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A Information Management Systems in the International Liner Shipping Industry
Pages 47-54

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From page 47...
... In general, liner shipping companies manage their information and business processes with an array of technologies, including mainframe computer systems, electronic data interchange (EDI) , Web tools connected to mainframe systems, customer relationship management software, fax, and e-mail.
From page 48...
... ] .1 Another example of a centralized government information management system is the Coast Guard's National Vessel Movement Center, which receives notices of arrival (NOAs)
From page 49...
... A general site might include general background infor mation about the line, company news, descriptions of available services, a com pany history, hiring information, contact information for offices worldwide, and links to other sites. The business transaction site requires customer registration and would provide specific access for activities such as making bookings, sub mitting bills of lading, tracking shipments, creating customer reports, and view ing accounts.
From page 50...
... using the appropriate business transaction section of the line's website. Under either approach, that information goes into the company's mainframe system and becomes available to, for example, the equipment dispatcher, who must determine whether the container yard has the necessary inventory and make arrangements to have the containers available for use; and the marine terminal and vessel operators, who ensure that appropriate preparations are made and that needed equipment (e.g., reefer plugs for refrigerated containers)
From page 51...
... -- is becoming the preeminent centralized government data management system for security prescreening of import cargoes to the United States.
From page 52...
... Some foreign jurisdictions also request filing of export cargo manifests. 2The 24-hour rule does not formally require that the CF 1302 cargo declarations be submitted elec tronically via AMS, but electronic submission is strongly encouraged.
From page 53...
... In business transactions between ocean carriers and their customers, user reg istration and assignment of passwords is a common security measure, but actual encryption of data tends to be limited to situations in which the parties are pass ing data related to title to goods, as, for example, with remote printing of bills of lading. Carriers communicate with customers, whether cargo owners, consolidators, or logistics management companies, in a similar fashion.
From page 54...
... CRM also facilitates contract management activities and simplifies contract com pliance reviews. When customers want to check on the status of particular cargo movements, they can contact the line's customer service department or use the line's website.


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