National Academies Press: OpenBook

Identifying and Evaluating Airport Workforce Requirements (2016)

Chapter: Appendix D: Airport Training and Education Program Information

« Previous: Appendix C: Location Quotients (LQs) for Mission Critical Occupations,by State
Page 156
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 156
Page 157
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 157
Page 158
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 158
Page 159
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 159
Page 160
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 160
Page 161
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 161
Page 162
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 162
Page 163
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 163
Page 164
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 164
Page 165
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 165
Page 166
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 166
Page 167
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 167
Page 168
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 168
Page 169
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 169
Page 170
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 170
Page 171
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 171
Page 172
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 172
Page 173
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 173
Page 174
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 174
Page 175
Suggested Citation:"Appendix D: Airport Training and Education Program Information." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 175

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 153 Appendix D: Airport Training and Education Program Information Accredited Airport Executive Program AAAE Certificate/Credential The AAAE Accredited Airport Executive (A.A.E.) Program is a self-study program to develop executive-level airport professionals by granting the A.A.E. designation to those who have demonstrated the ability to handle the responsibilities of airport management. This program requires affiliate membership in AAAE and experience working in a public airport. Program courses cover finance and administration; construction and environmental planning; airport operations, security and maintenance; and communications and community relations. Candidates are not required to take the courses, and may complete the course requirements at their own pace. Airport Focus: 100% focus on airports Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 1 1 1 1 1 0 0 1 Capacity Annual Enrollment: 105 Participating airports: 8 Degrees/Certs per year: 32 Growth Rate: N/A (stable) Max 1 year growth: 50-100% Max 5 year growth: 50-100% Quality Accreditation: None Completion rate: 67% Evaluation sources: Feedback from candidates, input from industry professionals, two Board evaluations per year Exposure to industry experts: Frequent interaction with esteemed aviation executives, instructors have extensive aviation backgrounds, seasoned industry professionals as guests and peers Min Quals (faculty): Varies by course; Board member (season airport executive), other course requires instructor to be current aviation professor with airport experience and relevant certifications Faculty w/airport experience: 100% Hands on experiences: N/A Best practices: Instructor for primary course must have background in adult learning and be an industry expert, use of various media techniques, 89% exam pass rate with course (vs. 42% pass rate without course), some employers require or prefer A.A.E. designation, and monetary and other incentives offered for earning A.A.E. Talent Pipeline and Selection Min Quals (students): Active Affiliate membership in AAAE, 4-year college degree (or 8 years public airport management experience), 21+ years old, and 1 consecutive year of public airport management experience Acceptance rate: 96% Enrollment rate: 96% General barriers: Cost, employer support, lack of airport experience, time to complete the certification Occupations specific barriers: Few to no participants in technical, law, marketing/PR, or admin positions Cost/ROI Avg cost per course: Two courses, $1895 and $295 Avg cost per diploma/cert: Varies by course; $580 without courses ROI Indicators: 33.5% of those with accreditation are CEOs/Directors

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 154 Certified Member Program AAAE Certificate/Credential The Certified Member (C.M.) Program is a self-study program similar to the Accredited Airport Executive Program for employees who have under three years of airport experience or do not wish to pursue full accreditation with AAAE. Course material covers finance and administration; construction and environmental planning; airport operations, security and maintenance; and communications and community relations. Though the course is available, students are not required to take it. Candidates may study for and complete the multiple-choice exam at their own pace. Airport Focus: 100% focus on airports Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 1 1 1 1 1 0 0 1 Capacity Annual Enrollment: 400 Participating airports: 8 Degrees/Certs per year: 161 Growth Rate: 30% (5 years) Max 1 year growth: 25-100% Max 5 year growth: 25-100% Quality Accreditation: None Completion rate: 20% Evaluation sources: Feedback from candidates, feedback from industry experts, Board evaluation, and comparisons to other similar programs/exams Exposure to industry experts: Instructor is industry expert and experienced airport professionals as guests and as peers in the course Min Quals (faculty): Current professor and industry expert with has airport management experience Faculty w/airport experience: 100% Hands on experiences: None Best practices: Expertise of instructor in aviation and adult learning, instructor is author of study materials and exam, 89% exam pass rate with course (vs. 42% pass rate without course), and some employers require or prefer C.M. certification/designation Talent Pipeline and Selection Min Quals (students): Membership in AAAE at Academic graduate level or above Acceptance rate: 96% Enrollment rate: 96% General barriers: Cost, time, portraying the certification as useful in the industry, employer support Occupations specific barriers: Employees in technical or trade occupations, police/fire/security officials, and entry-level workers don’t see a need, perception that certification is for executive-level airport professional Cost Avg cost per course: $1895 Avg cost per diploma/cert: Varies depending on course; $535 without course

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 155 Airport Safety and Operations Specialists (ASOS) School AAAE Certificate/Credential ASOS is an instructor-led training for Airport/Airfield Operations and Maintenance Departments personnel, taught by airport industry professionals. The Basic ASOS School is designed for individuals new to airport operations, while the Advanced ASOS School is designed for individuals who have attended Basic ASOS School or have at least three years of airport operations experience. Courses are typically 3 days long and cover 8 topics, including 14 CFR Part 139 Requirements, Records, and ARFF among others. Airport Focus: 100% focus on airports Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 0 0 0 0 0 0 0 2 Capacity Annual Enrollment: 390 Participating airports: 33 Degrees/Certs per year: 390 Growth Rate: 30% Max 1 year growth: 100% Max 5 year growth: 100% Quality Accreditation: N/A Completion rate: 100% Evaluation sources: Participant surveys Exposure to industry experts: 100%. 1) Jeff Price, Aviation Professor, Author; 2) Dr. Daniel Prather, Aviation Professor, Author Min Quals (faculty): Must have ten or more years of experience in the subject matter; Must possess prior public speaking and presentation experience. Faculty w/airport experience: 95% Hands on experiences: An Airport tour is part of most courses Best practices: Changing and updating content in unison with industry changes; candidates work on case studies of real world problems. Talent Pipeline and Selection Min Quals (students): N/A Acceptance rate: 100% Enrollment rate: 100% General barriers: Program awareness Occupations specific barriers: None Cost/ROI Avg cost per course: $495 Avg cost per diploma/cert: $495 ROI Indicators: Courses and certifications have been prerequisites for some companies, and candidates possessing our accreditations have expressed an increase in employment marketability.

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 156 Onsite Training AAAE Certificate/Credential AAAE offers onsite training programs at customer airports covering all aspects of airport management, operations, and administration. The programs are customized to fit each airport's needs and are taught by experienced aviation management professionals, including airport directors and aviation consultants. Airport Focus: 100% focus on airports Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 0 0 5 1 0 0 1 7 Capacity Annual Enrollment: 1200 Participating airports: 33 Degrees/Certs per year: 1020 Growth Rate: 30% Max 1 year growth: 100% Max 5 year growth: 100% Quality Accreditation: N/A Completion rate: 100% Evaluation sources: Participant surveys Exposure to industry experts: 100%. 1) Jeff Price, Aviation Professor, Author; 2) Capt. LaPonda Fitchpatrick (Ret.), Former captain of Los Angeles Airport Police Department; 3) Dr. Daniel Prather, Aviation Professor, Author Min Quals (faculty): Must have ten or more years of experience in the subject matter; Must possess prior public speaking and presentation experience. Faculty w/airport experience: 95% Hands on experiences: An Airport tour is part of most courses Best practices: Changing and updating content in unison with industry changes; candidates work on case studies of real world problems. Talent Pipeline and Selection Min Quals (students): N/A Acceptance rate: 100% Enrollment rate: 100% General barriers: Program awareness Occupations specific barriers: None Cost/ROI Avg cost per course: $495 Avg cost per diploma/cert: $495 ROI Indicators: Courses and certifications have been prerequisites for some companies, and candidates possessing our accreditations have expressed an increase in employment marketability.

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 157 Airport Certified Employee (ACE) AAAE Certificate/Credential The ACE program offers specialized training for full-time employees (including: public-use, military personnel, and others involved in the industry) that provides certification in five disciplines: Airfield Operations, Airfield Lighting Maintenance, Airport Security, Airport Communications, and Airport Trusted Agent. This program can also provide college credits toward an Associates or Bachelor’s degree offered by the University of Phoenix. Airport Focus: 100% focus on airports Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 0 0 0 1 0 0 1 2 Capacity Annual Enrollment: 1200 Participating airports: 33 Degrees/Certs per year: 1020 Growth Rate: 30% Max 1 year growth: 100% Max 5 year growth: 100% Quality Accreditation: N/A Completion rate: 85% Evaluation sources: Participant surveys and pass/fail rates Exposure to industry experts: 100%. 1) Jeff Price, Aviation Professor, Author; 2) Capt. LaPonda Fitchpatrick (Ret.), Former captain of Los Angeles Airport Police Department; 3) Dr. Daniel Prather, Aviation Professor, Author Min Quals (faculty): Must have ten or more years of experience in the subject matter; Must possess prior public speaking and presentation experience. Faculty w/airport experience: 95% Hands on experiences: An Airport tour is part of most courses Best practices: Changing and updating content in unison with industry changes; candidates work on case studies of real world problems. Talent Pipeline and Selection Min Quals (students): N/A Acceptance rate: 100% Enrollment rate: 100% General barriers: Program awareness Occupations specific barriers: None Cost/ROI Avg cost per course: $490 Avg cost per diploma/cert: $490 ROI Indicators: Our courses and certifications have been prerequisites for some companies, and candidates possessing our accreditations have expressed an increase in employment marketability.

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 158 Interactive Employee Training (IET) AAAE N/A IET is a computer-based series of COTS training programs designed to provide onsite training to airport staff. It is available 24/7 and can be customized or enhanced with custom-created digital video from the specific airport where the program will be installed. The scenario-based training content tests application as well as knowledge and works on multiple platforms (e.g., mobile). The programs also contain a Training Data System, which writes scoring back to a central server. Airport Focus: 95% focus on airports Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 0 0 13 0 0 0 0 12 Capacity Annual Enrollment: 197,436 users Participating airports: 109 Degrees/Certs per year: N/A Growth Rate: 12,000 users Max 1 year growth: Infinite Max 5 year growth: Infinite Quality Accreditation: No Completion rate: N/A Evaluation sources: IET User’s Group Forum, User surveys, Student response data analysis, course pass percentages Exposure to industry experts: N/A Min Quals (faculty): N/A Faculty w/airport experience: N/A Hands on experiences: N/A Best practices: AAAE regulatory team works closely with government agencies on new and changing policies and keeps the IET content team abreast of any changes that may affect training content. This allows for quick and proactive deployment of updated content. Talent Pipeline and Selection Min Quals (students): N/A Acceptance rate: N/A Enrollment rate: N/A General barriers: N/A Occupations specific barriers: N/A Cost Avg cost per course: N/A Avg cost per diploma/cert: N/A

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 159 ANTN Digicast AAAE Certificate The ANTN Digicast is a collection of web-accessible digital videos covering current events, regulations, technologies, and management and operation strategies relevant to the airport industry. Materials cover multiple aspects of airport training, including: Part 139 elements, security topics, airfield safety and maintenance, customer service, etc. Airport Focus: 100% focus on airports Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 0 1 48 0 0 0 1 85 Capacity Annual Enrollment: 16,000 Participating airports: 216 Degrees/Certs per year: 279 Growth Rate: 20 new airports in 2016 Max 1 year growth: 100% Max 5 year growth: 100% Quality Accreditation: No Completion rate: N/A Evaluation sources: All videos are produced directly from FAA regulations and industry experts. Exposure to industry experts: Videos of conferences with industry experts are available to Digicast subscribers. Min Quals (faculty): Faculty have been producing training videos for airports for over 20 years. Faculty w/airport experience: 3 Hands on experiences: N/A Best practices: Videos provide accurate content and the ability for subscribers to view videos on mobile devices, for flexible training. Talent Pipeline and Selection Min Quals (students): N/A Acceptance rate: N/A Enrollment rate: 4,000 General barriers: Training cost, due to limit airport training budgets. Occupations specific barriers: Limited content for jobs in the administrative field. Cost/ROI Avg cost per course: N/A Avg cost per diploma/cert: N/A ROI Indicators: AAAE alumni can receive CEU credits for watching videos and taking tests.

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 160 Airport Executive Leadership Program ACI Certificate/Credential This programme focuses on further developing the leadership and strategic management skills of airport industry leaders. It provides participants with advice on strategies to effectively handle leadership responsibilities; provides global, regional and cultural perspectives on airport management; and discusses new professional opportunities. Participants will also be able to access a global forum to network with peers and other future leaders. Successful participants are awarded an ACI/JMSB-Concordia University Diploma; others will receive a certificate of attendance. This course can also be taken as an Airport Management Professional Accreditation Programme (AMPAP) elective course. Airport Focus: 30% focus on airport leadership, 70% focus on general leadership Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 0 0 0 0 0 0 0 0 Capacity Annual Enrollment: 24 Participating airports: 14 Degrees/Certs per year: 24 Growth Rate: 10% Max 1 year growth: 10% Max 5 year growth: 50-100% Quality Accreditation: Concordia University John Molson School of Business Completion rate: 99% Evaluation sources: Course exercises, individual and group assignments, course survey and faculty feedback Exposure to industry experts: 100% Min Quals (faculty): Business school PhD’s, airport CEOs Faculty w/airport experience: 40% Hands on experiences: 3 assignments (2 in a multicultural group and 1 individual) related to innovation for airports, change management assignment for their airport and a paper on the outlook for aviation to 2040 Best practices: Training needs assessments evaluated by World Governing Board made up of 28 airport CEO’s, and continual updates based on changes in the airport industry Talent Pipeline and Selection Min Quals (students): Must be sponsored by CEO, and hold a Director or above position within the airport; Must have previous airport management experience Acceptance rate: 90% Enrollment rate: 100% General barriers: Cost and location of course Occupations specific barriers: None Cost Avg cost per course: $6,200 Avg cost per diploma/cert: $6,200

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 161 Airport Operations Diploma Program ACI Certificate/Credential The Airport Operations Diploma Programme is designed to expose participants to all the facets of activities associated with an airport from airside operations and landside to terminal operations, and equip them with key knowledge and tools necessary to proactively address the essential operational and business needs of 21st century airports. Completion results in the ACI Airport Operations Diploma. Airport Focus: 100% focus on airports Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 0 0 0 0 0 0 0 1 Capacity Annual Enrollment: 107 Participating airports: 100+ Degrees/Certs per year: 108 Growth Rate: 59% Max 1 year growth: Unlimited Max 5 year growth: Unlimited Quality Accreditation: ACI Completion rate: 95% Evaluation sources: Student evaluations Exposure to industry experts: Only through completing the course Min Quals (faculty): Recognized experts in their field Faculty w/airport experience: 100% Hands on experiences: None Best practices: Online course Talent Pipeline and Selection Min Quals (students): None Acceptance rate: 100% Enrollment rate: 100% General barriers: Knowledge and awareness of the program in the industry (new program) Occupations specific barriers: None Cost Avg cost per course: $1,795 Avg cost per diploma/cert: $1,795

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 162 Online Learning Centre ACI Certificate/Credential The Online Learning Centre (OLC) was established by Airports Council International to provide online training services to the global airport industry. ACI specializes in providing a broad range of industry standard online training courses designed to help airports deliver high quality training through a fully managed e-learning solution quickly, easily and cost effectively. Both certificate and non-certificate courses are available. Airport Focus: 100% focus on airports Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 0 1 0 1 1 0 0 6 Capacity Annual Enrollment: 1017 Participating airports: 250 Degrees/Certs per year: 1017 Growth Rate: 20% Max 1 year growth: Unlimited Max 5 year growth: Unlimited Quality Accreditation: ACI Completion rate: 90%+ Evaluation sources: User ratings Exposure to industry experts: All instructors and authors are experts in their given field Min Quals (faculty): None Faculty w/airport experience: 50% Hands on experiences: None Best practices: Business Process Automation via online training and e-Learning Talent Pipeline and Selection Min Quals (students): None Acceptance rate: 100% Enrollment rate: 100% General barriers: Industry knowledge and awareness of the availability of these services Occupations specific barriers: None Cost Avg cost per course: $50-$95 Avg cost per diploma/cert: $1,795 for Diploma Program; $295-$695 for Certificate Programs

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 163 ACI Professional Certificate Courses ACI Certificate/Credential ACI Professional Certificate Courses are available in six major categories: safety, security, facilitation, economics, environment, and management and technical. They consist of a full range of professional classroom courses covering a multitude of airport-related topics, and are designed to enhance the competencies of airport personnel from entry through to management levels. They can be taken in both classroom and e-learning formats. Airport Focus: 100% focus on airports Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 0 9 3 7 3 0 0 23 Capacity Annual Enrollment: 5,716 Participating airports: 700+ worldwide Degrees/Certs per year: 5,710 Growth Rate: 18% Max 1 year growth: 20% Max 5 year growth: 100% Quality Accreditation: Recognized by ICAO Completion rate: 95%+ Evaluation sources: Course exercises, study checks, formal exams, post course surveys Exposure to industry experts: Course faculty & guest lectures Min Quals (faculty): varies, hands on experience for technical subjects, PhD for leadership programs Faculty w/airport experience: 85% Hands on experiences: Exercises include conducting an airside safety review or developing a strategic plan and master plan Best practices: Multiple yearly training needs assessments, focus groups with faculty and member airports, and input from ACI's regional offices and 6 expert committees Talent Pipeline and Selection Min Quals (students): None Acceptance rate: 95% Enrollment rate: 100% General barriers: Cost of travel, cost of the course Occupations specific barriers: Courses that are not regulatory in nature require a greater effort to fill. Cost Avg cost per course: $50 - $950 Avg cost per diploma/cert: $1,795 -$6,200

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 164 Global ACI-ICAO Airport Management Professional Accreditation Programme Aviation Strategies International Certificate/Credential This program provides global professional accreditation for airport personnel. Completion results in an International Airport Professional accreditation. Airport Focus: 90% focus on airports; 10% focus on broader aviation expertise Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 0 1 1 1 1 0 0 1 Capacity Annual Enrollment: 183 Participating airports: 197 Degrees/Certs per year: 115 Growth Rate: 13% Max 1 year growth: 45% Max 5 year growth: 50% Quality Accreditation: ICAO, ACI Completion rate: 99% Evaluation sources: Mastery evaluations in the form of individual and group assignments, ability to apply understanding, and situation and knowledge-based multiple- choice exams Exposure to industry experts: 100% of instructors are seasoned airports or aviation experts in their subject matter; graduates are invited back to teach; video clips from ACI and ICAO chiefs in online courses Min Quals (faculty): Undergraduate or graduate degree plus 5 years of directly related subject matter experience and teaching experience, references Faculty w/airport experience: 100% aviation management experience (includes airport and airport enterprises, civil aviation authorities, aviation enterprises, ICAO, and ACI) Hands on experiences: After graduating, IAP Community of Practice “airport labs” are introduced for direct participation and knowledge-sharing in specific areas of expertise (optional) Best practices: Truly international in reach across borders and cultural background, blended learning (mix of face-to-face and online deliveries), community of practice, focus on practical vs. theoretical best practices Talent Pipeline and Selection Min Quals (students): Employed in management position within airport, civil aviation authority, ICAO and ACI management staff, or ACI World Business Partner Acceptance rate: 97% Enrollment rate: 100% General barriers: English language comprehension, participants from LDC’s cannot finance tuition, limited fellowship opportunities Occupations specific barriers: N/A Cost/ROI Avg cost per course: $2,610 for mandatory course; $1,680-$6,000 for elective courses Avg cost per diploma/cert: $15,000 ROI Indicators: Graduates are promoted or earmarked for succession planning; increasing number of airport advertise “IAP preferred” for job openings”

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 165 SSi, Inc. (Safety & Security Instruction) SIDA / Authorized Signatory Training / General Aviation Security Awareness / Sterile Area Access Training / and others Certificate/Credential SSi is become the leading provider of safety and security training, and regulatory compliance consulting services to the aviation industry. SSi’s iLS™ training system delivers cost-effective courses which are developed for quick updates when things change. In addition, SSi has developed one of the most extensive interactive courseware catalogs available to the aviation industry with more than 50 courses ranging from AARF, airport security, airport driver, fueling, safety and communications and general aviation. SSI also provides regulatory compliance consulting to assist airports write programs and manuals for TSA & FAA approval. SSi Instructor-led classroom workshops are widely offered and attended by professionals across the world. Airport Focus: 95% focus on airports, 5% focus on broader aviation expertise Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 1 0 70 0 11 0 0 60 Capacity Annual Enrollment: 250,000+ Participating airports: 35 Degrees/Certs per year: 175+ Growth Rate: 20% Max 1 year growth: 50% Max 5 year growth: 50%+ Quality Accreditation: None Completion rate: N/A Evaluation sources: Nearly 10 years of customer feedback, service support calls are infrequent Exposure to industry experts: 50% Min Quals (faculty): 2-10 years of experience in aviation; College degree Faculty w/airport experience: 20% Hands on experiences: Dependent on individual practices of airport operators Best practices: Ability to dissect skills and knowledge necessary for job related duties allows clients to focus on maintaining, monitoring and managing safe operations, recurrent/remedial computer-based training is always available to use Talent Pipeline and Selection Min Quals (students): Must have business need to access programs based upon job role; Must successfully complete airport enrollment and hiring background investigations Acceptance rate: 100% Enrollment rate: Unknown General barriers: More and more applicants cannot pass criminal history background check or security threat assessment, which impacts resources for the airport and tenant stakeholders Occupations specific barriers: N/A Cost/ROI Avg cost per course: $395 for workshop; $10+ per person/course for computer-based training Avg cost per diploma/cert: $395 for workshop; $10+ per person/course for computer-based training ROI Indicators: Varies by airport

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 166 Airport University Port Jobs Certificate/Credential This program, operated by Port Jobs, is a partnership with Highline College and South Seattle College to offer credit-bearing courses onsite at Sea-Tac Airport that allow airport workers and job seekers to work toward certificates and degrees at those community colleges. Courses focus on four key skill areas desired by airport employers, and build transferrable skills for career advancement within airports and beyond: Business Technology/Computer Skills, Customer Service, Workplace Safety and Security, and Leadership and Supervision. Students are a mix of job seekers and airport workers (the majority of whom are front-line workers such as customer service agents, baristas or wheelchair agents). Students are able to earn college certificates by taking classes at the airport. These include a Business Technology Certificate, Customer Service Certificate, Intro to Homeland Security certificate, and Workplace Safety certificate. Airport Focus: 100% focus on airports Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 0 0 5 0 0 0 0 0 Capacity Annual Enrollment: 183 Participating airports: N/A Degrees/Certs per year: 8 Growth Rate: N/A (currently at capacity) Max 1 year growth: 25% Max 5 year growth: 25% Quality Accreditation: Northwest Commission on Colleges and Universities Completion rate: 79% Evaluation sources: Student progress and continuation to area colleges to continue education and career advancement are tracked Exposure to industry experts: Varies by course Min Quals (faculty): Community college faculty Faculty w/airport experience: Varies by course Hands on experiences: Varies by course Best practices: Classes can be taken between shift, career and education navigator helps students and workers plan next steps for education and career advancement, scholarships are provided to support those who want to continue their college education at area colleges with funding from Alaska Airlines Talent Pipeline and Selection Min Quals (students): Airport worker and/or actively seeking airport employment, CASAS reading assessment, and typing test (varies by course) Acceptance rate: N/A Enrollment rate: N/A General barriers: Work schedules are a challenge for recruiting and retaining students. Occupations specific barriers: None. Cost Avg cost per course: $102 per credit; Free for airport workers and job seekers below self-sufficiency standard Avg cost per diploma/cert: Varies by credits per certificate; Free for airport workers and job seekers below self-sufficiency standard U.C. Berkeley Airport Systems Aviation System Consulting, Academic/Educational

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 167 Planning and Design Short Course LLC The Airport Systems Planning and Design Short Course is a four-day short course covering airport systems planning, airport master planning, airfield layout planning and design, and more. It is typically attended by airport employees, government employees, and employees of private consulting firms. Airport Focus: 100% focus on airports Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 0 0 0 0 1 0 0 0 Capacity Annual Enrollment: 30 Participating airports: 0 Degrees/Certs per year: N/A Growth Rate: N/A (stable enrollment rate) Max 1 year growth: 20% Max 5 year growth: 140% Quality Accreditation: None Completion rate: 100% Evaluation sources: Each attendee completes a course evaluation form at the end of the course that rates the course overall as well as each individual lecture Exposure to industry experts: 100% Min Quals (faculty): No formal minimum qualifications; All are recognized industry experts Faculty w/airport experience: 15% (most instructors are senior staff at consulting firms that work primarily for airport authorities) Hands on experiences: None Best practices: Recognized industry experts cover the lecture for each topic, rather than a small number of instructors each covering multiple topics Talent Pipeline and Selection Min Quals (students): None Acceptance rate: 100% Enrollment rate: 100% General barriers: None Occupations specific barriers: N/A Cost Avg cost per course: $2,000 early bird rate; $2,300 during last month before course Avg cost per diploma/cert: N/A

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 168 Center for Aviation Studies The Ohio State University Academic/Educational The Center for Aviation Studies integrates engineering, business, and behavioral philosophies into a multidisciplinary approach to the many components of the aviation industry, supporting world class flight education programs, academic degree programs, research initiatives, and outreach activities on local, regional, national, and international levels. Airport Focus: 20% focus on airports Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 0 1 0 1 1 0 0 2 Capacity Annual Enrollment: 11 Participating airports: N/A Degrees/Certs per year: 44 Growth Rate: Varies by program Max 1 year growth: 25% Max 5 year growth: 250-300 total students Quality Accreditation: University accredited by Higher Learning Commission, program currently undergoing review with Aviation Accreditation Board Completion rate: 80% Evaluation sources: Student attainment of set outcomes is assessed in each course; outcomes are further evaluated by Aviation Advisor Board Exposure to industry experts: Guest lectures Min Quals (faculty): Must hold advanced degree or technical certification; Waiver through Office of Academic Affairs required for technical certification holders Faculty w/airport experience: 20% Hands on experiences: On-campus airport and field trips to Port Columbus Regional Airport Best practices: OSU owns its own airport, allowing students to gain experience in the classroom and through employment Talent Pipeline and Selection Min Quals (students): Varies by program Acceptance rate: N/A Enrollment rate: 100% General barriers: None Occupations specific barriers: None Cost/ROI Avg cost per course: $5,000 per year for full-time (12 credits) in-state tuition; $14,000 per year for full-time out-of-state tuition Avg cost per diploma/cert: $40,000 ROI Indicators: Avg. starting salary of graduates over past year is $36,000

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 169 Aviation Operations: Airport Operations Diploma Program British Columbia Institute of Technology Academic/Educational This 16-month diploma program in Airport Operations, supported and approved by the aviation industry, provides students with a comprehensive, interdisciplinary program of study. This is the only program of its type in Western Canada. To maintain a current, high-caliber standard, the program has an industry Advisory Committee made up of airport and airline managers, airport field staff from Canada's local regional and national airports, and Transport Canada representatives. Airport Focus: 90% focus on airports Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 0 2 3 4 4 0 0 0 Capacity Annual Enrollment: 24 Participating airports: 0 Degrees/Certs per year: 20 Growth Rate: N/A Max 1 year growth: 200% Max 5 year growth: 200% Quality Accreditation: BC Education Act Completion rate: 80%-90% Evaluation sources: Student evaluation administered by BCIT Institute Research and Planning group, term debrief conducted by Chief Instructor each term, and independent survey organization measures quality of effectiveness of the program (e.g., DASCO) Exposure to industry experts: Airport Managers participate in capstone presentation, guest lecturers, and 12 industry events during program Min Quals (faculty): Provincial Instructor Diploma OR over 10 years of experience in adult education environment (industry or post- secondary), Subject matter expert; Bachelor’s degree or advanced degree Faculty w/airport experience: 100% Hands on experiences: Practicums to expose students to industry workplace environment and field trips to airports, airlines, MROs and other industry stakeholders Best practices: Theory to Practice integrated into all courses, commitment by industry to host students during practicums, capstone projects allow students to demonstrate integrated knowledge and skills of program Talent Pipeline and Selection Min Quals (students): English 12 (50%) or Communications 12 (67%) OR 3 credits of post- secondary English, Humanities, or Social Sciences (50%); Math 11, Principles of Math 11, Applications of Math 11, Apprenticeship or Workplace Math 11, Foundations Math 11, or Pre-Calculus 11 Acceptance rate: 25% Enrollment rate: 100% General barriers: Demand is greater than capacity Occupations specific barriers: None Cost/ROI Avg cost per course: $300 Avg cost per diploma/cert: $15,000 ROI Indicators: Hourly and salary rates for first job range from $16-$30/hour or $37,000-$70,000; 60% placement rate after 90 days; approx. 90% place rate after 180 days

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 170 Airport Program Kansas State University Academic/Educational This Bachelor’s degree program prepares students for rewarding careers in airport management. Coursework includes a study of airport environmental regulations, airport law, aviation/airport funding structures, an airport planning overview, airport management and airport field (lab) experience. Students also have an opportunity to graduate with the Certified Manager designation from the American Association of Airport Executives. Airport Focus: 25% focus on airports Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 3 5 1 2 2 0 0 2 Capacity Annual Enrollment: Unknown (27 total enrolled) Participating airports: N/A Degrees/Certs per year: Unknown Growth Rate: N/A Max 1 year growth: 75% Max 5 year growth: 150% Quality Accreditation: None Completion rate: Unknown Evaluation sources: N/A Exposure to industry experts: Labs with subject matter experts Min Quals (faculty): Master’s degree and at least 5 years of airport experience Faculty w/airport experience: 100% Hands on experiences: Labs on active airfields Best practices: Program is housed on active airfield with aircraft representing civilian and military operations and FAA tower, strong business/finance foundation in first 2 years, 10 airport-specific courses out of 40 total courses Talent Pipeline and Selection Min Quals (students): Two of the following – 21 ACT, 2.5 high school GPA, top ½ of high school class Acceptance rate: Unknown Enrollment rate: Unknown General barriers: Making potential candidate student tours “pop” with ability to take tours around the airfield to see what labs look like, challenge if lab not in session Occupations specific barriers: Students think finance and budgeting means many math courses Cost Avg cost per course: $342 Avg cost per diploma/cert: $35,000

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 171 Masters of Aviation University of North Dakota Academic/Educational The Airport Management curriculum is offered to those students seeking employment in administrative positions with companies in and related to the groundside activities of the aviation industry. All aspects of general aviation, air carrier and the total aviation industry will be studied in-depth with sufficient flexibility in courses to allow the student to concentrate in a particular area of the industry such as general aviation operations, airline management, airport administration, or corporate aviation management. Airport Focus: 10% focus on airports, 90% focus on broader aviation expertise Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 0 1 0 0 1 0 0 1 Capacity Annual Enrollment: 20 Participating airports: N/A Degrees/Certs per year: 8 Growth Rate: Varies Max 1 year growth: N/A Max 5 year growth: 20% Quality Accreditation: None Completion rate: 90% Evaluation sources: Assessment plan for program and direct and indirect measurements of current students, graduates, and employers Exposure to industry experts: Guest speakers Min Quals (faculty): Aviation industry experience and/or private pilot license, GRE and 3.0 undergrad GPA Faculty w/airport experience: 1 faculty member Hands on experiences: Internships Best practices: Online courses taught live with bona fide faculty in residence at UND Talent Pipeline and Selection Min Quals (students): Private pilot and/or industry experience, GRE, 3.0 undergrad GPA Acceptance rate: 90% Enrollment rate: 90% General barriers: Lack of advertising and marking budget Occupations specific barriers: None Cost Avg cost per course: $900 per credit in-state; $2200 per credit out-of-state Avg cost per diploma/cert: $15,000-$45,000

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements April 2016 172 MSc in Airport Planning and Management Cranfield University Centre for Air Transport Management Academic/Educational The MSc in Airport Planning and Management was created to meet a demand clearly stated by employers for graduates skilled and qualified in airport business development, planning, design, operations and environmental management. Airport Focus: 67% focus on airports, 33% focus on broader aviation expertise Course Coverage of Mission Critical Occupations IT Finance Security Development Planning Engineer Electrician Airport Ops 1 3 1 3 5 1 0 1 Capacity Annual Enrollment: 23 Participating airports: N/A Degrees/Certs per year: 23 Growth Rate: 5% Max 1 year growth: N/A Max 5 year growth: N/A Quality Accreditation: UK Chartered Institute of Logistics and Transport Completion rate: 99% Evaluation sources: Internal feedback methods, UK Higher Education Postgraduate Taught Experience Survey (PTES), two external examiners, Industry Advisory Board Exposure to industry experts: 30% sessions delivered by guest lecturers, group project presented to 35 industry experts and employers Min Quals (faculty): Bachelor of Science, 2:1; IELTS of 7 or above Faculty w/airport experience: 40% Hands on experiences: Group project in which students develop business and master plan for an airport within an intensive two-week period Best practices: Modifications implemented every year to align program with industry dynamics, use of tablets to implement innovative learning techniques (e.g., blended learning) Talent Pipeline and Selection Min Quals (students): Bachelor of Science Acceptance rate: 35% Enrollment rate: General barriers: None Occupations specific barriers: None Cost/ROI Avg cost per course: £45 ($60) per credit Avg cost per diploma/cert: £9,000 ($12,015) ROI Indicators: 50% job placement rate prior to program completion; 95% job placement rate within 3 months of completion; £30,000 ($39,330) avg. salary within first year of completion; £40,000 ($52,440) within two years of completion

Next: Appendix E: Education Pipeline Information for MCOs Without Airport-Specific T&E Programs »
Identifying and Evaluating Airport Workforce Requirements Get This Book
×
 Identifying and Evaluating Airport Workforce Requirements
MyNAP members save 10% online.
Login or Register to save!
Download Free PDF

TRB's Airport Cooperative Research Program (ACRP) Web-Only Document 28: Identifying and Evaluating Airport Workforce Requirements gathers information that will help identify and evaluate the current and future airport job requirements and associated workforce capacity needs; assess the potential of current airport education, training, and resources to address workforce gaps; and provide a practical guidebook that presents effective workforce planning and development strategies. The Web-Only document summarizes the information gathered in the first phase of the project.

READ FREE ONLINE

  1. ×

    Welcome to OpenBook!

    You're looking at OpenBook, NAP.edu's online reading room since 1999. Based on feedback from you, our users, we've made some improvements that make it easier than ever to read thousands of publications on our website.

    Do you want to take a quick tour of the OpenBook's features?

    No Thanks Take a Tour »
  2. ×

    Show this book's table of contents, where you can jump to any chapter by name.

    « Back Next »
  3. ×

    ...or use these buttons to go back to the previous chapter or skip to the next one.

    « Back Next »
  4. ×

    Jump up to the previous page or down to the next one. Also, you can type in a page number and press Enter to go directly to that page in the book.

    « Back Next »
  5. ×

    To search the entire text of this book, type in your search term here and press Enter.

    « Back Next »
  6. ×

    Share a link to this book page on your preferred social network or via email.

    « Back Next »
  7. ×

    View our suggested citation for this chapter.

    « Back Next »
  8. ×

    Ready to take your reading offline? Click here to buy this book in print or download it as a free PDF, if available.

    « Back Next »
Stay Connected!