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Pages 5-7

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From page 5...
... Recent studies of ADA paratransit services and compliance reviews conducted by the Federal Transit Administration (FTA) have identified vehicle C H A P T E R 1 Background
From page 6...
... For example, detailed research was conducted to identify the following: • The impacts of various levels of pay and other compensation on vehicle operator turnover, • The impacts of tenure and work experience on productivity and service quality • Experiences with integration of fixed-route and paratransit workforces and efforts to equalize pay, • Innovative approaches to procurement of ADA paratransit services that are designed to increase workforce stability, • The cost of recruitment and training, and • Innovative recruitment practices and efforts to reduce turnover. A better understanding of the factors and inter-relationships that affect vehicle operator recruitment and retention will help public transit agencies and service providers establish more appropriate wage and benefit structures, attract and retain qualified and experienced operators, and provide more efficient and cost-effective services.
From page 7...
... The experiences of several selected systems that have achieved wage parity or are working toward it are presented. Finally, Chapter 10 describes efforts by several public transit systems to develop more stable ADA paratransit vehicle operator workforces through innovative procurement or contracting.


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