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Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations (2010) / Chapter Skim
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Chapter 11 - Future Research Needs
Pages 124-125

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
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From page 124...
... Workforce stability has now been shown to be a significant factor in productivity; experienced operators have shown to be 8% to 24% more productive. Additional research is needed to document the effectiveness of various procurement and contracting approaches that are being developed to ensure workforce stability.
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From page 125...
... Additional input from vehicle operators is needed to develop a more detailed understanding of recruitment and retention issues. This might include additional focus groups with operators, or exit interviews with former operators.
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Key Terms

  • ada paratransit
  • paratransit operations
  • additional study
  • public transit
  • continued study

  • paratransit services
  • complaint rates
  • factors related
  • studies conducted
  • following specific

  • industry experiences
  • reduce turnover
  • transit agencies
  • model describing
  • research undertaken

  • operator training
  • tional input
  • detailed study
  • impact service
  • significant relationship

  • rider complaint
  • develop data
  • service quality
  • service providers
  • training efforts

  • wage parity
  • force flexibility
  • integrating paratransit
  • ator turnover
  • workforce instability


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