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Suggested Citation:"Summary." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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Suggested Citation:"Summary." National Academies of Sciences, Engineering, and Medicine. 2023. Airport Landside Data: Collection and Application. Washington, DC: The National Academies Press. doi: 10.17226/27403.
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1   This synthesis was prepared to provide airport operators and others with an understand- ing of how data collection and analysis assist airport staff in making decisions. Most airport operators have established programs to gather data throughout the entire campus. Airports are complex transportation hubs that are critical in the global transportation system. The efficient operation of an airport requires the effective management of landside facilities, which, for this report, includes on-airport roadways and curbsides serving passengers and the public areas of the passenger terminal building between the building entrances and where passengers scan boarding passes during boarding. The information presented in this synthesis was gathered by (1) conducting a literature search, (2) surveying the top 100 airports (by enplaned passengers) in the United States, and (3) conducting nine case example interviews with the airports serving Chicago (Midway and O’Hare), Denver, Fort Lauderdale, Indianapolis, Jackson (Wyoming), Orange County (California), Phoenix, and San Diego. The information about data collection at airports assembled as part of this synthesis is presented using the following categories: 1. Types of data collected 2. How data are collected a. Vendor reporting b. Direct observation c. Automated monitoring d. Focus groups e. Intercept surveys 3. Costs of data collection, acquisition, analysis, maintenance, and other associated costs 4. Why data are collected 5. How data are analyzed and interpreted 6. How data are used to make decisions Airport staff indicated that data collection and analysis are crucial to making informed deci- sions and ensuring the successful operation of ground transportation facilities. Data analysis provides insight into passenger demand patterns, enables optimized resource allocation, improves the overall passenger experience, enhances landside operational efficiency, helps explain ground transportation demand, and informs the design and layout of terminals. Effective decision-making in these areas is vital in enhancing the passenger experience and facilitating smooth operations. S U M M A R Y Airport Landside Data: Collection and Application

2 Airport Landside Data: Collection and Application Potential areas for further research include developing an understanding of the costs of data collection, especially permanent collection systems such as camera-based systems for passenger and vehicle counts. While the cost information may become obsolete due to rapid changes in technology and cost, airport staff could benefit from understanding the implications that data collection tools could have on staffing, training, data security, and other aspects. This information would help airport staff make informed decisions on the cost-effectiveness and value of potential data collection options.

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Airports collect data to help understand the customer journey from the entrance or access points of the airport to the boarding gates. Processes may change in order to improve the customer experience when the collected data are analyzed.

ACRP Synthesis 132: Airport Landside Data: Collection and Application, from TRB's Airport Cooperative Research Program, documents landside data, collection methods, analysis, and interpretation and discusses how that information affects airport decision-making.

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