard) to perform specific duties. Quality Assurance (QA): All those planned and systematic actions necessary to provide confidence that a product or facility will perform satisfactorily in service; or (2) making sure the quality of a product is what it should be. QA involves continued evaluation of the activities of planning, design, development of plans and specifications, advertising and awarding of contracts, construction, maintenance, and the interactions of these activities. Quality Control (QC): The process specified by the agency for a contractor to monitor, assess and adjust their production or placement processes to ensure that the final product will meet the specified level of quality. This can include state specified QC requirements and Contractor identified QC in the form of process control.

109 Quality Measure: Any one of several mathematical tools that are used to quantify the degree to which a product or service conforms with a given requirement. Skill Statements: The proficient manual, verbal, or mental manipulation of data or things. Skills can be readily measured by a performance test or proficient manipulation of things where quantity and quality of performance are tested, usually within an established time limit. A. GENERAL INFORMATION 1. Please provide the following contact information: First Name: Last Name: Phone Number: E-mail: Your Organization: Position/Title: Brief Job Description: 2. Which states has your firm operated in performing construction inspections for transportation projects? Please List: ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ 3. What transportation construction inspection services does your firm provide to transportation agencies (e.g., STAs, Counties, Municipalities)? (Please check all that apply) ☐ Field inspections ☐ Field material sampling, testing and verification ☐ Laboratory testing of materials ☐ Source/plant inspection ☐ Other, please specify: _____________________________ 4. How many years of experience do you have related to construction inspection? ☐ 1 to 5 years ☐ 6 to 10 years ☐ 11 to 15 years ☐ 16 to 20 years

110 ☐ More than 20 years B. CONSTRUCTION INSPECTOR SKILLS AND CORE COMPETENCIES 5. Based on the transportation agencies that your firm works with, indicate how important (from 0 = Not Important to 100 = Extremely Important) the following “Personal Effectiveness Competencies” are for inspectors in your firm to effectively perform inspections on highway construction projects. Personal Effectiveness Competencies Not Important Slightly Important Moderately Important Very Important Extremely Important 0 10 20 30 40 50 60 70 80 90 100 Interpersonal skills: Exhibits skills to work with others from a range of backgrounds ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Integrity: Interact respectfully with others from different cultures, genders, and backgrounds ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Professionalism: Maintain a professional demeanor ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Initiative: Demonstrate a willingness to work ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Dependability & reliability: Exhibits responsible behavior at work ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Adaptability & flexibility: Open to change and able to adjust to new situations ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Willingness to Learn: Understand the importance of learning new information ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Written and oral communication skills: Able to communicate important information to others clearly ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Leadership: Exhibits influence on others to maximize efforts and achieve goals ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ 6. Based on the transportation agencies that your firm works with, indicate how important (from 0 = Not Important to 100 = Extremely Important) the following “Academic Competencies” are for inspectors in your firm to effectively perform inspections on highway construction projects. Academic Competencies Not Important Slightly Important Moderately Important Very Important Extremely Important 0 10 20 30 40 50 60 70 80 90 100 Computer Skills: Able to use computer technologies and related applications ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Science: Use scientific rules and methods to solve problems ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Mathematics: Use arithmetic, algebra, and geometry to solve problems ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Critical & analytic thinking: Evaluate and interpret information to make sound judgments ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Reading comprehension: Understand and interpret written information in work-related documents ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐

111 Professional registrations or certifications: Able to obtain the required registrations and certifications ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ 7. Based on the transportation agencies that your firm works with, indicate how important (from 0 = Not Important to 100 = Extremely Important) the following “Workplace Competencies” are for inspectors in your firm to effectively perform inspections on highway construction projects. Workplace Competencies Not Important Slightly Important Moderately Important Very Important Extremely Important 0 10 20 30 40 50 60 70 80 90 100 Teamwork: Work cooperatively with others to complete work assignments ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Planning & organizing: Able to create and use logical and systematic processes to achieve goals ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Attention to detail: Diligently checks work ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Following directions: Receive, interpret, and carry out assignments with minimal supervision ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Safety focus and jobsite safety knowledge: Demonstrates responsibility for maintaining a safe work environment ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Problem solving and decision-making: Apply critical thinking skills to solve problems ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ 8. Based on the transportation agencies that your firm works with, indicate how important (from 0 = Not Important to 100 = Extremely Important) the following “Technical Construction and Inspection Competencies” are for inspectors in your firm to effectively perform inspections on highway construction projects. Technical Construction and Inspection Competencies Not Important Slightly Important Moderately Important Very Important Extremely Important 0 10 20 30 40 50 60 70 80 90 100 Able to work with construction and inspection tools & technologies ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Understanding regulations, policies, and procedures ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Ability to comprehend construction plans, specification, and contract provisions ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Knowledge of materials and construction means and methods ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Knowledge of quality assurance principles ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Knowledge of development, tracking, and reporting of performance measures ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Experience in inspecting, testing materials, and documenting work ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Understanding project progress schedule ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐

112 Knowledge of the project development process ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Risk identification and analysis skills ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ 9. Based on your experience, please rate the level of importance associated with each type of competencies your firm expects from an entry-level, intermediate-level, and advanced-level construction inspection employees using the following scale: 1 = Not Important 2= Slightly Important 3 = Moderately Important 4 = Very Important 5 = Extremely Important Entry-level (< 2 years) Intermediate-level (2 to 5 years) Advanced-level (>5 years) 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 Personal Effectiveness Competencies ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Academic Competencies ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Workplace Competencies ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ Technical Construction and Inspection Competencies ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ ☐ C. CI EDUCATION AND TRAINING 10. What are the minimum education requirements at your firm for each of the following construction inspection employee levels? (Please check all that apply) Inspection Level Less than high school High school graduate GED/HiSET Associate degree Bachelor’s degree Graduate degree Entry-level: (< 2 years of inspection experience) ☐ ☐ ☐ ☐ ☐ ☐ Intermediate-level: (2 to 5 years of inspection experience) ☐ ☐ ☐ ☐ ☐ ☐ Advanced-level: (>5 years of inspection experience) ☐ ☐ ☐ ☐ ☐ ☐ 11. Does your firm administer in-person construction inspection testing? ☐ Yes ☐ No ☐ Not sure 12. If YES to Question 11, indicate the frequency (from 0 to 100%) of in-person construction inspection training at your firm.

113 Frequency Not Sure Frequency of administering in-person construction inspection training % ☐ What percentage of in-person training is offered as Just-in-Time/As needed? % ☐ 13. Does your firm administer online/virtual construction inspection training? ☐ Yes ☐ No ☐ Not sure 14. If YES to Question 13, indicate the frequency (from 0 to 100%) of online/virtual training at your firm. Frequency Not Sure Frequency of administering online/virtual construction inspection training % ☐ What percentage of online/virtual training is offered as Just-in- Time/As needed? % ☐ 15. Which of the following training methods are used by your firm for training construction inspection employees? If YES, please indicate the approximate frequency of use for that method. Yes No Frequency Formal On-the-job Training (OJT) – (e.g., scheduled on-site training) ☐ ☐ % Informal On-the-job Training (OJT) – (e.g., supervisors/peers train others as they work in the field) ☐ ☐ % Formal Instructor-led training in a classroom setting ☐ ☐ % Formal Instructor-led training in hands-on applications ☐ ☐ % In-person training provided by a 3rd party (e.g., 3rd-party training center) ☐ ☐ % Live Instructor-led online training (e.g., live video conference interface) ☐ ☐ % Self-paced online training (i.e. self-paced courses or video-based training modules) ☐ ☐ % Virtual training provided by a 3rd party (e.g., TC3, NHI) ☐ ☐ % Mentoring opportunities ☐ ☐ % Other, please Specify_______________________________________ ☐ ☐ % 16. Does your firm provide training in the use of construction inspection technology and software applications? ☐ Yes, please briefly explain (If possible):_______________________________________

114 ☐ No ☐ Not sure 17. Does your firm make any accommodations of its training processes to account for different learning disabilities (e.g., ADHD, dyslexia, dyscalculia) of your inspection employees? ☐ Yes, please briefly explain (If possible):___________________________________ ☐ No ☐ Not sure 18. Based on your experience, what are the common barriers that may prevent construction inspectors from participating in a training program? (Please check all that apply) ☐ Perception that training is not necessary ☐ Lack of information of available training programs ☐ Lack of funding to receive the training ☐ Training schedule conflicts with work schedule ☐ Dissatisfied with the quality of a training program ☐ Training location is not accessible ☐ Training requires too much time to complete ☐ The training cannot increase inspector’s salary and help get a promotion ☐ Language barriers ☐ Lack of training targeted to construction inspection ☐ Lack of staff to plan and organize delivery of training ☐ Lack of formal internships ☐ Other, please specify___________________________________ D. QUALIFICATIONS AND CERTIFICATIONS 19. What qualifications/certifications does your firm require or use for construction inspection employees? (Please check all that apply) ☐ In-house training programs ☐ Industry training providers (e.g., Red Vector) ☐ Local technical assistance programs (e.g., Associated General Contractors Chapter) ☐ University/Community College ☐ State board certification ☐ Other, please specify ____________________________________________ 20. Of the following choices, please select the regional or national certification programs for field inspection that your firm uses and that are driven by a client (e.g., required by STAs, counties, and/or local municipalities)? (Please check all that apply) Training and Certification programs for field inspection Used by your firm Driven by a client (e.g., required by the STA) American Traffic Safety Services Association (ATSSA) ☐ ☐

115 AASHTO’s Transportation Curriculum Coordination Council (TC3) ☐ ☐ American Concrete Institute (ACI) ☐ ☐ American Concrete Pavement Association (ACPA) ☐ ☐ Certified Public Infrastructure Inspector (CPII) by American Public Works Association’s (APWA) ☐ ☐ Mid-Atlantic Region Technician Certification Program ☐ ☐ National Center for Asphalt Technology ☐ ☐ National Highway Institute (NHI) ☐ ☐ National Institute for Certification in Engineering Technologies (NICET) ☐ ☐ New England Transportation Technician Certification Program (NETTCP) ☐ ☐ North Central Multi-Regional Training and certification Program (M-TRAC) ☐ ☐ Northeast Center of Excellence for Pavement Technology (NECEPT) ☐ ☐ Occupational Safety and Health Administration (OSHA) ☐ ☐ Precast/Prestressed Concrete Institute (PCI) ☐ ☐ Southeast Task Force for Technician Training and Qualification (SETFTTQ) ☐ ☐ Western Alliance for Quality Transportation Construction (WAQTC) ☐ ☐ Other, please describe ________ ☐ ☐ 21. Does your firm use any continuing education and recertification strategies (e.g., specified recertification intervals) for construction inspectors? ☐ Yes, please briefly explain (If possible): ______________________________________ ☐ No ☐ Not sure E. RETENTION AND CAREER DEVELOPMENT 22. On average, what is the annual turnover rate of construction inspectors in your firm? ☐ Less than 5% ☐ 5 to 10% ☐ 11 to 15% ☐ 16 to 20% ☐ More than 20% ☐ Not sure

116 23. Approximately, how does the construction inspector retention rate compare to other employment categories (e.g., engineer) at your firm? ☐ Lower ☐ Higher ☐ No difference ☐ Not sure 24. From your experience, please select the top five factors that your think attracted construction inspectors to your firm when they are hired. ☐ Appealing job position ☐ Competitive salary ☐ Health benefits ☐ Vacation/leave benefits ☐ Retirement benefits ☐ Promotion opportunities ☐ Professional development opportunities ☐ Stable employment ☐ Diverse workforce ☐ Relative or friend already an employee ☐ Varied job assignments ☐ Professional growth opportunities ☐ Other, please specify: ______________________________ 25. From your experience, please select the top five factors that you think would increase retention of in-house construction inspectors at your firm. ☐ Better salary opportunities ☐ Better health benefits ☐ More flexible vacation/leave benefits ☐ Better working conditions ☐ More promotion opportunities ☐ Better retirement benefits ☐ Better education benefits/tuition reimbursement ☐ More flexible work schedule ☐ Fewer responsibilities for the same salary ☐ Overtime pay ☐ Other, please specify: _______________________ 26. What incentives do construction inspectors receive from your firm (Select all that apply)? ☐ None/Not sure ☐ Annual bonus ☐ Project bonus ☐ Salary increase ☐ Travel cost reimbursement ☐ Education and training funding

117 ☐ Relocation assistance ☐ Work schedule flexibility ☐ Leave/time off flexibility ☐ Bonus for recruiting other employees ☐ Other, please specify ___________________________ 27. Does your firm have a guidance or policy for equity, diversity, and inclusion that applies to hiring construction inspectors? ☐ Yes, please briefly explain or provide a weblink: _________________________________ ☐ No ☐ Not sure 28. Are you interested in participating in a focus group or follow-up interview to review the construction training and certification Guide that we will be developing? If so, please indicate you interest. You may also provide additional contact information if other individuals within your firm are interested or better suited to participate. Invitations to participate will be sent out in March 2021 and we plan to conduct these events in late March and early April 2021. Please note that your interest does not mean you are agreeing to participate. ☐ Yes, I am interested in participating in a focus group or follow-up interview with the research team ☐ Not interested at this time ☐ Please provide other contact information if possible: Name: Phone Number: E-mail: 29. If you are aware of documents, reports, manuals, or other studies that related to this study of training and certification of construction inspectors, could you share them by uploading them using the button below. Or, you may email them to the principal investigator at chris.harper@colostate.edu

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Construction inspectors (CIs) are the frontline workforce that ensures the work on transportation infrastructure projects meets the design and contract requirements and that the finished product meets or exceeds the quality standards.

The TRB National Cooperative Highway Research Program's NCHRP Web-Only Document 337: Training and Certification of Construction Inspectors for Transportation Infrastructure details the process for developing NCHRP Research Report 1027: Guide to Recruiting, Developing, and Retaining Construction Inspectors that presents a systematic process to establish and maintain the career development of CIs as an integral asset to the transportation infrastructure sector.

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