Resource Manual for Airport In-Terminal Concessions (2011) / Chapter Skim
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1 Introduction to Airport In-Terminal Concessions
1 Introduction to Airport In-Terminal Concessions
Pages 1-5
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From page 1... ...
Developing and managing in-terminal concession programs requires the application of sound commercial practices adapted to the unique constraints of airport terminals, an understanding of the needs of passengers, and an understanding of the public procurement requirements under which individual airports operate. The rapid growth in airline travel following World War II was characterized by a highly regulated airline industry and a growing need for new, modern terminals and airfield capacity.
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1.2 Purpose of the Resource Manual The purpose of this resource manual is to provide airport concession managers and other stakeholders, such as airport senior management, board members, concessionaires, and airlines, with an easy-to-use reference for understanding, planning, evaluating, managing, and developing airport in-terminal concession programs. 1.3 Methodology and Data Collection Data to support the findings and recommended practices in this resource manual were collected through several means including a literature review and surveys.
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References to "the survey" in this resource manual pertain to the web surveys and interviews conducted for this research project, unless otherwise specified in the text. 1.3.3 Use of Financial and Other Data in the Resource Manual Financial data, the basis for commonly used metrics such as sales per enplaned passenger and revenue per enplaned passenger, change each year.
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From page 4... ...
The underlying purpose of this research project is to create a document that has practical value for practitioners in the field of airport concessions. It is intended that this resource manual will offer a number of potential benefits, including the following: • Helping airport concession managers and others in the field understand the differences among airports and how these differences affect concession programs.
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From page 5... ...
These practices are not necessarily recommended, but are provided to reflect current practices in the industry. Introduction to Airport In-Terminal Concessions 5
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