Learning from Our Buildings A State-of-the-Practice Summary of Post-Occupancy Evaluation (2001) / Chapter Skim
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4 Post-Occupancy Evaluation Processes in Six Federal Agencies
4 Post-Occupancy Evaluation Processes in Six Federal Agencies
Pages 35-41
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From page 35... ...
The remainder of this chapter contains information about the survey questions, a summary of findings, and descriptions of the POE programs in the six agencies. SURVEY QUESTIONS In January 2001, a questionnaire was designed and issued to six sponsor agencies of the Federal Facilities 35 Council who volunteered to provide information about their post-occupancy evaluation processes.
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From page 36... ...
Focus of POE Programs Each of the six agencies used POEs to determine client or user satisfaction at some level, but it also used them to fulfill other objectives. These objectives included determining building defects within the construction warranty period, supporting design and construction criteria, supporting performance measures for asset management, evaluating construction inspectors, lowering facility life-cycle costs by identifying design errors that could lead to increased maintenance and operation costs, clarifying design objectives, improving building performance, and supporting corporate sales and image objectives.
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From page 37... ...
Other variables accounting for the range of costs included whether the facilities were located in the United States or abroad, whether in-house staff or consultants were used, and how the resulting information was packaged and distributed. DESCRIPTIONS OF POE PROGRAMS National Park Service, Department of the Interior In the mid-1980s the National Park Service completed formulation and development of an extensive POE program; however, due to changes in staff and downsizing of the NPS central design office, the program was not fully executed.
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From page 38... ...
The NAVFAC criteria office administers the surveys. The criteria manager for the facility type identifies criteria issues and actions to be initiated and implements interim guidance to the organization when required.
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From page 39... ...
The Air Force plans to share the results of the POE with the construction agent, the user, the base civil engineer, and the major command for use in any future designs and for incorporation into Air Force design standards. It is Air Force policy for a POE to be accomplished sometime during the ninth to eleventh month following beneficial occupancy (acceptance of the facility by the user agency)
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From page 40... ...
Different questionnaires are directed to different key personnel, including operating staff and design-delivery team members. The measures are intended to help determine if GSA is meeting a number of key management indicators including comparison of construction "pro forma" with final pro forma, maintenance and cleaning costs benchmarked against national standards, utility costs, sustainability, energy usage against FY 2010 goals, accessibility for the physically disabled, and client satisfaction.
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From page 41... ...
The information gathered through the POE process is not used in real estate decision-making or capital asset management; however it is used in planning, design, and construction decisions. Real estate decisions are affected only as site-planning criteria are modified.
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