Guide for Customer-Driven Benchmarking of Maintenance Activities (2004) / Chapter Skim
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Introduction to the Guide
Introduction to the Guide
Pages 1-5
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It was developed by preparing a draft and obtaining extensive review comments from various agencies including states, counties, and a toll authority. Preparation of the guide included field testing most of the procedures in the guide in three states (California, Minnesota, and Ohio)
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. Today, maintenance organizations are becoming increasingly focused on customer-oriented measures such as the smoothness of roads, the legibility of signs at night, sight distances at intersections, the attractiveness of roadsides, and the speed with which roads covered with ice and snow are returned to bare pavement.
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Chapter 3 discusses important issues of measurement, including various types of measures, key attributes of measures such as statistical validity, the need for each benchmarking unit to use the same measures, and sources of candidate measures -- for example, the proceedings of the National Workshop on Commonly Recognized Measures for Maintenance. Chapter 4 is the "how to" portion of the guide and is organized by the five main steps of customer-driven benchmarking: 1.
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From page 4... ...
Introduction to the Guide 4 IDEA CAUTION STEP EASY METHOD RIGOROUS METHOD ADVANCED METHOD QUALITY CONTROL/QUALITY ASSURANCE
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