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Suggested Citation:"Table of Contents." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
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Page 1
Page 2
Suggested Citation:"Table of Contents." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
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Page 2
Page 3
Suggested Citation:"Table of Contents." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
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Page 3

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ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements November 2016 i Table of Contents Note: The icons provided next to chapter headers within this Table of Contents are also used at the start of each chapter as a familiar, guiding tool for readers. This blue boxes provided within this Table of Contents clarify the relationship between the icons used and the contents of the chapter. 1. State of the Airport Industry ....................................................................... 1 Airports: An Industry in Flux .............................................................................................................. 3 Airport Governance: No Man’s Land ................................................................................................. 4 The Airport Workforce: Cracks in the Pipeline ................................................................................... 5 Charting a Course for Workforce Sustainability ................................................................................. 6 2. Industry Trends & Challenges ................................................................. 10 Identification of Relevant Industry Trends .......................................................................................10 Future Airport Scenarios ..................................................................................................................16 3. Mission Critical Occupations ................................................................... 19 As passengers prepare for their trip, they must check-in and gather necessary information for their journey. In a similar fashion, this report section prepares the reader by providing an introduction to the state of the industry and the need for action to meet the long-term workforce capacity needs of airports. Prior to passengers entering the gate area, they must proceed through the screening process. Screening is a scan of the environment and it is necessary step to ensure the rest of the journey proceeds smoothly and safety. Likewise, to adequately prepare for potential workforce impacts and take the proper steps to build required capabilities, airports must screen the industry trends and challenges to identify those that could affect today and tomorrow’s workforce capacity. This report section outlines the industry trends that airport stakeholders have identified as having the greatest potential impacts on their workforce capacity needs. Similar to passengers searching for gates along the airport concourse, airport leaders considering where to invest workforce development resources would benefit from clear and informative guidance on what direction to take to build workforce capacity. In this section, the reader will learn which airport occupations were identified by key stakeholders as mission critical in light of emerging trends. For each of the mission critical occupations, the reader will be led through information on labor market projections, workforce development challenges, performance implications, and skill requirements that have a direct impact on workforce capacity needs for airports.

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements November 2016 ii Defining Mission Critical Occupations ............................................................................................. 20 Process for Identification of Mission Critical Occupations ...............................................................21 Results of Mission Critical Occupations...........................................................................................21 National Labor Statistics and Projections for Mission Critical Occupations .....................................26 Information for Each Mission Critical Occupation ............................................................................28 Airport Development Occupations ..............................................................................................31 Airport Operations Occupations .................................................................................................. 35 Airport Security Occupations .......................................................................................................40 Airport Electricians ...................................................................................................................... 44 Airport Engineers ........................................................................................................................48 Airport Financial Analysis and Planning Occupations ................................................................. 52 Airport IT Occupations ................................................................................................................ 56 Airport Project Planning Occupations..........................................................................................60 Demand for Mission Critical Occupations across the U.S. .............................................................. 64 Mission Critical Executive-Level Positions.......................................................................................69 Airport Operations and Maintenance Executive-Level Positions .................................................71 Airport External Affairs/Government Relations Executive-Level Positions ..................................72 Airport Finance and Asset Management Executive-Level Positions ........................................... 73 Airport Information Technology (IT) Executive-Level Positions ................................................... 74 Airport Marketing and Public Relations Executive-Level Positions ............................................. 75 Identifying Sources of Talent to Fill Mission Critical Positions ......................................................... 76 4. Education, Training, and Development Programs ................................... 81 Pre-flight Briefing: Programs at a Glance ........................................................................................ 84 Intersections: Meeting the Need for Mission Critical Occupations ................................................... 93 Performance-based Navigation: Profiling Programs In-Depth ......................................................... 96 Post-flight Inspection: Evaluating the Education, Training, and Development Pipeline ................. 109 As passengers arrive at their destination, they begin to plan out their next steps beyond the airport. Similarly, airports must understand the implications of the workforce planning and development decisions they make with respect to their workforce capacity needs. Airports must also recognize how those decisions will impact their readiness for the future. In this section, the reader has arrived at final conclusions pertaining to major airport workforce capacity challenges and the considerations for maintaining an adequate supply of talent to fill mission-critical occupations. The importance of taking the next steps to identify solutions for the capacity needs are also discussed.

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements November 2016 iii 5. Conclusions and Recommendations ..................................................... 116 Key Themes .................................................................................................................................. 117 Future Directions ...........................................................................................................................131 Localized, Airport-Specific Implications ......................................................................................... 132 National Implications .....................................................................................................................133 Appendix A: References .............................................................................. 134 Appendix B: Case Study Summaries ........................................................... 136 I. Austin-Bergstrom International Airport ............................................................................ 136 II. San Diego County Regional Airport Authority ................................................................. 139 III. Greenville-Spartanburg International Airport ................................................................... 143 Appendix C: Location Quotients (LQs) for Mission Critical Occupations, by State ............................................................................................................. 145 Appendix D: Airport Training and Education Program Information .............. 153 Appendix E: Education Pipeline Information for MCOs without Airport-Specific T&E Programs .............................................................................................. 173 Similar to how boarding passengers contemplate their journey while in route, airports must evaluate whether they are on a path to successfully face changes such as new technologies, political pressures, customer demands, and safety requirements emerge. The airport industry must determine if it is building an adequate pipeline of future talent through the current training and education available to the industry. The reader of this section will be guided through the current landscape of airport training and education (T&E) and its sufficiency to meet industry demands. The reader will also learn where gaps are likely to exist in the competencies and skills needed for mission critical jobs based on current T&E and workforce needs.

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TRB's Airport Cooperative Research Program (ACRP) Web-Only Document 28: Identifying and Evaluating Airport Workforce Requirements gathers information that will help identify and evaluate the current and future airport job requirements and associated workforce capacity needs; assess the potential of current airport education, training, and resources to address workforce gaps; and provide a practical guidebook that presents effective workforce planning and development strategies. The Web-Only document summarizes the information gathered in the first phase of the project.

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