Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations (2010) / Chapter Skim
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Pages 65-73
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65 It is also commonly felt that if vehicle operators can be retained and are satisfied in their jobs, improved performance should be the end result. The added experience on the job should allow operators to be more efficient.
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Runs were then sorted based on type and operator tenure groups. The run descriptions were unique to each system.
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67 Figure 6-1. Productivity by vehicle operator tenure group, weekday AM split runs, DART ADA paratransit service, March 1–7, 2009.
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of experience. The group of operators with 3 to 5 months of experience also performed well on these straight runs.
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tenure performed at an average productivity or 1.29, compared to an average productivity of only 1.02 for operators with less than 6 months of experience. This represents a 34% increase in productivity.
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performance for various tenure groups was then developed. As was done in the productivity analysis, the following tenure groups were used: • Less than 3 months of tenure, • 3 to 5 months of tenure, • 6 to 12 months of tenure, • 13 to 24 months of tenure, • 25 to 60 months of tenure, and • 61+ months of tenure.
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For the "Weekday Medium" runs, which were the largest number of similar type runs, the difference in performance was even more pronounced. Operators with less than 3 months experience were on-time for only 77.36% of all trips.
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Complaint Rate Results -- LYNX, Orlando, FL Eleven months of complaint data was analyzed in Orlando. A total of 277 operator-related complaints were identified.
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experience. In Dallas, on-time performance was almost 5 percentage points higher for operators with more than three months of experience compared to operators with less than 3 months of experience.
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