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Identifying and Evaluating Airport Workforce Requirements (2016)

Chapter: Chapter 2: Industry Trends & Challenges

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Suggested Citation:"Chapter 2: Industry Trends & Challenges." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
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Suggested Citation:"Chapter 2: Industry Trends & Challenges." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
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Suggested Citation:"Chapter 2: Industry Trends & Challenges." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
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Suggested Citation:"Chapter 2: Industry Trends & Challenges." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
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Suggested Citation:"Chapter 2: Industry Trends & Challenges." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
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Suggested Citation:"Chapter 2: Industry Trends & Challenges." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
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Suggested Citation:"Chapter 2: Industry Trends & Challenges." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
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Suggested Citation:"Chapter 2: Industry Trends & Challenges." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 20
Page 21
Suggested Citation:"Chapter 2: Industry Trends & Challenges." National Academies of Sciences, Engineering, and Medicine. 2016. Identifying and Evaluating Airport Workforce Requirements. Washington, DC: The National Academies Press. doi: 10.17226/27193.
×
Page 21

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November 2 Major Sec   Value of C   Key Summ   How Lead   A key obje over the ne jobs, the ne emerge or certain are Although m challenges believe airp requiremen Identificat This sectio focus grou (HR) profe workforce t emerged a but it is ess 016 tions of Chapte Identification of including workforc Future Airport S followed by a sum hapter to Airpo Provides evidenc Trends were iden survey, and case ary Points from The two most sig technologies; and Across a large sa industry changes savvy. ers Can Make U Use trends as stim their specific oper Consider which s these trends. ctive of this rep xt 5-10 years. ed for certain become more as (e.g., safety any of these d that have rece orts could enc ts may be imp ion of Relevan n presents a n ps, and case s ssionals from s rends, many o re likely not su ential that lead r  Major Industry T e implications for cenarios – Prese mary of how the rts Industry  e-based future co tified based on qu studies (see Appe  Chapter  nificant industry tr 2) financial and c mple of airports (o include: increase se of Chapter  uli for discussion ations and workfo taff are high poten 2. ort is to thorou In addition to t jobs may chan widespread, fi ), or the chara evelopments a ntly faced the ounter in com acted. t Industry Tr umber of relev tudy interviews mall, medium, f which are alr rprising to airp ers understan AC Chapter 2 rends – Presents each. nts three scenario future scenarios c ntext so that airpo alitative and quan ndix B for summa ends predicted to ommercial pressu ver 700 responde d need for airport- in roundtable for rce capacity need tials based on tho Industry ghly investiga he general fluc ge depending nancial and po cteristics, quan re themselves airport industr ing years, can ends ant industry tre (see Append and large airp eady impacting ort leaders, in d the future wo RP 06-04: Ident Executive Overv nine industry tren s that represent p hange requireme rt leaders at all le titative data from ries) of airport ex have major workf res. nts), top two wor specific industry k ums and focus gr s. se who are well p Trends te the industry tuations in su on developme litical pressure tity, and skill l unpredictable y, along with h help airport lea nds identified ix B for summa orts nationwid airports and a part because l rkforce implic ifying and Evalu iew ds that will impac lausible, future st nts of airport jobs vels can make be a wide variety of ecutives and stak orce implications kforce requiremen nowledge across oups with leaders ositioned, due to & Challen trends that wi pply and dema nts in the indu s may increas evel of the wor , examining th ypothetical futu ders to better through a liter ries). Senior le e played a vita re likely to do eaders are alre ations of each ating Airport W t airports over the ates under which . tter strategic deci airports nationwid eholders. for airports includ ts expected to em all jobs and incre . Identify how thes skills and experie ges ll impact airpor nd for talent in stry. New tech e, regulations kforce itself co e overarching re scenarios t anticipate how ature review, a aders and Hu l role in identif so in the futur ady starting to trend (e.g., ne orkforce Require next 5-10 years, airports may ope sions. e via focus group e: 1) new erge as result of ased technologic e trends could im nce, to respond to t job requireme various airpo nologies may could tighten fo uld change. trends and hat industry ex their workforc survey, two s man Resource ying these e. The trends t see their imp w job requirem ments 10 rate s, a al pact nts rt r perts e ets of s hat acts, ents,

November 2 Sma Tech “We botto techn pay s “We medi is no new workfo airport wor will likely a  New T New te impact service social the an airport conce operat biome clockin mainte the inc techno  Finan 016 ll Airport Pers nologies are using tech m line – it’s ea ology upgrade taff [to perform have one pers a] who is not p t a strength tha rce capabilitie kforce; for eac ffect airports in echnologies chnologies ar . Many of thes experience a media, ticket k alytics of data (e.g., who, wh ssions or retail ions or how em tric badging an g in, digital int nance manag rease in electr logy comes a cial and Comm pectives on N nology to impro sier to have a than to contin a repetitive fu on [handling so articularly train t we have.” s needed). The h trend, a relat a meaningful e rapidly emer e technologies nd meet custo iosks, Bluetoo collected as pa en, and where options). Othe ployees perfo d access cont erfaces on equ ement systems onic data gene greater need f ercial Press AC ew ve one-time uously nction].” cial ed. This following nine ed workforce i way. ging and havin help improve mer expectatio th or beacon te ssengers mov passengers a r technologies rm their jobs, s rol, smartphon ipment, or com for asset man ration and reli or software, sto ures RP 06-04: Ident trends and c mplication is p g widespread the customer ns, such as chnology, and e through the re using improve airpo uch as e apps for puterized agement. Wit ance on rage capacity and technical expertise to ut efficiently. As a of technologica concerned tha obsolete soon commented th very adaptive a stakeholders’ e participant from are not often in migrating to m ifying and Evalu hallenges eme resented to he rt h , ilize data and t irports scramb l developmen t newly-implem after adoption at new techno nd creative to volving dema a smaller air a financial po ore efficient te Rela New tec expedite the nece (IT) skill as empl using ne skills, im and willi technolo for some ating Airport W rged as key in lp leaders und echnology effe le to keep up t, many leader ented technol . Focus group logies will also meet custome nds and expec port identified sition to justify chnologies. ted Workforce hnologies are d airport operatio ssary Informati s, operations co oyees learn to p w systems. In a plementation re ngness to adap gy, which can p long-tenured e orkforce Require fluencers on th erstand how tr ctively and with the rapid s are also ogies will be participants require staff to rs’ and tations. A surv that small airpo the costs of Implication: esigned to ns, but without on Technology uld be interrupte erform their job ddition to IT quires flexibility t to new ose a challenge mployees. ments 11 e ends pace be ey rts d s

November 2 Larg Poli “Ove to m awa and rest Sma on F “Lar dire nee to re thro deliver conso many meetin enact approa revenu may fa examp the gro airport from ri and ex Accord that re scales  Politic Despit local g manag social creatin self-su operat munic it has while r partici until th projec staffin specifi 016 e Airport Per tical/Governm r time, I think ove to a privat y from the polit be more entre of the world.” ll Airport Per inancial Pres ger airports m ctly [for most w ds], but smalle duce overhea ugh contractor services more lidation of airlin airports have d g federal safe processes to c ch to meeting es, such as fin ce various cha le, airports in wing popularit s may be chal de-sharing ser perience with ing to focus g ly on municipa , which can ma al Pressures e efforts to ope overnment lea ement and ma reasons, such g more jobs. M fficiency to de e more entrep ipally-operated become increa emaining a pa pant also comm e last minute l ts. Furthermore g and HR syste c positions sim spectives on ent Constrain the U.S. will ha ized model to g ical contradict preneurial like spectives sures ight hire orkforce r airports try d costs s.” efficiently and es, the numbe eclined, but ov ty and regulato ontrol costs an financial objec ding ways to g llenges, howe urban environm y of ride-shari lenged on how vices. Furtherm commercial pr roup participan l personnel sy ke it difficult to rate airports m ders continue y seek to use as supporting eanwhile, airp crease reliance reneurially. Fo airports acros singly difficult rt of a governm ented that de imit the airport , requirement ms also subst ply cannot be AC ts ve et ions the Airports are financial pr increased f bottom line traditionally measures Airports are expected to self-sufficie commercia responsively r of flights and erhead costs ry requiremen d to do more w tives despite u enerate non-a ver, in diversif ents may not ng services (e. best to offset ore, the exist actices and co ts, hiring for th stems that may attract candid ore like a bus to wield influen this influence the local econ orts are movin on governme cus group part s the country c to operate entr ent bureaucra lays in govern ’s ability to pla s to use standa antially impact filled based on or mu reven gove muni betwe comm challe areas RP 06-04: Ident experiencing essures with a ocus on the and more “commercial” of success. typically be financially nt and adopt l practices to . Due to passengers a associated wit ts have not su ith less, helpi ncertain pass eronautical re ying revenues have much un g., Uber and L the loss of reve ing airport wor st diversificatio ese new capa not have the ates with sign iness, state an ce over airpor for political and omy and g toward grea nt funding and icipants from ommented tha epreneurially cy. A survey ment funding n large-scale rd civil service flexibility and the position r nicipal govern ue, municipall rnment-wide b cipally-operate en civil servic ercial/ enterp nge that airpo , politicians ar ifying and Evalu n t h operating an bsided. All airp ng to contribut enger traffic le venues (e.g., l based on loca utilized land th yft), which red nues from the kforce does no n strategies n bilities can be needed job in ificant private s d t ter t responsivenes equirements a ments. Althou y-run airports udget cuts or h d airports are e/political struc rise-driven mo rts are facing e setting wage Rela Increase airports staff wit employe directly diversify respons contribu Rela Airport l maintain stakeho while su Timely h difficult f standard structure is not al ating Airport W d maintaining ort occupation e to the bottom vels is for airpo easing unutiliz tion or specific at is available uce taxi trips a traditional pla t always poss eeded to adap especially cha their classifica ector experien s to staffing ne nd wage/bene gh airports gen may still be inf iring freezes. A facing an inher tures and mot dels. For exam involves living standards an ted Workforce d financial pres to adapt and inn h an entreprene es, including th deal with financ ing revenues, n ible for controllin te to the overall ted Workforce eaders must be ing relationship lders, satisfying staining the airp iring of compet or airports requ civil service po s, especially w lowed for airpor orkforce Require facilities and s are pressure line. A comm rts to diversify ed land). Airpo circumstance to lease. Also nd self-parking yers with reve ess the knowle t to these pres llenging for air tion system an ce. eds. Many air fit structures of erate their ow luenced by s a result, ent tension ivations and ple, one curre wage laws. In d/or requireme Implication: sures require ovate, requiring urial mindset. A ose that do not ial strategy or eed to be g costs to help airport’s succes Implication: adept at s with political leaders ort financially. ent staff is very ired to rely on sitions and wag hen customizatio t-specific jobs. ments 12 d to on rts s. For , with , nues dge sures. ports d pay port- state n nt many nts ll s. , e n

November 2 Com “The much appro for hea partne  Regul Airport both in with no succes Federa Admin menta impact major impact fluctua leases amoun Davis- airport source develo cost.  Chang Airport retirem Directo workfo by 202 retirem of inst young challen techno partici perspe anticip means Finally workfo private Gende airport recogn 016 mercial Airpo airport industr earlier in the ach at a natio lthcare plans, rs or tenants. atory Environ s operate in a creased opera n-compliance sfully conform l Aviation Reg istration (OSH l Protection Ag , as well as va challenge of th . A few focus g tions in revenu , airports are s t to keep the a Bacon require finances, proc s of non-aeron p new and mo ing Demogra s are facing m ents of many rs. One focus rce and 80% o 0. Without pro ents could res itutional knowle er workforce w ging due to ge logical proficie pant commente ctives and ski ate spending s to retain the y , focus group p rce, given that sector typical r and ethnic d workforce. Th ize the benefit rt Perspective y needs to get [talent pipeline nal level to ad which can hav ment highly-regulate ting costs and . Airports are r to all regulatio ulations, Occu A) regulations ency (EPA) re rious state and e regulatory e roup participa e generated f till required to irport up-to-co ments, and his esses, and wo autical revenu re efficient wa phics any impending high-profile an group particip f their senior s per successio ult in workforc dge and skills ith older, more nerational diff ncy, and caree d that integra llsets. Career p everal years i ounger workfo articipants no they seem les ly offers highe iversity are als e aviation indu s of broader w AC s on Changin much better a ]. We do not h dress these pr e significant im d environmen substantial ris equired to ena ns including P pational Safet on workplace gulations on e local statutes nvironment is i nts lamented t rom gate and c spend roughly de. At the sam torical preserv rkforce require es that are les ys of monitorin retirements, i d long-tenured ant estimated taff would be e n planning, the e gaps as well . Recruiting an tenured empl erences in wo r goals. Howe ting generation ortability pres n one organiza rce to realize t ted airport jobs s concerned a r pay in the sho o increasing in stry, like many orkforce partic RP 06-04: Ident g Demograp t engaging tale ave a coordin oblems.” pacts on both t, which mean ks associated ct processes to art 139 of the y and Health safety, Environ nvironmental and codes. O ts financial hat regardless oncession the same e time, new re ation) continue ments. This fu s subject to sh g and managin ncluding Airport that 50% of the ligible to retire se widespread as a major los d integrating t oyees is also rk styles, ver, one surve s can also be ents another c tion. It will be n he return on in may not be v bout long-term rt term. the workplace others that we ipation among ifying and Evalu hics nt ated the airport’s c s - ne of gulatory requi to be added, rther pressure ort-term fluctu g regulatory c ir s he y beneficial, as i hallenge, as m ecessary for a vestment in th iewed as partic job security a , with potentia re typically m women. In fac fema airpo disti othe more shift Rela Airport e effective new reg with sim demand impleme employe training Rela Impendi success losses o skills, as and job quality y ating Airport W osts and on an rements (e.g., each with the s airports to s ations. It also ompliance to r t results in a g any younger e irports to deve eir training an ularly attractiv nd retirement lly significant i ale-dominated t, there are so le leaders wit rts, which has nguish airports r aviation com male-domina may require th ted Workforce mployees must in complying w ulatory requirem ultaneous finan ing efficiency. O nt new technolo es become mo is required to be ted Workforce ng retirements r ion planning to f institutional kn well as a shift flexibility to be a ounger candida orkforce Require airport’s busi ADA complian potential to imp eek additional pressures airp educe both ris reater variety o mployees do n lop more crea d development e to the young benefits, while mplications for , is beginning t me very high- hin a number o started to from airlines a panies that are ted. This gend e industry to r Implication: be quick and ith existing and ents, especially cial pressures ne strategy is to gies to help re efficient, thou successful. Implication: equire proper prevent major owledge and in hiring practice ttractive to high tes. ments 13 ness ce, act orts to k and f ot tive . er the the o profile f nd still er ethink gh s -

November 2 Larg on L “As into prov pers of di capa its dev counte his dis Transp popula year is by the Americ larger demog invalua challen  Succe As airp due to trainin positio presen levels  Gaps Airport plumb from s obtain young Furthe aware existin techno be see partici trades have b receiv skills g emplo Other upon r 016 e Airport Per eader Develo a larger airport internal rotatio ide people with pectives on a sciplines and m bilities.” elopment and rparts (Zemke cussion of Tra ortation Rese tion nearly do assumed in C U.S. Bureau o ans, Asians, a share of the la raphic groups ble asset for a ges for airpor ssion Plannin orts increase upcoming reti g among curre ns is inadequa ts a challenge of the workforc in Technical T s face a decre ers, electrical, ocietal norms, a four-year co er individuals p rmore, many o of the job opp g employees i logy requires n as worthwhi pant commente now require a een working in ed additional tr ap that is beco yees who do re long-tenured te eaching the m spectives pment , we look ns, to help broader set ultiple retention strate et al., 2000). nsportation in arch Board sta ubled between ensus Bureau f Labor Statist nd Hispanics bor pool in 202 followed by H irports as glob ts. g and Leader efforts to fill po rements, they nt employees te to prepare t in terms of su e. At the same rades ase in employ HVAC). Young businesses, a llege degree, w ursuing caree f those enterin ortunities avail n skilled trade more extensive le for those lat d, “Rather tha laptop compu skill trades th aining to take ming more ap ceive training chnical emplo aximum pay g AC gies as wome Likewise, the n the 21st Centu ted, “We are b 1950 and 199 projections th ics (Toossi, 20 are each proje 2 than they di ispanics due to alization conti ship Develop sitions that wil may find that le in entry- and m hem for advan ccession plann time, one par that experie professiona recruit exter they may no airport expe training that available to employees. staff lack the roles. Often resources a ees with techn er generations nd educationa hich decrease rs in technical g these trades able in the airp occupations, in technical trai e in their caree n a tool belt or ter.” Many emp eir entire caree advantage of t parent across often move on yees might lea rade in the mu RP 06-04: Ident n often reques umber of ethn ry, Robert E. S ecoming a nat 0. A net popul rough 2035” (S 13) and the U. cted to increas d in 2012; Asia increased imm nues apace pr ment Needs l be left vacant adership id-level cement. This ing across all ticipant noted nced ls are difficult t nally because t have the rience and is typically on current airport Participants a leadership an , this is due to way from deve ical training (e face pressure l systems to s the number trades. may not be ort industry. F creased ning that may n rs. One survey tool box, thes loyees who rs may not ha he latest techn the industry. C to higher pay ve their positio nicipal personn ifying and Evalu t more family- ic minorities in kinner, Jr., the ion of immigra ation growth fr kinner, 2000). S. Census, mi e their labor fo ns are expect igration. Imm esenting langu o ly lso commented d managerial a need to “fill t loping entry-a .g., s of or ot e ve ology. The lac onversely, sur ing private sec n to seek pay el system, lea Rela With m degree shortag the cou airport this tre view a compe trades Rela A proac develop will have Develop employe set up a candida experien executiv ating Airport W responsive po the applicant Executive Dir nts again. The om immigratio According to t nority groups s rce numbers a ed to be one o igrant workers age and custo that many en skills required he job now”, ta nd mid-level st k of computer vey participan tor jobs after c increases at o ving no opport ted Workforce ore emphasis o programs, ther e of skilled trad ntry. This make s to fill trade job nd, skilled trade irports as a sour titive career opt . ted Workforce tive approach to ment and succe long-term bene ing entry- and m es on leadersh n airport with hi tes that have th ce and knowled e position vaca orkforce Require licies than thei pool is increas ector of the immigrant n of 820,000 p he latest proje uch as African nd to account f the fasting gr could become mer service try- and mid-le to fill leadersh king the focus aff. skills leads to ts mentioned t ompleting train ther organizat unity for Implication: n academic e is a growing e workers acros s it difficult for s. To exacerbate laborers may n ce for long-term ions in their Implication: leadership ssion planning fits for airports. id-level ip skills now will gh quality intern e requisite airpo ge to fill future ncies. ments 14 r male ing. In er ctions for a owing an vel ip and a hat ing. ions s ot , al rt

November 2 Mun Com “We are s Ever mov hard whim cont “A lo entit coun city’s syste othe advan  Comp Airport emplo curren have t benefi author airport  Local Airport deman only d across well. T On the the loc emplo labor m espec compa talent econo it is dif due to locatio occup force t airport resour 016 icipal Airport pensation Co ’re basically pu till funding def yone on the fo ed away from t fixed cost, wh s of someone rol the bottom t of airports ar ies but some a ties, so they h compensatio m. They have r airports migh cement in their ensation Com s are strugglin yees in compe t staff and attra raditionally offe ts that offset so ities have decr s are unable to Job Market F s face local an d and compet oes demand fo the country, b his presents tw demand side al economy th yees. For exam arket is very c ially in IT, give nies. The opp is limited due t my. A survey p ficult to find su the limited nu n. Depending ations may be hem to look fu s with few mar ces for effectiv Perspectives mpetition blic institutions ined benefits p r-profit side ha hat. That’s ano ere you’re at th else and can’t line.” e separate ope re parts of citie ave to go throu n and benefits a lot of constr t not have.” current positio petition g to provide ad titive career fie cting new em red attractive mewhat lowe eased these in increase bas actors d regional job ition for emplo r employees in ut the concent o major challe , airports must at have a high ple, one surve ompetitive in n the numerou osite problem c o a lack of job articipant from itable mainten mber of experi on the location quite small, ma rther afield, inc keting resourc e marketing a AC on that lans. s ther e rating s and gh aints n. equate compe lds, which ma ployees more d pension, healt r salaries, but a recent years. e or merit com mu res res par tha are com tho can offe occ suc com com lea exp mu true market challen yees in critical different occu ration of emplo nges for the a compete with demand for th y participant n the San Franci s private secto an occur whe opportunities i a rural airport ance and oper enced candida of the airport, king it difficult reasing recruit es to sufficient nd branding. F RP 06-04: Ident nsation for kes retaining ifficult. Airport hcare, and oth irport governin Further, many pensation due nicipal trictions. As a ult, survey ticipants noted t airport wages often not as petitive as se in the priva didates and e r higher pay a upations that a h as Human R mented, “…b pany” to man dership positio erience, are d nicipally-run co market value ges in terms o occupations. N pations vary yees varies a irport industry. organizations i e same oted that the sco Bay Area, r tech n the supply of n the local mentioned tha ations personn tes in their the job marke for the airport ment and com ly recruit empl urther, airports ifying and Evalu s er g to te sector. Airpo xisting employ nd greater ben re functionally esources and eing employed y of these emp ns, which requ ifficult to retain mpensation s executive sala f ot s n t el t for employee to find suitable pensation cos oyees compar in rural or sm Rela Because compen private i budget r creative attractiv offering opportu job post realistic Rela Qualifie hard to requiring resource entry-lev the requ Addition minimum moveme to shift t in a part ating Airport W rts face the ris ees to other or efits. This is e similar across Finance. One by an airport loyees. High l ire very specif for some airp ystems that m ries. s in certain hig candidates lo ts. It is often d ed to larger air all metropolitan ted Workforce airports often c sation to be com ndustry due to m estrictions, airp strategies to inc eness of job pos unique develop nities and movin ings to include v job previews. ted Workforce d applicants are recruit in local jo airports to inve s into recruitme el developmen isite knowledge ally, municipal r qualifications nt across jobs m alent once an e icular job track. orkforce Require k of losing bot ganizations th specially true f multiple indu survey particip is just another evel airport ic knowledge a orts with ay be unable to h-demand cally. This ma ifficult for smal ports with grea areas face Implication: annot increase petitive with unicipal or orts must pursue rease tings such as mental g beyond static ideo-based Implication: often scarce or b markets, st more time an nt efforts or t programs to tra and skills. estrictions and can restrict aking it difficul mployee is place ments 15 h job at can or stries, ant nd pay y l ter d in t d

November 2 Small Ai Job Mar “There is rural area bigger cit smaller c industry w [internally allied pro accountin airport stak airports to As technol decade, th first scenar changing d the financia third future some aspe below follo Scena Imagi techn aspec comp levera maint impro new g GIS, a equip this in data f emerg need the us 016 rport Perspec kets also a brain-d s as younger ies for college ommunities. T ill not fill the p ], so we must fessions (plan g, finance).” eholders to se stay efficient a ogical develop e first two scen io focuses on emographics o l viability of th scenario focus cts of compen wed by a summ rio 1: Integra ne your airport ologies that im ts of your airpo liance, safety, ges technolog enance (e.g. tr vements). This eneration of te nd mobile tec ment, and pers formation has rom multiple se encies. Suppo to integrate wit e of computer tives on Loca rain problem in people move t etc., leaving he aviation ipeline reach out to ning, engineer e examples of nd functional. ment was cons arios touch on the emergence f the airport w e airport throug es on financia sation compet ary of how th ted Business has develope pact almost ev rt operations and operationa y to integrate w acking mainten transition has chnology savv hnologies, in g onnel, while th grown expone nsors to moni rt functions (H h other airport s or touch scre AC l o ing, challe metrop comm Future Based was u how th this ex plausi how the future istently seen a different facet and integratio orkforce. The s h improveme l, commercial, ition and succe e future scena and Safety Te d into a highly- ery airport job and administra l efficiency. Fo ith maintenan ance requests been difficult f y employees h eneral, have e e associated d ntially. Environ tor and mitigat R, finance, se systems. Equ ens. RP 06-04: Ident nges effectivel olitan areas w unity. Airport Scen on these tren sed in focus gr e trends are li ercise, three h ble, future stat trends may c s one of the m s of technolog n of new tech econd scenar nts to the pass political, and r ssion planning rios could impa chnological complex enter in some way. tion to predict, r example, yo ce systems to , identifying tr or many long t as also prove nabled unpara ata storage a mental reporti e environment curity/badging) ipment involve ifying and Evalu y drawing qua ho may be les arios ds and challen oups with seas kely to converg ypothetical sc es under which ombine to crea ost impactful t y’s influence o nologies on air io highlights th enger experien egulatory pres . Each potenti ct requiremen Systems. prise built arou Advanced tech monitor, and c ur airport Safe provide a risk- ends, recomm ime airport em n difficult in so lleled detail on nd processing ng systems are al impact and all rely on off- d in almost eve ating Airport W lified candidate s interested in ges, a techniq oned airport l e in real airpo enarios were d airports may te changes an rends facing a n airports and port operation e role of techn ce and target sures for airpo al future scena ts of all airport nd integrated nology is bein orrect issues ty Managemen based approa ending inspect ployees, while me occupation the movemen power require collecting an expedite respo the-shelf solut ry operationa orkforce Require s from larger living in a sma ue called “futu eaders to iden rt contexts. Fr eveloped to pr operate. This a d challenges f irports in the n the workforce. s in light of the ology in suppo ed marketing. rts, combined rio is provided jobs. systems and g used in all related to t System ch to ion and attracting a s. NextGen, t of aircraft, d to manage d analyzing nse during ions that may l role requires ments 16 ller ring” tify om ovide llows or ext The rting The with

November 2 Scen Imag are a expe Bluet powe pass airpo exam perso prima reinfo antic expe and i acce techn Furth comm custo Scen Imag provid comm respo comp syste devel more positi emplo exam respo strive airpo result increa stake 016 ario 2: The Pa ine that your a lready leverag rience. Custom ooth, and beac r of big data a engers are usi rt) and use it to ple, mobile ap nalized inform ry tool for eng rcing the airpo ipate bottlenec ctations and av mprove traffic ssible to non-a ologies; it is im er, many of th unication but mer-facing rol ario 3: Increa ine your airpor e a financial r unity relations nd to these pr etitive by esta ms and pensio opment on you with less.” At t ons elsewhere yees that will ining activities nsibilities, to re to maintain in rt hotel. Moreo ing in a sense singly looking holders to mai ssenger-Cen irport is design ing or are cons er-facing tech on technology nd analytics, y ng which conce both improve ps are availab ation on distan aging with pas rt brand. Your ks at security, oid flight delay flow of vehicles dopters and vi portant to ens e newer and yo some do not d es. sed Financial t is feeling con eturn while als , and increase essures, your a blishing an ind ns, and seekin r unused airpo he same time, in the civil ser take their plac at your and ot assure the pu fluence over si ver, airline con of increased c for ways to dif ntain and grow AC tric Airport. ed with passe idering techno nologies such all collect dat our airport is tr ssions, how m the passenge le to passenge ce to their term sengers, inform airport is cons for example, a s. Over time, , passengers, sitors who may ure those pas unger airport emonstrate the , Market, and tinuous compe o offering com d security regu irport has sou ependent airpo g alternative r rt land. All airp many highly-t vice and there e. Simultaneou her airports, m blic. Notwithst gnificant airpo solidation has ompetitivenes ferentiate itsel business with RP 06-04: Ident nger experienc logy and data as ticket kiosk a as passenge ying to take ad uch time pass r experience a rs to locate pa inal and leng ing the public idering predict nd provide upd your airport ho and aircraft. A be uncomfort sengers do no employees are communicati Political Press ting pressures petitive wages lations followi ght to be more rt authority, av evenue stream ort employees enured employ is little time to sly, following t any of which a anding the mo rt decisions, su produced a sm s to maintain a f in the eyes of all of them. ifying and Evalu e first and fore analytics to cu s, mobile apps rs move throu vantage of av engers spend nd add value t rking based on th of the trip. S about events ive technology ates to passe pes to use dat t the same tim able or unfam t become over more comfort on skills and c ure. (e.g., political and benefits, ng a terrorist a entrepreneur oiding traditio s such as com are expected ees have elec recruit, train, a he terrorist inc re traditional a ve to an autho ch as outsour aller number ccess to impo passengers, t ating Airport W most to your b stomize the pa , social media gh the airport. ailable data (e in each locatio o your tenants availability an ocial media ar or emergencie that can be u ngers to mana a to improve a e, your airport iliar with many whelmed or dis able with elect onfidence expe , regulatory, cu maintaining po ttack at anothe ial, innovative, nal civil service mercial real e to be more ef ted to retire or nd develop th ident, the FAA irport security rity, local politi cing and const of domestic air rtant markets. enants, and ot orkforce Require usiness. You ssenger , Wi-Fi, With the .g., which n within the . For d provide e seen as a s and sed to ge irport designs must remain of these oriented. ronic forms of cted in stomer) to sitive r airport. To and personnel state ficient and “do seek e new and TSA are cal leaders ruction of an lines, Your airport is her ments 17

ACRP 06-04: Identifying and Evaluating Airport Workforce Requirements November 2016 18 Impact of Future Scenarios The future airport scenarios were presented to participants in a web-based survey administered to over 700 airport personnel and leaders. Participants were asked to imagine their airport was facing this scenario and then to respond to a series of questions about how the scenario would affect jobs within their airport. Results demonstrate that airport jobs that are mission critical today would become even more vital to the success of the airport under each of the future scenarios presented. That is, it is expected that key airport jobs will be more tightly bound to the strategic direction of the airport, be more important for achieving performance objectives of the airport, and more likely to result in significant issues if and when job vacancies occur. Additionally, the survey results indicated high agreement that requirements of airport jobs are going to be influenced by the future trends and challenges identified. This finding reinforces the need to focus on workforce capacity and take a proactive approach to workforce development. Across all three future scenarios, two workforce requirements emerged as the top two capabilities most likely to increase in importance (see Exhibit 2-1):  Industry-specific airport knowledge  Increased technological savvy. This finding indicates that the future will likely require all airport employees to have airport industry knowledge as well as technology skills to be successful. More on this finding can be found in Chapter 5: Conclusions and Recommendations, but it has implications for workforce recruitment, hiring, and training, at a minimum. Additionally, results indicate that airports will require stronger managerial skills for airport leaders, increase the negative impacts of job vacancies, increase interdependency of airport jobs across functions, and require higher levels of knowledge of safety standards and regulations. Exhibit 2-1 provides the percentage of airport professionals that agree or strongly agree that each workforce requirement will be necessary in the future. Exhibit 2-1. Workforce Requirement Impacts of Future Airport Scenarios Scenario Impact % Agree or Strongly Agree Industry-specific knowledge about airports required 85.0% Increased technological savvy required 80.9% Strong managerial skills required 76.7% Job vacancies will cause serious difficulties 75.7% Increased interdependency of jobs 75.2% Knowledge of safety standards and regulations required 72.3% Specialized certifications or educational attainment required 66.6% Jobs will be difficult to fill because they require specialized knowledge or skills 53.5% These future workforce requirement findings apply to all airport jobs, but the trends and future scenarios can differentially influence airport jobs now and in the future as they continue to become more prevalent and impactful. The next chapter, Chapter 3: Mission Critical Occupations, focuses on specific impacts for mission critical airports occupations that will be in high demand, make a significant impact on operations and business, and where workforce development should be prioritized in the future.

Next: Chapter 3: Mission Critical Occupations »
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TRB's Airport Cooperative Research Program (ACRP) Web-Only Document 28: Identifying and Evaluating Airport Workforce Requirements gathers information that will help identify and evaluate the current and future airport job requirements and associated workforce capacity needs; assess the potential of current airport education, training, and resources to address workforce gaps; and provide a practical guidebook that presents effective workforce planning and development strategies. The Web-Only document summarizes the information gathered in the first phase of the project.

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