A Review of the Army's Public Affairs Efforts in Support of the Chemical Stockpile Disposal Program (2000) / Chapter Skim
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Current CSDP Public Affairs Program
Current CSDP Public Affairs Program
Pages 8-19
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Information Office (POIO) should describe how the role of POIO relates to and supports the mission of the Chemical Stockpile Disposal Program.
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Recommendation 3. The Program Manager for Chemical Demilitarization should reevaluate the level and priority of resource allocations necessary to maintain support for the Public Outreach and Information Office as scheduled disposal operations are undertaken at more sites and as the scope of CSDP activities expands.
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The Stockpile Committee strongly supports the continued development by the Public Outreach and Information Office (POIO) of well coordinated strategic and tactical documents for planning and operations, including Tier 3 documents for all sites.
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The current PMCD web page provides only superficial information. For example, no information is provided on risks associated with stockpile storage and disposal, on emergency preparedness and response, on the baseline reverse assembly and incineration process, or on links from press releases to more detailed information, including the multitude of reports prepared by and for the program.
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For example, findings about the percentage of people knowledgeable about the Army's activities and the number who express preferences for various modes of participation can help POIO evaluate how it allocates resources for its headquarters and on-site offices. Focus groups could be used to clarify survey findings Change Management and Other Processesior Public Involvement The Stockpile Committee has strongly advocated that PMCD adopt and use the Army's change management process (CMP)
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, POIO provides opportunities for people to express their views in person at outreach offices, over toll-free telephone lines, and through face-to-face communications. To encourage public participation, local offices issue press releases, send out mass mailings, issue radio announcements, and advertise in newspapers.
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The Program Manager for Chemical Demilitarization should continue to reach out to stakeholders via multiple public relations, public outreach, and public involvement methods, track the success of these methods, and evaluate the information obtained from them The 1999 CSDP Survey of all sites should be followed up with focused information gathering to clarify key unresolved issues. Recommendation Sb.
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The Public Outreach and Information Office (POIO) should continue to pursue a multidirectional lessons-learned program that includes a tracking system for gathering data from one-way communications and public outreach efforts, surveys, and informal and formal meetings with stakeholders.
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PMCD has clarified its expectations of trust: Consistent with the Chemical Manufacturers Association first principle, the Chemical Stockpile Disposal Program has expanded its efforts in an attempt to better serve the public through open, two-way communication based on trust (PMCD, 1 999a)
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Congress and other elected officials often require different information than local communities. Failure to convey timely information about PMCD's progress, unexpected events, and the potential impacts of mandated changes on risk management, schedule.
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The Program Manager for Chemical Demilitarization should focus on increasing meaningful public input into the decision-making process in order to build a cadre of stakeholder leaders who are trusted by the community to monitor the Chemical Stockpile Disposal Program. These leaders are likely to include, but are not limited to, local mayors, health officers or their equivalents, environmental commissioners, journalists?
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Recommendation 8. The Public Outreach and Information Office should define its critical role in decisions related to site closure and future use in addition to its current role in the disposal of chemical agents and munitions.
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