Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.
113Â Â A P P E N D I X B Survey Responses Q1: Please provide your airport's name. Please note that this information will remain confidential. We only need this information for statistical purposes, ensuring we calculate the total number of airports that respond to the survey correctly: Answered: 71 Skipped: 0 Small Hub Airports 1. Blue Grass Airport, Lexington, KY 2. Colorado Springs Airport, Colorado Springs, CO 3. Dane County Regional Airport, Madison, WI 4. Des Moines International Airport, Des Moines, IA 5. Duluth International Airport, Duluth, MN 6. El Paso International Airport, El Paso, TX 7. Eugene Airport, Eugene, OR 8. Gerald R. Ford International Airport, Grand Rapids, MI 9. Northwest Florida Beaches International Airport, Panama City, FL 10. Orlando Sanford International Airport, Orlando, FL 11. Portland International Jetport, Portland, ME 12. Punta Gorda Airport, Punta Gorda, FL 13. Savannah Hilton Head International, Hilton Head, SC 14. Spokane International Airport, Spokane, WA 15. Springfield-Branson National Airport, Springfield, MO 16. Syracuse Hancock International Airport, Syracuse, NY 17. The Eastern Iowa Airport, Cedar Rapids, IA 18. Tucson International Airport, Tucson, AZ 19. Tulsa International Airport, Tulsa, OK
114 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports 15. Norfolk International Airport, Norfolk, VA 16. Phoenix-Mesa Gateway Airport, Mesa, AZ 17. Richmond International Airport, Richmond, VA 18. Rickenbacker International Airport, Columbus, OH 19. Roanoke-Blacksburg Regional Airport, Roanoke, VA 20. San Antonio International Airport, San Antonio, TX 21. San Luis Obispo County Regional, San Luis Obispo, CA 22. Sarasota Bradenton International Airport, Sarasota, FL 23. Shreveport Regional Airport, Shreveport, LA 24. State of Alaska Airports, AK 25. Watertown International Airport, Watertown, SD General Aviation Airports 1. Arlington Municipal Airport, Arlington, WA 2. Atlanta Regional Airport - Falcon Field, Peachtree City, GA 3. Sebring Regional Airport, Sebring, FL 4. Livermore Municipal Airport, Livermore, CA 5. Madisonville Regional Airport, Madisonville, KY 6. Moore County Airport, Moore County, NC 7. Mount Carmel Municipal Airport, St. Francisville, IL 8. Naples Airport, Naples, FL 9. Northeast Ohio Regional Airport, Jefferson, OH 10. Ocala International Airport, Ocala, FL 11. Pompano Beach Airpark, Pompano Beach, FL 12. Sheboygan County Memorial Airport, Sheboygan Falls, WI 13. Shreveport Downtown Airport, Shreveport, LA 14. Springfield-Beckley Municipal Airport, Springfield, OH 15. Suwannee County Airport, Live Oak, FL Non-hub Airports 1. Asheville Regional Airport, Asheville, NC 2. Canyonlands Regional Airport, Moab, UT 3. Chippewa Valley Regional Airport, Eau Claire, WI 4. Columbia Metropolitan Airport, West Columbia, SC 5. Corpus Christi International Airport, Corpus Christi, TX 6. Flagstaff Pulliam Airport, Flagstaff, AZ 7. Gainesville Regional Airport, Gainesville, FL 8. General Wayne A. Downing Peoria International Airport, Peoria, IL 9. Grand Forks International Airport, Grand Forks, ND 10. Green Bay Austin Straubel International Airport, Green Bay, WI 11. La Crosse Regional Airport, La Crosse, WI 12. Laughlin/Bullhead International Airport, Bullhead City, AZ 13. Lebanon Municipal Airport, West Lebanon, NH 14. Lincoln Airport, Lincoln, NE
Survey Responses 115Â Â Q2: Please indicate your airport's NPIAS designation: Answered: 71 Skipped: 0 Answer Choices Responses Small hub airport 26.76% 19 Non-hub primary airport 33.80% 24 Nonprimary commercial service airport 7.04% 5 Reliever airport 9.86% 7 General aviation airport 22.54% 16 Total Respondents 71 Q3: Which incident- and emergency-related services does your airport manage under its own authority (part of the airport organization)? Please choose all that apply: Answered: 71 Skipped: 0 Answer Choices Responses ARFF 49.30% 35 Medical 22.54% 16 Law Enforcement 38.03% 27 None 40.85% 29 Other (please specify) 9.86% 7 Total Respondents 71 Reliever Airports 1. Albert Whitted Airport, St. Petersburg, FL 2. Boca Raton Airport, Boca Raton, FL 3. Kissimmee Gateway Airport, Kissimmee, FL 4. McKinney National Airport, McKinney, TX 5. Orlando Executive Airport, Orlando, FL 6. Scottsdale Airport, Scottsdale, AZ 7. St. Charles County Smartt Airport, Portage Des Sioux, MO Nonprimary Commercial Service Airports 1. Concord-Padgett Regional Airport, Concord, NC 2. Hector International Airport, Fargo, ND 3. Arnold Palmer Regional Airport, Latrobe, PA 4. Mason City Municipal Airport, Clear Lake, IA 5. Friedman Memorial Airport, Sun Valley, ID
116 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports Unsure 2.90% 2 Other Plan (please specify) 3 Total Respondents 69 Q5: Does your airport have a practical and actionable plan, SOP, or checklist to use during flight diversions? Answered: 51 Skipped: 20 Answer Choices Responses Yes 50.98% 26 No 49.02% 25 Total Respondents 51 Q4: Where do your airport's diversion-related plans reside? Please choose all that apply Answered: 69 Skipped: 2 Answer Choices Responses Airport Diversion Plan 14.49% 10 Aircraft Emergency Response Plans (e.g., Standard Operating Procedures) 28.99% 20 Airport Emergency Plan (AEP) 36.23% 25 AEP Annex 1.45% 1 Airport Training and Exercise Plan 5.80% 4 Airport EOC Plan 5.80% 4 City/County/Local Emergency Plan 7.25% 5 Business Continuity Plan (BCP) / Continuity of Operations Plan (COOP) 4.35% 3 Crisis Communication Plan / Emergency Communications Plan 4.35% 3 Family Assistance Plan 4.35% 3 Hazard-Specific Plans (weather, pandemic etc.) 7.25% 5 Irregular Operations (IROPS) Plan 40.58% 28 Mutual Aid Plan 4.35% 3 My airport does not have any provisions for diversion planning 23.19% 16
Survey Responses 117Â Â Q7: What makes your flight diversion checklist easy to use? Answered: 25 Skipped: 46 Answer Choices Responses Digital plan (laptop/smartphone accessible) 24.00% 6 Available on a smartphone app 4.00% 1 Quick reference (1-2 pages) 72.00% 18 Separate stand-alone document 56.00% 14 Easy to find (e.g., posted on a bulletin board) 32.00% 8 Easy to access (e.g., tear out sheet in binder) 28.00% 7 Specific, clear and precise instructions 36.00% 9 Bullet point format 36.00% 9 Divides complicated tasks into simple ones 8.00% 2 Grouped by role/responsibility 44.00% 11 Grouped by task 20.00% 5 Tasks ordered sequentially or by escalating factors 28.00% 7 Verified to be current/up-to-date (e.g., includes time stamp) 28.00% 7 Other (please specify) 8.00% 2 Total Respondents 25 Q6: What elements does your airportâs plan, SOP, or flight diversion checklist include? Answered: 25 Skipped: 46 Answer Choices Responses Notification triggers (e.g., when to call upon mutual aid network partners) 80.00% 20 Notification procedures (e.g., how to contact mutual aid network partners) 92.00% 23 Communication procedures to maintain common situational awareness among mutual aid network partners during an event (e.g., email, text, virtual dashboard) 72.00% 18 Escalation triggers (e.g., defines when an incident becomes an emergency) 68.00% 17 Coordination procedures to access resources, staff and equipment from mutual aid network partners (e.g., sharing agreements in place) 72.00% 18 Special conditions procedures (e.g., after-hours staffing procedures, aircraft/passenger surge management, prolonged event considerations) 72.00% 18 Monitoring procedures (e.g., weather, flight status, and regional/national airspace status) 68.00% 17 Other (please specify) 8.00% 2 Total Respondents 25
118 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports Q8: With the above definition in mind, who do you consider to be your public safety and government agency mutual aid network partners? With which do you share/coordinate your diversion-related plans? With which do you collaboratively train (at least annually) With which do you train specifically for diverted flights? Please choose as many as applicable. Answered: 55 Skipped: 16 Mutual Aid Network Partner Share / Coordinate Diversion- Related Plans Regular Collaborative Training Diverted Flight Training Total Law Enforcement 87.27% 48 36.36% 20 41.82% 23 10.91% 6 55 ARFF 67.74% 21 54.84% 17 48.39% 15 32.26% 10 31 Fire Department 92.31% 48 28.85% 15 46.15% 24 3.85% 2 52 EMS 92.00% 46 28.00% 14 38.00% 19 4.00% 2 50 Local EM Agency/Office 87.23% 41 23.40% 11 31.91% 15 4.26% 2 47 Local Healthcare / Hospitals 89.74% 35 25.64% 10 28.21% 11 0.00% 0 39 FAA 86.11% 31 41.67% 15 16.67% 6 8.33% 3 36 FBI 84.85% 28 24.24% 8 27.27% 9 3.03% 1 33 CBP 82.61% 19 34.78% 8 30.43% 7 21.74% 5 23 CDC 88.89% 8 11.11% 1 0.00% 0 0.00% 0 9 NTSB 92.86% 13 7.14% 1 7.14% 1 0.00% 0 14 TSA 84.62% 33 35.90% 14 33.33% 13 15.38% 6 39 ANG, USAF, or other military joint use on airport 87.50% 14 31.25% 5 37.50% 6 18.75% 3 16 U.S. Marshals 75.00% 3 25.00% 1 0.00% 0 0.00% 0 4 Air Marshals 66.67% 4 16.67% 1 16.67% 1 0.00% 0 6 Total Respondents 55
Survey Responses 119Â Â Q9: Again, with the above definition in mind, which airline, airport and local organizations do you consider to be your airportâs mutual aid network partners? With which do you share/coordinate your diversion-related plans? With which do you collaboratively train (at least annually) With which do you train specifically for diverted flights? Please choose as many as applicable. Answered: 54 Skipped: 17 Mutual Aid Network Partner Share/ Coordinate Diversion- Related Plans Regular Collaborative Training Diverted Flight Training Total Airlines 77.50% 31 65.00% 26 40.00% 16 20.00% 8 40 FBOs/Fuelers 74.51% 38 56.86% 29 31.37% 16 15.69% 8 51 Hangar / Aircraft Owners 78.95% 15 26.32% 5 0.00% 0 0.00% 0 19 Concessionaires 80.95% 17 57.14% 12 23.81% 5 23.81% 5 21 Other Airport Tenants 76.19% 16 33.33% 7 19.05% 4 14.29% 3 21 Ground Transportation 78.95% 15 47.37% 9 15.79% 3 15.79% 3 19 Red Cross 88.46% 23 38.46% 10 34.62% 9 3.85% 1 26 Counselors 80.00% 4 40.00% 2 20.00% 1 0.00% 0 5 Local Stores 100.00% 2 0.00% 0 0.00% 0 0.00% 0 2 Local Restaurants 75.00% 3 25.00% 1 0.00% 0 0.00% 0 4 Local Hotels 78.57% 11 28.57% 4 7.14% 1 7.14% 1 14 Airport or Other Volunteer Group 85.71% 6 14.29% 1 0.00% 0 0.00% 0 7 Total Respondents 54 Q10: Who is your airportâs main point of contact to coordinate with your mutual aid network partners during incidents and emergencies when your capabilities have been exceeded? Answered: 58 Skipped: 13 Answer Choices Responses The airportâs director or general manager acting 1:1 with all mutual aid network partners 43.10% 25 The airportâs operations manager 50.00% 29 The airportâs emergency manager 5.17% 3 The local (city, county, or local multi-county regional) EM agency 17.24% 10 The state EM agency 1.72% 1 A federal agency 0.00% 0 Don't know 0.00% 0 Other (please specify) 13.79% 8 Total Respondents 58
120 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports Q11: In the past 12-18 months, how often has your airport asked your mutual aid network partners to assist with incident- or emergency-related flight diversions? Answered: 57 Skipped: 14 Answer Choices Responses 1-5 times 50.88% 29 5-10 times 5.26% 3 10-15 times 1.75% 1 15-20 times 1.75% 1 More than 20 times per year 3.51% 2 Unsure 7.02% 4 Other (please specify) 31.58% 18 Total Respondents 57 Q12: Does your airport implement any of these industry-recommended notification practices with your mutual aid network? Indicate all that you implement: Answered: 55 Skipped: 16 Answer Choices Responses Update and test your 24/7 mutual aid network partner contact list regularly (at least annually) 63.64% 35 Identify both primary and secondary contacts at all network partners with various communication methods identified for each (e.g., office phone number, cell phone number and email address) 50.91% 28 Establish communication protocols (e.g., email, text, dashboard, etc.) that all partners can access for sharing notifications and real-time, accurate and consistent updates throughout the event 32.73% 18 Use common definitions and acronyms following National Incident Management System (NIMS) and Incident Command Structure (ICS) during events, using common/plain language and avoiding unique codes/phrases whenever possible 58.18% 32 Test your airportâs notification system (technology) via âliveâ tests throughout the year 47.27% 26 Develop a backup plan for technology during power failures, cyber- attacks, and network overloads 30.91% 17 Unsure 5.45% 3 None of the above 14.55% 8 Total Respondents 55
Survey Responses 121Â Â Q13: Does your airport plan for any of these industry-recommended contingency practices that can help prevent flight diversion events from escalating? Answered: 55 Skipped: 16 Answer Choices Responses Specific aircraft-related practices (e.g., plans for wide body, international flights, non-station airline needs) 36.36% 20 Surge of passengers (Plans that delineate overflow areas) or aircraft (Plans that delineate hard stand areas, parking areas) 32.73% 18 After hours conditions (e.g., plans/agreements for on-call or late shift staffing) 45.45% 25 Additional impacts to airport facilities unrelated to the diversion, including landside impacts (e.g., plans for power outages, weather- related damages) and airside impacts (e.g., alternate plans for damaged runway) 41.82% 23 Compounded communication issues (e.g., plans for network overload or power outages) 16.36% 9 Extended delay situations (e.g., plans for preventing equipment overuse, plans) 34.55% 19 Long-term weather event 29.09% 16 National Airspace System conditions (e.g., natural disaster in one part of the country causing flight diversions) 16.36% 9 Unsure 1.82% 1 None of the above 27.27% 15 Total Respondents 55
122 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports Q14: Does your airport implement any of these industry-recommended coordination practices with your mutual aid network partners? Indicate all that you implement: Answered: 55 Skipped: 16 Answer Choices Responses Meet regularly with your mutual aid network partners via meetings, workshops or training sessions 54.55% 30 Ensure the airportâs diversion-related plans are coordinated and aligned with mutual aid partner plans (e.g., regional/municipal contingency plans, mutual aid operational plans, emergency response plans, etc.) 27.27% 15 Establish, update and share a centralized list of local equipment and resources for use in flight diversion events 36.36% 20 Establish and clarify funding sources for incident- and emergency- related costs associated with diversions (e.g., food and water for stranded passengers) 10.91% 6 Identify and establish alternative or multiple service or supply vendors 14.55% 8 Conduct an after-action review with mutual aid network partners, assigning personnel with follow-up responsibilities to ensure accountability 47.27% 26 Update diversion-related plans and training based upon findings from after-action review 27.27% 15 Disseminate updated diversion-related plans both internally at your airport and to mutual aid network partners 23.64% 13 Unsure 1.82% 1 None of the above 25.45% 14 Total Respondents 55 Q15: Does your airport implement any of these industry-recommended coordination practices with airlines? Indicate all that you implement: Answered: 55 Skipped: 16 Answer Choices Responses Understand each airlineâs priority airport list for flight diversions 27.27% 15 Understand each airlineâs aircraft towing/gate and deplaning requirements (e.g., wide body aircraft) and available equipment on site at your airport 43.64% 24 Understand typical daily staffing availability as well as whether they use any third-party staffing vendors and how they communicate with them 34.55% 19 Establish agreements to clearly define the assistance airlines can provide to flight diversions associated with non-station airlines at your airport 14.55% 8
Survey Responses 123Â Â and staffing they will provide in various incident- and emergency- situations Establish equipment sharing agreements with airlines (e.g., air stairs for deplaning, etc.) 21.82% 12 Unsure 1.82% 1 None of the above 40.00% 22 Total Respondents 55 Q16: Does your airport implement any of these industry-recommended coordination practices with the following agencies and airport tenants? Answered: 53 Skipped: 18 Answer Choices Responses FAA - Establish and regularly review capacity constraints policy 15.09% 8 TSA - Establish and regularly review security procedures for stranded passengers 37.74% 20 CBP - Establish and review deplaning plans for diverted international flights 35.85% 19 VARIOUS - Establish and regularly review after-hour staffing plans with TSA, CBP and concessions 16.98% 9 Unsure 13.21% 7 None of the above 37.74% 20 Total Respondents 53 Q17: Has your airport recently (past 12-24 months) received a diverted flight due to either an incident or emergency that exceeded your capacity and required the use of your mutual aid network partners (e.g., emergency responders, agencies, healthcare, community groups, Red Cross, etc.) to respond? Answered: 55 Skipped: 16 Answer Choices Responses Yes 10.91% 6 No 89.09% 49 Total Respondents 55 Establish agreements to clearly define who (airport or airline) manages passenger assistance / victimsâ assistance and what resources, supplies 25.45% 14
124 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports Q18: This diverted flight event involved the following circumstances. Please choose as many as applicable: Answered: 6 Skipped: 65 Answer Choices Responses Poor weather conditions 66.67% 4 Multiple aircraft diversions 33.33% 2 Minor mechanical aircraft issue (e.g., oil leak, warning light) 50.00% 3 Aircraft emergency (major mechanical failure, fire) 50.00% 3 Medical emergency (e.g., heart attack) 33.33% 2 Passenger disruption on flight (e.g., security issue) 0.00% 0 Passenger deplanement into the airport (e.g., flight cancellation, extended flight delay) 50.00% 3 Safety / security issue 0.00% 0 Victim assistance 0.00% 0 Family assistance 0.00% 0 International flight 0.00% 0 After airport normal business hours 33.33% 2 Other (please specify) 0.00% 0 Total Respondents 6 Q19: This diverted flight event involved the following type of aircraft: Answered: 6 Skipped: 65 Answer Choices Responses Large commercial aircraft 66.67% 4 Small commuter aircraft (single engine/multi-engine piston) 16.67% 1 Corporate / private jet (turboprop) 16.67% 1 Experimental aircraft 0.00% 0 Rotorcraft 0.00% 0 Military aircraft 16.67% 1 Other (please specify) 16.67% 1 Total Respondents 6
Survey Responses 125Â Â Q20: If you were to conduct an after-action report related to your recent diverted flight situation, what would you say worked well and did not work well, specifically related to coordinating with your mutual aid network partners (e.g., emergency responders, agencies, healthcare, community groups, Red Cross, etc.)? Please choose as many as applicable: Answered: 6 Skipped: 65 Went Well Did Not Go Well Total COMMUNICATION: Early notification (advanced warning) 83.33% 5 16.67% 1 6 COMMUNICATION: Contacting mutual aid network partners (correct contact information on file) 100.00% 5 0.00% 0 5 COMMUNICATION: Information-sharing among mutual aid network partners (specifics / needs) 100.00% 6 0.00% 0 6 COMMUNICATION: Crisis communication (if applicable) 100.00% 3 0.00% 0 3 COMMUNICATION: Social media used for emergency management 100.00% 4 0.00% 0 4 COMMUNICATION: Use of technology (e.g., dashboard) 66.67% 2 33.33% 1 3 PLANNING: Following a practical checklist or plan 100.00% 6 0.00% 0 6 PLANNING: Preparation (e.g., diversion-related training) 80.00% 4 20.00% 1 5 PLANNING: Understanding the airportâs capability and capacity (e.g., staffing, facilities, resources/supplies, and equipment available for the diverted flight) 100.00% 5 0.00% 0 5 INCIDENT MANAGEMENT: Understanding roles and responsibilities of each network partner (e.g., chain of command) 100.00% 6 0.00% 0 6 INCIDENT MANAGEMENT: Response time from mutual aid resources 100.00% 5 0.00% 0 5 OUTCOME: Adequate passenger care (e.g., facilities, equipment, resources) 100.00% 6 16.67% 1 6 OUTCOME: Adequate victimâs assistance from mutual aid network partners (if applicable) 100.00% 5 0.00% 0 5 Other (please specify) 1 Total Respondents 6
126 Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports Q21: Would you be open to sharing your good practices and lessons learned associated with diverted flights with our research team? Answered: 6 Skipped: 65 Answer Choices Responses Yes 66.67% 4 No 33.33% 2 If yes, please provide your name, airport and email address so one of our team members can contact you. 3 Total Respondents 6
