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Pages 15-29

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From page 15...
... 15 This overview describes the full range of programs and activities that relate to CMV certification and best practices evaluation. For each program, the following elements will be addressed, whenever applicable: • Objectives.
From page 16...
... As described in the study, the nature of ISO 9000 is as follows: • ISO certification is a common quality innovation by United States and European organizations. • Certification requires that organizations have verifiable routines and procedures in place for product design, manufacture, delivery, service and support.
From page 17...
... system, Carrier Safety Management Essentials -- Guidelines to Assist in the Implementation of a Carrier Safety Management System. According to a recent unpublished feasibility study (Feasibility Study 2006)
From page 18...
... carriers need not have an active FMCSA Safety Fitness Rating, but if the carrier receives less than a satisfactory rating, the carrier cannot be used until the SDDC reviews the carrier's infraction. Additionally, SDDC performs a "capability survey," involving an on-site facilities, terminals, and equipment (FTE)
From page 19...
... formance, set specific goals and targets to improve, and verify their progress. It also enables the public to understand how industry is working to improve performance and to track the results.
From page 20...
... • Coverage factors evaluate the overall nature of the insured's business operations (as related to the policy or coverage) and the loss exposures, which are present in those business operations.
From page 21...
... excelling fleet operations. These are examples of how insurers look at driver management: • Driver Qualification.
From page 22...
... provide fleets exemptions from regulatory requirements. The National Transport Commission (NTC)
From page 23...
... mass management piloted in Victoria, maintenance management piloted in New South Wales, and fatigue management piloted in Queensland. The NTC, including the transportation ministers of each state, embraced the scheme at the national level, and has taken responsibility for coordinating national policy and implementation efforts.
From page 24...
... receive. Through the stringent requirements, the program is designed to help members improve safety performance and ultimately improve highway safety.
From page 25...
... tration on poorer performing carriers and drivers and reduces congestion at enforcement sites. Focus.
From page 26...
... standards, fleets pay application, administration, and audit fees for certification. These range from about $1,000 for the smallest fleets to nearly $10,000 for fleets with 250 vehicles or more.
From page 27...
... – No short cuts – Team approach – Strong customer focus • Evaluation and Measurement – Accidents – Injuries – Key incidents – Observation/documentation – Audits – Roadside out of service rates – Security breaches – Product excursions Development Process. The program was developed by the NPTC Best Practices subcommittee of the Council's Safety Committee.
From page 28...
... report -- Making a Difference.
From page 29...
... reduced driver turnover, and has improved customer satisfaction. The fleet is also using technology as part of its management program.

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