The National Academies Press

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Pages 77-92

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From page 77... ... Depending if arriving and departing activities are separated laterally or vertically, the amount of signing and placement of signs may be handled differently. Figure 5.3 provides an example of how public and ground transportation services are physically separated by islands for pedestrian safety and distinction of various activity areas. Read the entire page →
From page 78... ... Terminal verification Door number/identification Distinction of lanes/zones for public pick-up and commercial lanes/zones for ground transportation Informational signs No smoking Security requirements Emergency call boxes/telephones Crosswalks Ground Transportation Distinction of lanes for public traffic and lanes for ground transportation traffic Identification of "pick-up" lanes and "through traffic" lanes Identification of zones for various vehicle types: • Taxis • Rental Car Shuttles • Hotel Shuttles • Limos/Towncars • Parking Shuttles • Other service vehicles Exit door/zone identification No stopping/standing areas Crosswalks sepyTelciheVspuorGresU Private Vehicle Operations Passenger cars, trucks, and SUVs Taxicab Operations Passenger cars and minivans Scheduled Services Buses and vans Non-scheduled Limo and Charter Bus Operations Buses, limousines, town cars Courtesy Vehicle Operations/Shuttles Buses and vans associated with hotels, parking facilities, rental cars, etc. Commercial Operations Armored vehicles, local delivery trucks Emergency/Enforcement Operations Police cars, ambulances, fire trucks Figure 5.1. Read the entire page →
From page 79... ... For example, areas used by courtesy vehicles operations may be combined into a category called "Shuttles"; however, these may be broken out into "Hotel Shuttles," "Rental Car Shuttles," and "Airport Shuttles" at another airport. The term "Shuttles" or "Ground Transportation" should be used to guide patrons to the general area of ground transportation vehicles, and then more specific functions can be called out (e.g., "Hotel Shuttles" and "Rental Car Shuttles") Read the entire page →
From page 80... ... In some instances, the air carrier's logo is also used to visually reinforce the message but is secondary information and can be displayed only if the logo does not otherwise cause the airline's name to be truncated, have reduced letter height, or condensed letter spacing just to accommodate the logo. Figure 5.6 shows one installation where the airline identifier signs are placed in a highly visible manner for vehicles and pedestrians. Read the entire page →
From page 81... ... • Pedestrians may be walking to the terminal from a parking garage or the ground transportation drop-off areas that require them to approach the terminal from a direction that is opposite the direction of traffic. Curbside and Ground Transportation 81 Figure 5.6. Read the entire page →
From page 82... ... This signing is typically regulatory and informational such as the following: • Security advisories and instructions, • Municipal/federal regulations, and • Airline baggage policies. 82 Wayfinding and Signing Guidelines for Airport Terminals and Landside Figure 5.7. Read the entire page →
From page 83... ... One consideration should be made in regards to terminology at airport arrivals. From the disembarking passengers' perspective within the terminal, they are most likely being directed to "Baggage Claim" and/or "Ground Transportation." From the drivers' perspective attempting to rendezvous with their party, they are commonly seeing signs indicating "Arrivals" or "Passenger Pick-Up." This apparent disconnect in terminology can cause confusion and frustration as both parties attempt to describe the same location using different names based on their perspective. Read the entire page →
From page 84... ... (The same information should be repeated via an audio message for reinforcement and for ADA compliance.) 84 Wayfinding and Signing Guidelines for Airport Terminals and Landside Figure 5.10. Read the entire page →
From page 85... ... Guide signs should specify whether, for instance, the "Airport Connector" is an inter-terminal people mover versus a local bus or rail route that leaves the airport. More discussion of transit means internal to an airport can be found in Section 6.3.2. Read the entire page →
From page 86... ... 86 Wayfinding and Signing Guidelines for Airport Terminals and Landside Read the entire page →
From page 87... ... As airport users see a standard set of symbols deployed across airports, people begin to identify them through the repetition and eventually seek them out for assistance and guidance. 5.5.3 Typography While the argument continues about whether sans serifs are easier to read than serif fonts in text copy, sans serif typefaces, because their letter shapes are simpler, have been proven to be slightly more legible than their serifed cousins. Read the entire page →
From page 88... ... 5.6.2 Illumination Options for Night-Time Visibility Because the ambient light levels along curbsides in most major airports can vary (from terminal buildings, roadways, and landscaping) it may be necessary to use external or internal illumi88 Wayfinding and Signing Guidelines for Airport Terminals and Landside Read the entire page →
From page 89... ... 5.6.2.3 Internal Illumination Internally illuminated signs can be designed to provide sign recognition and legibility distances comparable to those of externally illuminated. Proper materials and design must be used for the specific viewing angles present for a specific sign location. Read the entire page →
From page 90... ... 90 Wayfinding and Signing Guidelines for Airport Terminals and Landside Treatment Category Description Crosswalk This category encompasses standard crosswalk markings and pedestrian crossing signs, as opposed to unmarked crossings. Enhanced This category includes those devices that enhance the visibility of the crossing location and pedestrians waiting to cross. Read the entire page →
From page 91... ... • List ADA issues specific to the state that may diverge from national standards. • List the provisions in the Air Carriers Access Act. Read the entire page →
From page 92... ... • An approach for multiple languages. Managing the Experience Develop a narrative of the wayfinding experience: • Write an accessibility narrative starting at the curb, and progressing to the gate describing the specific issues and recommendations for each area in the wayfinding process. Read the entire page →

From page 77...

... Depending if arriving and departing activities are separated laterally or vertically, the amount of signing and placement of signs may be handled differently. Figure 5.3 provides an example of how public and ground transportation services are physically separated by islands for pedestrian safety and distinction of various activity areas.