Transportation Performance Management: Insight from Practitioners (2010) / Chapter Skim
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Pages 9-12
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From page 9... ...
Careful scrutiny of lagging and leading performance indicators reveal new insights on how to perform tasks and help agency managers make better day-to-day decisions about how to direct staff and resources to achieve outcomes that are more closely aligned with the agency's overall strategic agenda for achieving improved performance. At a transportation agency, for example, annual pavement survey data in combination with predictions about future performance can be used to assess the validity of alternate approaches to managing asset conditions such as the use of thinner overlays or new materials formulations.
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From page 10... ...
10 Transportation Performance Management: Insight from Practitioners Strategic Performance Measures for State DOTs -- A Handbook for CEOs and Executives, American transportation.org/Quality-CEOHandbook.pdf. Association of State Highway and Transportation Officials, Washington, D.C., 2003.
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From page 11... ...
DOT and its modal administrations; – A full review of state transportation agency-level performance measurement-related research undertaken by the National Cooperative Highway Research Program, the Transit Cooperative Research Program, university transportation centers, as well as research by individual state departments of transportation; – A limited review of performance measurement-related research work performed by state and local nontransportation agencies, private-sector organizations, transit agencies, metropolitan planning organizations, local governments, and nonprofit agencies; and – A limited review of performance measurement research work performed by non-U.S. transportation organizations.
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From page 12... ...
Practitioner review sessions were conducted at the Georgia, Indiana, Kansas, and New Jersey DOTs. 1.3 Guidebook Structure The remainder of the Guidebook discusses ways to implement performance management in core business functions relevant to DOTs: • Chapter 2 addresses the basic structure of a performance management system and how it fits within the overall management structure of a transportation agency; • Chapters 3 through 6 provide insights from practitioners for linking performance measures to decision-making and provides examples from the case studies conducted for this research effort; and • Chapter 7 offers some lessons learned and discusses challenges to implementation of performance management programs.
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