Practices in No-Show and Late Cancellation Policies for ADA Paratransit (2005) / Chapter Skim
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In addition to documenting regulatory requirements, this synthesis includes a summary of recent interpretations provided by FTA based on recent ADA paratransit compliance reviews and complaint responses. This report also describes how existing no-show and late cancellation policies are administered, the community response, and the effectiveness of these policies in small, medium, and large transit agencies surveyed throughout the United States.
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There are numerous examples of specific actions that transit agencies appear to be taking with respect to no-show policies that are in keeping with the ADA regulations and FTA letters of finding. These elements are highlighted in the report, including examples of passenger incentives, alternative approaches to policy development, technology as a tool to manage no-shows and late cancellations, documentation and record keeping practices, determination of what is beyond the rider's control when missing a trip, and passenger information dissemination.
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