Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations (2010) / Chapter Skim
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Pages 49-58
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Several key interrelationships between the various factors in the model are also discussed. Finally, the underlying causal factors that affect operator recruitment and retention are also explored.
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Low pay in current ADA paratransit operations was cited as a major factor in low training completion rates. Low pay was also cited by focus group participants and survey respondents as the main reason for high turnover.
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Not offering health care benefits, in particular, can limit the pool of potential applicants. Applicants with families and applicants without other ways to obtain health care coverage may place a premium on this particular benefit.
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instance, in each case the programs were designed in multiphased bonus formats with the referring employee receiving two or more payments at designated periods of employment of the new hire. Current employees are often overlooked in their natural role as informal recruiting resources.
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tant factor. Figure 4-3 shows some of the key considerations in training and the tools that can help with recruitment and retention.
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Providing Support and a Positive Work Environment The provision of efficient and quality ADA paratransit service requires a team effort. To perform to their maximum ability, vehicle operators need good support from other parts of the organization, including scheduling and dispatch.
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They don't know the city themselves. It is frustrating when you can't do what you could because of poor planning." • "Dispatchers are disrespectful and rude." • "Dispatchers sometimes don't sympathize with what the operators are dealing with." Managers who participated in the focus groups concurred with operators that disrespectful dispatchers negatively impact operator job satisfaction.
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This pressure on resources and costs appears to have an impact on vehicle operator recruitment and retention. Wages for paratransit service are sometimes very low and fringe benefits are often limited.
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Important Inter-Relationships Figure 4-5 illustrates how certain factors impact vehicle operator recruitment, retention, and performance. There are also a number of important inter-relationships between factors.
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degree to which increased wages impact turnover and the impact of years of experience on productivity would allow systems to set wages and compensation to minimize total cost. This issue is explored more fully in Chapter 6.
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