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Emerging Information Technologies for Facilities Owners Research and Practical Applications: Symposium Proceedings (2001) / Chapter Skim
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4 Information Technologies and Knowledge Management
Pages 19-25

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From page 19...
... J Clay Dean, a consultant with the Naval Facilities Engineering Command, discussed what can be done to facilitate the capture and dissemination of knowledge within organizations through facility design, intranets, and extranets.
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From page 20...
... Physical space also affects a sense of belonging, the development of working relationships, and cognitive functioning. Some of the key issues and challenges of integrating information technologies and collaborative social interactions include understanding the distinctions between information and knowledge, understanding what computers do best and what people do best, and integrating the technological infrastructure with the social and physical infrastructure.
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From page 21...
... Electronic social interactions, on the other hand, are very task oriented. They lose the informal sociality that is associated with human interactions that turn out to be very important to relationship building.
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From page 22...
... It comes down to understanding people and how they work. HUMAN RESOURCES, ORGANIZATIONAL BEHAVIOR, AND ORGANIZATIONAL CHANGE Summary of a Presentation by Karen Stephenson President, Netform, Inc.
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From page 23...
... Within it flows shared knowledge linking people together, but like an underground utility, people do not see where the lines are buried. Distinguishing trust from traffic is critical to understanding networks.
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From page 24...
... , a group of 31 technical discipline leaders and their communities, supported by an intranet serving NAVFAC customers around the world. There are a number of reasons for the interest in knowledge management, including: · leveraging experience by interaction among peers; · retaining knowledge in anticipation of retirements; · facilitating customer support; sharing and retaining corporate and individual knowledge; · improving response to data calls; · enhancing decision support; and · improving linkage with operations.
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From page 25...
... This tool helps capture knowledge because dialogues can be saved to form a searchable database. NAVFAC will assess collaboration tools for increased functionality on the E-net based on technical discipline leader requirements.
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Key Terms

  • engineering command
  • facilities engineering
  • physical space
  • naval facilities
  • technical discipline

  • knowledge work
  • clay dean
  • management program
  • social interactions
  • discipline leaders

  • physical infrastructure
  • judith heerwagen
  • information flow
  • collaboration structure
  • social relationships

  • research practice
  • karen stephenson
  • capture knowledge
  • real space
  • discipline leader

  • technology center
  • information transfer
  • informal networks
  • key knowledge
  • brainstorming tools

  • integrate work
  • called technical
  • work processes
  • stephenson researches
  • unfolds formal


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