Guide to the Decision-Making Tool for Evaluating Passenger Self-Tagging (2011) / Chapter Skim
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Pages 13-17
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From page 13... ...
Several issues regarding facility concerns were raised. These issues included reducing the peak congestion in the check-in lobby, making continual improvement in passenger flow, reducing the size of the check-in facility, delaying construction of capital projects, increasing the throughput of the bag drop/check-in desk, and increasing efficiency within the existing infrastructure.
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From page 14... ...
On the other hand, queue lines would build and diminish much like traditional check-in counters, and passenger check-in and bag drop times would differ greatly from 2 minutes to more than 10 minutes. Many factors were noted as being responsible for the variance in efficiencies.
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From page 15... ...
Most used an agentassisted bag drop in which the agent would validate the identity of the person dropping the bag, weigh the bag, and activate the tag before sending the bag to the bag room. Design Recommendations While the implementations studied varied significantly, a few specific design elements were found to have a significant impact on the success of implementation and passenger acceptance.
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From page 16... ...
Most airlines indicated a preference for installing dedicated systems but were willing to discuss the benefits of common use installations. In general, airports have been supportive of airlines installing dedicated self-tagging solutions; however, in order to support other carriers that will move to self-tagging, airports anticipate the need to provide a common bag drop.
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From page 17... ...
obtain additional input to prerequisite information, if applicable. At both locations, the research team conducted a series of interviews with airport staff and management, partnering airline staff, TSA staff, technology solution providers, and other stakeholders.
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