The National Academies Press

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Pages 64-81

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From page 64... ... 64 Guidance for Planning, Design, and Operations of Airport Communications Centers 5.7.5 Support Spaces Restrooms, locker rooms, and break rooms must be adequately sized and close enough to limit walking time spent between the ACC and support spaces. Support spaces must also provide "sensory buffers" from ACC activity, so that workers can de-stress in quiet, restful environments. Read the entire page →
From page 65... ... Communications Center Design Concepts 65 General office equipment and furniture in an ACC should include copiers, printers, facsimile equipment, bookshelves, work tables, and storage cabinets. Multiple handheld radio and cellular phone-charging stations should be provided in quantities appropriate to support multiple shifts of operators and observers. Read the entire page →
From page 66... ... 66 Guidance for Planning, Design, and Operations of Airport Communications Centers • Has a seat pan that adjusts for height and tilt • Supports at least one other seated reference posture in addition to the upright sitting posture • Provides support to the user's back and thighs in the chosen reference postures • Can be adjusted to provide clearance under the work surface • Includes information for the user about the recommended use and adjustment of the chair One of the most innovative developments in console design is the ability to raise and lower the desktop, allowing operators to stand or sit as they want. Although it may seem counterintuitive, staying seated for long periods is actually more stressful, both mentally and physically, than alternating between standing and sitting. Read the entire page →
From page 67... ... Communications Center Design Concepts 67 and other disciplines come together to develop the principles that help assure that devices and systems are usable by the people who are meant to use them. The field approaches design with the "user" as its focal point." Key aspects of human factors include • Acoustical design that establishes and maintains a calm environment. Read the entire page →
From page 68... ... 68 Guidance for Planning, Design, and Operations of Airport Communications Centers occur. Flexible design elements (e.g., moving walls and sliding glass doors) Read the entire page →
From page 69... ... Communications Center Design Concepts 69 Communications modes and technologies include • Wired telephony, which is the primary means of communicating with external parties. • Trunked radio talk groups, provided by the 800-MHz radio system of the city and used by the Operations, APD, and ARFF staff. Read the entire page →
From page 70... ... 70 Guidance for Planning, Design, and Operations of Airport Communications Centers • Co-locate Operations, Public Safety, and Security functions to the maximum extent possible. • Enable multiple ACC monitoring stations to perform all functions, including support of areawide emergencies. Read the entire page →
From page 71... ... Communications Center Design Concepts 71 countywide radio coverage on four mutual-aid channels using seven transmit/receive sites and two receive-only sites. Mobile and portable radios are also programmed with conventional talk-around channels used for car-to-car, portable-to-portable, and portable-to-mobile communications. Read the entire page →
From page 72... ... 72 As with other aspects of traditional airport business practices, this Guidebook does not go into great detail on construction and activation activities routinely performed by an airport operator. Only those few items critical to the successful implementation of an ACC will be discussed in this section. Read the entire page →
From page 73... ... Construction and Activation Activities 73 deal of inter-related activity between construction and technology, especially where the new center is incorporating new or extended technology components. Section 7 outlines considerations for technology-heavy ACC projects. Read the entire page →
From page 74... ... 74 Guidance for Planning, Design, and Operations of Airport Communications Centers 6.5.2 Activation Activation -- the process of preparing for the new facility's opening day -- is critical in the opening of an ACC. Activation requires many activities and the engagement of airport management, operations, and maintenance staff as the facility moves from construction to operation. Read the entire page →
From page 75... ... Construction and Activation Activities 75 In addition, the ACC CONOPS should be provided, along with an explanation of the document's structure and the document's importance in ensuring that the ACC is successful. 6.7 Warranties ACC contractors should provide all post-installation services and equipment necessary to maintain the installed system equipment and software in an operational state. Read the entire page →
From page 76... ... 76 ACC Technology Twenty-first century technology, which is at the heart of virtually all airport operations, in almost every instance, either produces communication as a byproduct of its core function or has been developed specifically as a communications tool. Similarly, technology is the fundamental tool in an ACC. Read the entire page →
From page 77... ... ACC Technology 77 All of the best practices in developing a technology application should be applied to the ACC as a whole. These include the following: • Developing a functional requirements document (FRD) Read the entire page →
From page 78... ... 78 Guidance for Planning, Design, and Operations of Airport Communications Centers first responders; and the Internet, which may be used for remote access to network resources and workgroup messaging. Figure 7-2 illustrates the functions which the ACC should be capable of delivering and the user groups that need them. Read the entire page →
From page 79... ... ACC Technology 79 protocols. Identifying what information is required by each party and how to best provide for information sharing (including identification and authorization) Read the entire page →
From page 80... ... 80 Guidance for Planning, Design, and Operations of Airport Communications Centers more closely on specific systems, rather than being a "generic" operator working on many systems at once. Staff should still be cross-trained to be able to use all systems that may be required in the event of role change or emergency. Read the entire page →
From page 81... ... ACC Technology 81 • Include technology experts, internal or external, as an essential part of the design team in addition to architects and engineers and engage them early in the design process. • Upgrade, if necessary, networked communications systems in order to transmit information rapidly, reliably, and securely with redundancies for analysis and action, especially with regard to alert and alarm information. Read the entire page →

From page 64...

... 64 Guidance for Planning, Design, and Operations of Airport Communications Centers 5.7.5 Support Spaces Restrooms, locker rooms, and break rooms must be adequately sized and close enough to limit walking time spent between the ACC and support spaces. Support spaces must also provide "sensory buffers" from ACC activity, so that workers can de-stress in quiet, restful environments.