Guide for Emergency Transportation Operations (2005) / Chapter Skim
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Pages 33-46
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From page 33... ...
THE OPERATIONS AND TECHNOLOGY SELF-ASSESSMENT AND GUIDANCE The Operations and Technology Guidance is designed for the ETO program manager, namely the individual designated by senior management as responsible for implementing the key strategies through a series of coordinated tactics within and across agencies. The guidance for operations and technology is divided into four basic strategy areas, and a brief questionnaire has been developed for each.
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From page 34... ...
STRATEGY 1: MAKE HAZARD-SPECIFIC/PROACTIVE PREPARATIONS Proactive anticipation of common and unique hazards and development of hazardspecific protocols and technology are key to improving the safety of those involved in incidents, as well as responders. Therefore, key useful features are incorporated from preparation and response requirements to the complete range of special events and emergencies (including major incidents, HAZMAT, criminal, severe weather, natural disasters, and terrorism)
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From page 35... ...
This requires forethought in the design and operation of the TMC that, depending on the event, may require the TMC to evolve into an auxiliary Emergency Operations Center, closely networked with other emergency responding agencies and centers. • Reduce victim fatality • Investigate crime and liability • Control traffic • Enforce law • Maintain capacity • Minimize backup and secondary crashes • Clear roadway Readiness to Advance • Independent, joint agency review and self-assessment of the degree of achievement of these tactics in support of the overall strategy.
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From page 36... ...
DOTs can support these efforts through shared use of ITS assets. • Reduce victim fatality • Ensure responder safety • Inform motorist • Provide motorist assistance Improve Contacts/Communications with Security Entities Develop formal interagency relationships and communications networks and protocols between state DOTS and the non-transportation public safety, emergency, and security communities including secure routings for classified information.
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From page 37... ...
Existence of joint protocols and procedures for site investigation. Existence of joint protocols and procedures for positive traffic control.
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From page 38... ...
• Investigate crime and liability • Minimize backup and secondary crashes • Clear roadway Provide Training in Quick Clearance and Site Management Collectively train DOT and public safety personnel in proper site management, prevention of secondary crashes, responder safety best practices, and quick clearance, including improved investigative methods, updated towing requirements, and improved spill clean-up procedures. • Control traffic • Enforce law • Maintain capacity • Minimize backup and secondary crashes • Clear roadway Provide Combined Training for Interagency Communications Train DOT and public safety personnel on the importance of clear and concise communications on the scene, in the area of the incident, and from traffic management/operations centers and emergency communications centers.
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From page 39... ...
and pre-positioned equipment. • Ensure scene responder and public safety • Control traffic • Enforce law • Minimize delays • Eliminate secondary accidents • Divert traffic • Maintain capacity • Coordinate response • Provide motorist assistance Provide Combined Training in Incident Command and Unified Command Systems Train DOT personnel jointly with public safety agencies in incident command systems, as it is widely used by public safety agencies in a large range of emergencies.
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From page 40... ...
Availability and training in the use of advanced site investigation technologies. Use of advanced communication systems supporting interoperable voice, data, and video communications to aid in responder safety and victim care/treatment.
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From page 41... ...
• Investigate crime and liability • Minimize delays • Ensure scene responder and public safety • Coordinate response Improve Site Investigate Procedures Improve site investigation procedures, including better utilization of accident data collection technology and team procedures, to minimize disruption to traffic and responder exposure on the roadway. • Ensure scene responder and public safety • Minimize delays • Maintain capacity • Control traffic Arrange for Special Clearance and Control Equipment Arrange for special clearance and control equipment and services for handling, removal, and treatment of heavy vehicles, debris, and HAZMAT to minimize responder risk and traffic disruption.
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From page 42... ...
These may include surveillance and detection technologies, lighting, barriers and key element lockouts, and increased patrolling and reduced access during periods of heightened threats. • Ensure scene responder and public safety • Control traffic • Enforce law • Minimize delays • Divert traffic • Maintain capacity • Coordinate response Improve Contacts/Communications with Security Entities Develop formal interagency relationships and communication networks and protocols between state DOTs and the non-transportation public safety agencies, emergency and security communities including secure routing for classified information.
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From page 43... ...
STRATEGY 4: MEASURE/BENCHMARK PERFORMANCE AGAINST BEST PRACTICE The establishment of clear objectives and related benchmarks together with the measurement of task time and resource utilization are essential for the establishment of a meaningful and worthwhile performance improvement strategy. While it is unlikely that agencies will see a significant increase in budgets for ETO, the establishment of key performance measures will be invaluable in determining how other elements of an agency's programs and activities are contributing to ETO.
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From page 44... ...
• Ensure scene responder and public safety • Minimize delays • Maintain capacity • Control traffic Develop Regular Reporting Mechanism Determine use of data for both performance improvement in field and progress in service for customer reporting and develop regular reporting mechanisms. • Establish basis for field activity performance improvement • Customer service reporting Readiness to Advance • Use of advanced techniques and technologies to automate some of the data collection process.
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From page 45... ...
• Ensure scene responder and public safety • Minimize delays • Maintain capacity • Control traffic Conduct formal interagency evaluation of performance and establish next-level improvement targets. • Ensure scene responder and public safety • Minimize delays • Maintain capacity • Control traffic
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From page 46... ...
Effective traffic incident and emergency event response focuses on the safety of travelers and responders, quick clearance time, and minimum traffic disruption. Exceptional performance requires effective communications, coordination, preestablished protocols, cooperation with other responders, and frequent multi-agency planning and training.
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