Guide to the Decision-Making Tool for Evaluating Passenger Self-Tagging (2011) / Chapter Skim
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Appendix C - Assessment Tool Content Information
Appendix C - Assessment Tool Content Information
Pages 48-62
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48 A P P E N D I X C Assessment Tool Content Information
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The impact may also include common bag drop. The airport must develop a common use strategy as an underlying passenger processing methodology.
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1. Airport staff and consultant manhours for planning, potential timemotion studies, and selftagging simulations 2.
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1. Airport management and finance staff and consultant manhours for planning and financial impact assessment Assessment Tool Content Information 51 Questions for Validation Basis Impact Resulting Action Cost Impacts Are customer service requirements understood?
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1. Airport staff and consultant manhours for planning and design 2.
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Potential costs in facility and infrastructure changes 3. May also include staffing costs at the security checkpoint Is a centralized baggage handling system with baggage sortation available where self-tagging and common bag drop are being considered?
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Airport staff and consultant manhours for planning and design, conducting time and motion studies 2. Potential costs in facility and infrastructure changes Are check-in kiosks (airline- dedicated or common use self service)
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1. Airport staff and consultant manhours for planning and preparation of procedures Are there adequate airport service management processes and on-site technical support to maintain systems and hardware (kiosks, bag drops, technology infrastructure)
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1. Airport staff and consultant manhours for planning and preparation of change management procedures 2.
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1. Airport staff and consultant manhours for planning, and design Are locations needed for passengers to weigh and possibly repack their bags prior to approaching the bag drop?
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Potential costs for airport staff towards the execution of the plan Is the airport interested in a home printing tag solution? One method of selftagging which is evolving includes printing tags at home on the passenger's personal printer.
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Potential costs for airport staff towards the execution of the plan Will the airline change their acceptance rules to allow printing of tags earlier? If all kiosks are able to print bag tags, it is possible that passengers may want to drop their bags earlier.
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Potential cost includes upgrades to existing baggage handling system equipment: hardware/software Does the planned self-tagging bag drop have a securely controlled induction point to the baggage system? The TSA is probably going to require that a passenger or unauthorized person not have access to baggage that has been accepted and the baggage tag activated, unless under supervision by the airline representative.
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Potential cost includes upgrades to existing kiosks: hardware/software 3. Potential cost includes printers and paper stock Can airline software support self-tagging, including printing of bag tags, active/inactive tags, BSMs, etc.?
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Potential cost includes changes/additions to the current IT infrastructure If active/inactive tags are required, can the software accommodate this requirement? The host software must support the production of active/inactive bag tags at the self-tagging kiosks and bag drop locations.
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