Managing a Flight Diversion with an Emergency Response at Small, Non-Hub, or General Aviation Airports (2023)

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79   The many benefits of collaborative planning have been studied over the past decade. Several concepts, such as airport collaborative decision-making, are being advocated through industry guidance as well. The support of collaborative concepts like these demonstrates the increased awareness and value of working together. As related to diverted flight response, when airports, mutual aid, and network partners work together, it results in the following: • Better overall mitigation of routine, incident-related, and emergency-related response efforts. This can be demonstrated through the following: – Improved safety and security, as mutual aid partner agreements enable airports to access the most capable and experienced life safety personnel and specialized equipment during a diversion event, reducing risk for an airport. – Improved passenger experience, as airports and airlines can clarify roles and responsibili- ties related to passenger and family assistance and work together to fill in any gaps in service before they become problematic. – Enhanced collective reputation, as passengers often view their experience, whether at an airport or on an airplane, as one aviation experience. Therefore, when their experience with one mutual aid or network partner is positive, the rest of the industry partners get credit for that experience. – Improved regional connections and trust. • Improved relationships among airport, mutual aid, and network partners, as follows: – When airports and other outside organizations and agencies work together, trust is built and respect is developed, potentially leading to new ways to cooperate. – A broader regional approach may expand to form a national network, as follows: ◾ As mutual aid and network partners work together and discover ways to improve per- formance, this typically results in involving an expanded list of partners in the planning process. ◾ Collaborative regions are forming around larger hub airports so that the various partners can collectively plan for and pool more resources in a region as well as incorporate more airlines operating at a variety of airports in a region. • Economic sustainability via partnerships to mitigate diversions, which can support the local and regional economy (e.g., local stores and restaurants) and airport business partners (e.g., ground transportation). • Cost reduction, as airports and their partners can avoid duplicate equipment, supplies, or even personnel. Training costs can also be spread among partners. C H A P T E R 7 Benefits of Collaborative Planning