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Appendix F - Salt Lake City, Utah, Case Study
Pages 44-49

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From page 44...
... Carol J Groustra Director Utah Communications Bureau Adrian Ruiz Manager Salt Lake Communications Center David Kinnecom Traffic Operations Engineer Salt Lake TOC Mack Christensen Traffic Operations Engineer UDOT Region 2 Billy Frashure Incident Management Specialist Salt Lake TOC Barbara Barton Shift Supervisor Salt Lake Communications Center Sergeant Ted Tingey Utah Highway Patrol
From page 45...
... Part of the motivation for establishing strong centralized traffic management in the Salt Lake City area was the concern for safety and security at the 2002 Winter Olympics, particularly because of terrorism concerns in the wake of September 11, 2001. The TOC also houses the UDPS Communications Bureau (with statewide responsibilities)
From page 46...
... 4.3 Diligent Radio Traffic Monitoring The IMT units constantly monitor fire dispatch radio channels for information on new highway incidents. Their dispatching center (the TOC Communications Center)
From page 47...
... Improvements brought about through cooperative highway activities are often difficult to express in economic terms, such as reductions in costs or improvements in revenue. No specific examples of benefit reporting was obtained from the TOC in Salt Lake City that could highlight the performance measures and benefits attributable to information sharing between public safety agencies and transportation agencies.
From page 48...
... The effects of highway incidents can spread through all jurisdictions, which can require the formation of ad hoc multiparty efforts involving outside agencies. The recent elevation of the TOC and expansion of its traffic management responsibilities to a statewide scope will present significant institutional challenges in the future, as new relationships are established with the other UDOT regions, UHP Bureaus, and Communications Bureau Dispatch Centers.
From page 49...
... Apparently, this story was one of the reasons that IMT personnel have been granted permission to check vehicle license numbers for possible entries in wanted files before they render assistance. 8.3 Using a Common CAD System and Communications The Salt Lake City participants in highway incident management are enjoying an unusual luxury: there has been sufficient capacity on these systems to accommodate transportation along with public safety users.


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