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Airport Landside Data: Collection and Application (2023)

Chapter: Appendix A - Survey Questions with Results

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Suggested Citation:"Appendix A - Survey Questions with Results." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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Suggested Citation:"Appendix A - Survey Questions with Results." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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Suggested Citation:"Appendix A - Survey Questions with Results." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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Suggested Citation:"Appendix A - Survey Questions with Results." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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Suggested Citation:"Appendix A - Survey Questions with Results." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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Suggested Citation:"Appendix A - Survey Questions with Results." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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Suggested Citation:"Appendix A - Survey Questions with Results." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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Suggested Citation:"Appendix A - Survey Questions with Results." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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Suggested Citation:"Appendix A - Survey Questions with Results." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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Suggested Citation:"Appendix A - Survey Questions with Results." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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Suggested Citation:"Appendix A - Survey Questions with Results." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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Suggested Citation:"Appendix A - Survey Questions with Results." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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Suggested Citation:"Appendix A - Survey Questions with Results." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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Suggested Citation:"Appendix A - Survey Questions with Results." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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Suggested Citation:"Appendix A - Survey Questions with Results." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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Suggested Citation:"Appendix A - Survey Questions with Results." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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Suggested Citation:"Appendix A - Survey Questions with Results." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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38 A P P E N D I X A Survey Questions with Results Survey Questions The following questions were asked in the web-based survey.

Survey Questions with Results 39  

40 Airport Landside Data: Collection and Application

Survey Questions with Results 41  

42 Airport Landside Data: Collection and Application

Survey Questions with Results 43   Ground Access Survey Questions 1. Total Vehicular Volume: Refers to the total number of vehicles (e.g., cars, trucks, buses, shuttles, etc.) traveling on a roadway in a given time period. 2. Vehicular Volumes (for one or more specific modes): Refers to the number of vehicles of a specific mode of transportation (e.g., taxicabs, hotel courtesy vehicles, TNCs) that travel on a roadway in a given time period. 3. Mode Share: Refers to the portion of passengers using different modes of transportation (e.g., private vehicles, taxis, public transit) to get to and from an airport. 4. Vehicle Classification: Refers to the categorization of vehicles based on their type, size, or purpose, such as passenger cars, buses, delivery trucks, airport operations vehicles, police vehicles, etc. 5. Wait Time for Transportation Services: Refers to the amount of time a passenger spends waiting for a specific mode of transportation (e.g., taxi, rental shuttle, public transit) at the airport. 6. Curbside Dwell Time: Refers to the amount of time a vehicle is stopped at the airport curb to drop off or pick up passengers. 7. Ridership of Airport-Owned or Operated Shuttle Buses, APM, or Other: Refers to the number of passengers who use airport-owned or operated transportation services, such as remote/economy parking shuttle buses, Automated People Movers (APM), or other modes of transportation. 8. Ridership of Public Transit: Refers to the number of passengers who use public transit (e.g., trains, buses, light rail) to get to and from the airport. 9. Staging/Hold Lot Wait Times: Refers to the amount of time a vehicle spends waiting in a designated staging or hold lot before being allowed to enter the airport curb to drop off or pick up passengers. Terminal (before security) Survey Questions 1. Queue length at ticketing: The number of passengers waiting in line to purchase or receive their boarding pass and check bags at the ticketing counter. 2. Time in queue at ticketing: The amount of time a passenger spends waiting in line to purchase or receive their boarding pass and check bags at the ticketing counter. 3. Queue length at security checkpoint: The number of passengers waiting in line to go through the security screening process. 4. Time in queue at security checkpoint: The amount of time a passenger spends waiting in line to go through the security screening process. 5. Passenger movement: The measurement of passenger counts at different locations within the airport, or following certain paths from one location to another. 6. Other data: Data related to passenger usage of airport facilities and amenities, such as concession stands, baggage claim, and restrooms.

44 Airport Landside Data: Collection and Application 1. Queue length at customs/immigration: The number of passengers waiting in line to clear customs or immigration. 2. Time in queue at customs/immigration: The amount of time a passenger spends waiting in line to clear customs or immigration. 3. Concession usage: The measurement of passenger usage of airport concessions, such as food and beverage and retail stores. 4. Passenger accumulation: The number of passengers who have gathered in a specific location within an airport over a given period of time, such as in a holdroom. Employee (and other Landside) Survey Questions 1. Terminal (after security) Survey Questions Employee mode choice: The transportation modes used by airport employees to commute to and from work, such as personal vehicles, public transit, or other options. 2. Employee parking/permit data: Information related to the parking habits of airport employees, such as the number of employee parking spaces used and the types of permits required. 3. Other data related to landside: Any other relevant data related to the landside operations of an airport. Survey Results from Participating Airports Table A-1 and Table A-2 summarize information on various aspects of airports, including vehicular volumes, mode share of transportation services, vehicle classification, wait times, curbside dwell time, ridership of airport transportation services, and public transit. Some airports indicated “other” frequency and/or provided answers in the free response section. The following is a summary of the free responses: • An airport indicated that sometimes data collection is triggered by major project(s). • An airport indicated that vehicular volumes are collected for roadway capacity studies. Transit entities collect public transit ridership data. • An airport indicated that vehicular volumes by mode are collected as necessary for arrivals only, and the airport cannot distinguish between all modes. • An airport indicated that only the number of registered vehicles is tracked for mode share; curbside dwell times are not collected formally. • An airport indicated that vehicle classification data are only available for parking vehicles. Staging/hold lot wait times are only measured for taxicabs. • An airport indicated that data on ridership of airport-owned vehicles are only collected for the Airport Transit System, and public transit data are only collected for boardings. • An airport indicated that public transit data are only collected for boardings.

Table A-1. Ground Access Data Collection. Airport Vehicular volumes (total) Vehicular volumes (for one or more specific modes, e.g., taxicabs, hotel courtesy vehicles, TNCs) Mode share (e.g., taxicab, courtesy vehicle, charter bus) Vehicle classification (the type of vehicle used, e.g., sedan, passenger van, minibus, full-size bus) Wait time for transportation services Curbside dwell time Ridership of airport-owned or operated shuttle buses, APM, other Ridership of public transit Staging/ hold lot wait times A Yes Yes Yes No No No Yes Yes No B Yes Yes Yes Yes Don't Know Yes Yes No Yes C Yes Yes Yes Yes Yes Yes Yes Yes Yes D Yes Yes Yes Yes Yes Yes Yes Yes Yes E Yes Yes No No No No No Yes No F Yes Yes Yes Yes Yes Yes Yes Yes Yes G Yes Yes Yes Yes No No Yes No No H Yes Yes Yes Yes Yes Yes Yes Yes Yes I Yes Yes Yes No Yes Yes Yes Yes Yes J Yes Yes Yes Yes Yes Yes Yes Yes Yes K Yes Yes Yes Yes Yes No No No Yes L Yes Yes Yes Don't Know No Yes Yes Yes Yes M Yes Yes Yes Don't Know Yes No Yes No No N Yes Yes Yes No No No Yes Yes No O Yes Yes Yes Yes No No Yes No No P Yes Yes Yes No No No Don't Know No No Q Yes Yes Yes Yes Yes Yes No No No R Yes Yes Yes Yes No Yes Yes No No S Yes Yes Yes No No No Yes No Yes T No Yes No No No No No No No U No Yes Yes No No No Yes Yes No V Yes Yes Yes Don't Know No No N/A N/A No W No Yes Yes No No Yes N/A N/A N/A Yes 20 23 21 11 9 11 16 11 10 No 3 0 2 9 13 12 4 10 12 Other* 0 0 0 3 1 0 3 2 1 * Includes Don’t know, N/A, and blank answers.

Table A-2. Frequency of Data Collection for Ground Access Data. Airport Vehicular volumes (total) Vehicular volumes (for one or more specific modes, e.g., taxicabs, hotel courtesy vehicles, TNCs) Mode share (e.g., taxicab, courtesy vehicle, charter bus) Vehicle classification (the type of vehicle used, e.g., sedan, passenger van, minibus, full-size bus) Wait time for transportation services Curbside dwell time Ridership of airport-owned or operated shuttle buses, APM, other Ridership of public transit Staging/hold lot wait times A As necessary Continuous As necessary As necessary As necessary As necessary Continuous Continuous -- B As necessary As necessary Annually As necessary Don't Know As necessary Continuous -- As necessary C More than once/year More than once/year More than once/year More than once/year As necessary -- Annually More than once/year Annually D As necessary As necessary As necessary As necessary As necessary As necessary Continuous As necessary As necessary E As necessary Other -- -- -- -- -- More than once/year -- F As necessary As necessary As necessary As necessary As necessary As necessary Continuous As necessary As necessary G Other Other Other Other -- -- Other -- -- H As necessary As necessary Annually Annually As necessary As necessary Annually Annually Annually I More than once/year -- As necessary As necessary More than once/year Continuous Continuous More than once/year Continuous J As necessary As necessary As necessary As necessary As necessary As necessary As necessary As necessary As necessary K Continuous Continuous Continuous Continuous As necessary -- Continuous As necessary -- L Continuous Continuous Continuous Other Other More than once/year Continuous As necessary Other M Continuous Continuous Continuous Don't Know As necessary -- More than once/year -- -- N As necessary As necessary As necessary Continuous As necessary As necessary Continuous Continuous -- O Continuous Continuous As necessary Continuous -- -- Continuous -- -- P Continuous Continuous Continuous Other Other Other Other Other Other Q Continuous Continuous -- Continuous As necessary As necessary -- -- -- R Continuous Continuous Continuous Continuous -- As necessary Continuous -- -- S As necessary Other As necessary -- -- -- More than once/year -- More than once/year T -- Continuous -- -- -- -- -- -- -- U -- Continuous Continuous -- -- -- Continuous Continuous -- V As necessary Continuous Continuous Don't Know -- -- -- -- -- W -- Continuous -- -- -- Continuous -- -- -- Continuous 7 12 7 5 0 2 11 3 1 More than once/year 2 1 1 1 1 1 2 3 1 Annually 0 0 2 1 0 0 2 1 2 As Necessary 10 6 8 6 10 9 1 5 4 Other 1 3 1 3 2 1 2 1 2 Don’t Know 0 0 0 2 1 0 0 0 0 -- 3 1 4 5 9 10 5 10 13 -- = Airport does not collect this

Survey Questions with Results 47   Table A-3 and Table A-4 summarize the types of terminal data collected on the non-secure side of the terminal. Some airports indicated “other” frequency and/or provided answers in the free response section. The following is a summary of the free responses: • An airport indicated that data collection on queue length at ticketing, passenger movement, and other data are project based. Security checkpoint wait time and queue length are collected daily by TSA. • An airport indicated that the airport can collect all data in this section as needed. • An airport indicated data collection on queue length at ticketing is done when conducting studies or master plans. Security checkpoint wait time and queue length are collected daily by TSA. Passenger movement data are collected at check-in. • An airport indicated that the airport collects data on transactions from concessions and the number of bags inbound. • An airport indicated that the airport can request ticketing queue length and wait times from airlines.

Table A-3. Data Collection in the Terminal Before Security. Airport Queue length at ticketing Time in queue at ticketing Queue length at the security checkpoint Time in queue at the security checkpoint Passenger movement (e.g., passenger counts at discrete locations or following certain paths) Other data (e.g., related to concessions, bag claim, restrooms, etc.) A No No Yes Yes No No B Yes Yes Yes Yes Yes Yes C Yes Yes Yes Yes No D Yes Yes Yes Yes Yes Yes E No No No No No No F Yes Yes Yes Yes Yes Yes G No No Yes Yes Yes No H Yes Yes Yes Yes Yes Yes I Yes Yes Yes No Yes N/A J Yes Yes Yes Yes Yes Yes K Yes Yes Yes Yes Yes Yes L No No Yes Yes Yes Don't Know M Don't Know Don't Know Yes Yes Yes Yes N No No Yes Yes No No O No No No Yes Yes Yes P Yes Yes Yes Yes Don't Know Don't Know Q No No Yes Yes Don't Know Don't Know R Yes Yes Yes Yes Yes Yes S No No No No Yes No T No No No No No No U No No Yes Yes No No V No No No Yes No No W Yes Yes Yes Yes No No Yes 11 11 18 19 13 9 No 11 11 5 4 8 9 N/A, Don’t Know, no response 1 1 0 0 2 5

Table A-4. Frequency of Data Collection in the Terminal Before Security. Airport Queue length at ticketing Time in queue at ticketing Queue length at security checkpoint Time in queue at the security checkpoint Passenger movement (e.g., passenger counts at discrete locations or following certain paths) Other data (e.g., related to concessions, bag claim, restrooms, etc.) A As necessary As necessary As necessary As necessary -- -- B Annually Annually Annually Annually Annually As necessary C As necessary As necessary More than once/year More than once/year -- -- D As necessary As necessary Continuous Continuous As necessary As necessary E -- -- -- -- -- -- F As necessary As necessary Continuous Continuous As necessary As necessary G -- -- Other Other Other -- H As necessary As necessary Other Other -- -- I As necessary Continuous Continuous -- As necessary -- J As necessary As necessary Continuous Continuous As necessary -- K Continuous Continuous Continuous Continuous Continuous As necessary L Other -- Continuous Continuous Continuous Don't Know M Don't Know Don't Know Continuous Continuous Continuous Continuous N As necessary As necessary Continuous Continuous As necessary As necessary O -- -- -- As necessary Other Continuous P As necessary As necessary Continuous As necessary Other Other Q -- -- Continuous -- Don't Know Don't Know R Continuous Continuous Continuous Continuous As necessary Continuous S As necessary -- As necessary -- As necessary -- T -- -- -- -- -- -- U -- -- Continuous Continuous -- -- V -- -- -- As necessary -- -- W As necessary As necessary As necessary As necessary -- -- Continuous 2 3 12 9 3 3 More than once/year 0 0 1 1 0 0 Annually 1 1 1 1 1 0 As Necessary 11 9 3 5 7 5 Other 1 0 2 2 3 1 Don’t Know 1 1 0 0 1 2 -- 7 9 4 5 8 12 -- = Airport does not collect this or provided no response.

50 Airport Landside Data: Collection and Application Table A-5 and Table A-6 summarize the data collected on the secure side of the terminal. One airport indicated “other” for frequency and provided answers in the free response section. The following is a summary of the free responses: • An airport indicated data collection on passenger movement and accumulation, as well as other data, is done when conducting studies or master plans.

Table A-5. Data Collection in the Terminal Post Security. Airport Queue length at customs/ immigration Time in queue at customs/ immigration Concession usage Passenger movement (e.g., passenger counts at discrete locations or following certain paths) Passenger accumulation (e.g., holdrooms, restrooms) Other data (e.g., related to concessions, bag claim, restrooms, etc.) A Yes Yes Yes No No B Yes Yes Yes Yes Yes C No No Yes Yes Yes D Yes Yes Yes Yes Yes Yes E No Yes No No No No F Yes Yes Yes Yes Yes Yes G Yes Yes Yes Yes H Yes Yes Yes Yes Yes Yes I Yes Yes Yes No Yes N/A J Yes Yes Yes Yes Yes Yes K Yes Yes Yes Yes Yes Yes L Yes Yes Yes Yes No Yes M Don't Know Don't Know Don't Know Yes Yes N Yes Yes Yes No No No O Yes Yes Yes No No P Yes Yes Yes Don't Know No N/A Q Don't Know Don't Know Yes Don't Know Don't Know Don't Know R No No Yes No No No S No Yes Yes Yes Yes No T No No No No No No U N/A N/A Yes No No No V No No No No No No W N/A N/A N/A N/A N/A Yes 12 14 18 11 11 7 No 6 4 3 9 10 7 N/A, Don’t Know, no response 5 5 2 3 2 9

Table A-6. Frequency of Data Collection in the Terminal Post Security. Airport Queue length at customs/ immigration Time in queue at customs/ immigration Concession usage Passenger movement (e.g., passenger counts at discrete locations and/or following certain paths) Passenger accumulation (e.g., holdrooms, restrooms) Other data (e.g., related to concessions, bag claim, restrooms, etc.) A Continuous Continuous As necessary -- -- -- B As necessary As necessary Continuous Continuous As necessary -- C -- -- More than once/year More than once/year More than once/year -- D As necessary As necessary As necessary As necessary As necessary Other E -- As necessary -- -- -- -- F As necessary As necessary As necessary As necessary As necessary -- G -- -- Other Other Other Other H More than once/year More than once/year More than once/year More than once/year More than once/year More than once/year I Continuous Continuous As necessary -- As necessary -- J As necessary As necessary As necessary As necessary As necessary As necessary K Continuous Continuous Continuous Continuous As necessary As necessary L Continuous Continuous Continuous Continuous -- As necessary M Don't Know Don't Know Don't Know Continuous Continuous -- N Continuous Continuous As necessary As necessary As necessary As necessary O As necessary As necessary Continuous -- -- -- P As necessary As necessary Continuous Other Other Other Q Don't Know Don't Know Continuous Don't Know Don't Know Don't Know R -- -- Annually -- -- -- S -- As necessary Annually As necessary As necessary -- T -- -- -- -- -- -- U -- -- Continuous -- -- -- V -- -- -- -- -- -- W -- -- -- -- -- -- Continuous 5 5 7 4 1 0 More than once/year 1 1 2 2 2 1 Annually 0 0 2 0 0 0 As Necessary 6 8 6 5 8 4 Other 0 0 1 2 2 3 Don’t Know 2 2 1 1 1 1 -- 9 7 4 9 9 14 -- = Airport does not collect data or did not respond.

Survey Questions with Results 53   Table A-7 and Table A-8 summarize the data collected on employees. Some airports indicated “other” for frequency and provided answers in the free response section. The following is a summary of the free responses: • An airport indicated that data are collected at exit toll plazas: number of transactions and payment type (e.g., credit card, cash, QR code, toll tag); number and type of vehicle (authorized vehicle only) at crossover gates. • An airport indicated that mode choice data are collected for county employees only. Table A-7. Data Collection for Employees. Airport Mode choice Parking/permit data Other data related to landside A No Yes B Don't Know Yes Yes C Yes Yes D Yes Yes Yes E No Yes F Yes Yes Yes G No Yes No H Yes Yes Yes I No Yes N/A J Yes Yes Yes K Yes Yes Yes L Yes Yes Don't Know M Don't Know Yes N No Yes O Yes Yes P Don't Know Yes N/A Q Yes Yes N/A R No Yes S No Yes No T No No No U No Yes No V Don't Know Yes No W N/A Yes Yes Yes 9 22 7 No 9 1 5 N/A, Don’t Know, no response 5 0 11

54 Airport Landside Data: Collection and Application Table A-8. Frequency of Data Collection for Employees. Airport Mode choice Parking/permit data Other data related to landside A -- Continuous -- B Don't Know Continuous Continuous C As necessary As necessary -- D As necessary As necessary As necessary E -- More than once/year -- F As necessary As necessary As necessary G -- More than once/year -- H More than once/year More than once/year More than once/year I -- Continuous -- J As necessary As necessary -- K Continuous Continuous As necessary L Annually Continuous Don't Know M Don't Know Continuous -- N As necessary Continuous -- O Annually Continuous -- P Other As necessary Other Q As necessary Continuous -- R -- Continuous -- S -- More than once/year -- T -- -- -- U -- Continuous -- V Don't Know Continuous -- W -- Continuous -- Continuous 1 13 1 More than once/year 1 4 1 Annually 2 0 0 As Necessary 6 5 3 Other 1 0 1 Don’t Know 3 0 1 -- 9 1 16 -- = Airport does not collect this information. Responses to question 5 include: • “I was once told at a conference that data is just as important as the technology and infrastructure. That has proven to be more than true.” • “Data associated with passenger movements post security coming online soon in which beacons providing continuous data will placed throughout terminals.”

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Airports collect data to help understand the customer journey from the entrance or access points of the airport to the boarding gates. Processes may change in order to improve the customer experience when the collected data are analyzed.

ACRP Synthesis 132: Airport Landside Data: Collection and Application, from TRB's Airport Cooperative Research Program, documents landside data, collection methods, analysis, and interpretation and discusses how that information affects airport decision-making.

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