Facilitating State Health Exchange Communication Through the Use of Health Literate Practices Workshop Summary (2012) / Chapter Skim
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6 Reflections on Lessons Learned
6 Reflections on Lessons Learned
Pages 79-84
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From page 79... ...
She highlighted the opportunity to incorporate health literacy into the training of patient navigators through the work of the National Association of Insurance Commissioners as they create a training template for the exchange patient navigators. Roundtable member Susan Pisano agreed that an excellent training program for navigators is one of the most important contribu tions that could be made to assure optimal functioning of the state health insurance exchanges.
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From page 80... ...
She suggested that employers, as critical determinants of employee insurance options, need to become more aware of issues related to health literacy. Linda Harris, roundtable member, expressed concern that some states might be overwhelmed in trying to develop a health insurance exchange.
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From page 81... ...
Andrew Pleasant, roundtable member, noted that 75 percent of health care expenditures are spent on treating or managing preventable chronic disease. Health literacy is one of the most powerful tools to prevent these unnecessary expenditures.
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From page 82... ...
These exchanges could help foster a paradigm shift, from thinking of health insurance as a product to assist with acute and chronic care conditions to thinking of it as a product to help reach optimal health. This paradigm shift will occur if health literacy is infused into the health communications enacted by the state exchanges, he said.
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From page 83... ...
The population served by the exchanges will have its own unique characteristics. Nevertheless, lessons learned from the Medicare and Medicaid programs will be applicable to the exchanges.
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