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Appendix C: CAHPS® Clinician & Group Survey: Health Literacy Item Set
Pages 117-124

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From page 117...
... The CAHPS Consortium is examining the performance of the two response scales in the context of this survey. The CAHPS Clinician & Group Survey and Reporting Kit contains complete information on preparing, fielding, analyzing, and reporting the CAHPS Clinician & Group Survey.
From page 118...
... 1 Never 2 Sometimes 3 Usually 4 Always Insert HL5 – HL9 after core question 15. Please note that HL5 was formerly C5.
From page 119...
... HL11. In the last 12 months, did you see this doctor for a specific illness or for any health condition?
From page 120...
... In the last 12 months, how often did this doctor ask you whether you would have any problems doing what you need to do to take care of this illness or health condition? 1 Never 2 Sometimes 3 Usually 4 Always HL15.In the last 12 months, how often did this doctor explain what to do if this illness or health condition got worse or came back?
From page 121...
... 1 Never 2 Sometimes 3 Usually 4 Always HL20. In the last 12 months, did this doctor explain the possible side effects of your medicines?
From page 122...
... 1 Yes 2 No If No, go to core question 23 Core question 22. When this doctor ordered a blood test, x-ray or other test for you, how often did someone from this doctor's office follow up to give you those results?
From page 123...
... 1 Never 2 Sometimes 3 Usually 4 Always Please note that HL30 is only included in the Spanish version of the Item Set HL30. In the last 12 months, how often were the forms that you had to fill out available in Spanish?


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