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Guide to the Decision-Making Tool for Evaluating Passenger Self-Tagging (2011) / Chapter Skim
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Summary
Pages 1-3

The Chapter Skim interface presents what we've algorithmically identified as the most significant single chunk of text within every page in the chapter.
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From page 1...
... of this report should be able to • Achieve a good understanding of the passenger self-tagging process, • Gain knowledge as to the various means and methods being tested, • Receive a customized objective analysis of the impacts and benefits of passenger self-tagging, • Obtain information to help make a business case document for passenger self-tagging much more valuable and quantitative, and • Produce concrete results regarding the planning for self-tagging. This report provides detailed analysis of the three process steps surrounding passenger selftagging.
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From page 2...
... This report and Decision-Making Tool provide a baseline/foundation for readers, who are expected to include, but are not limited to the following: • Airport directors; • Airport department leaders and operators; • Airline department leaders and operators; • Airport and airline planners; • Aviation industry associations; • Consultants and other specialists in the baggage handling and sortation areas and related fields; • Regulatory Agencies responsible for setting policy, defining standards, and considering the security-related issues involved with passenger self-tagging; and • Other aviation professionals that may be affected by the change in passenger flow resulting from passenger self-tagging, such as ground handlers and concessionaires. Evolution of Passenger Involvement in the Self-Service Check-in Process The evolutionary development of self-service provides an appropriate background for this report.
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From page 3...
... 1999 Alaska Airlines introduces limited use of web check-in 2004 Only 20% of members airlines issued etickets 2008 100% of all member airlines capable of issuing etickets 2010 IATA mandate: All member airlines to use 100% BCBP 2010: IATA is developing the BRTG Implementation Guide Researchers are developing Passenger Self-Tagging Decision-Making Tool 2009: Passenger Facilitation Recommended Practices (IATA) • Bags Ready to Go (BRTG)
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Key Terms

  • passenger flow
  • implementation guide
  • tool provides
  • department leaders
  • boarding passes

  • baggage handling
  • information required
  • self service
  • existing passenger
  • airport department

  • simulation tool
  • passenger demographics
  • airport community
  • airline agent
  • surrounding passenger

  • tagging process
  • report provides
  • airline department
  • provides detailed
  • passenger adoption

  • developing passenger
  • specific passenger
  • self boarding
  • passenger processing
  • guide tutorial

  • unique characteristics
  • quantitative information
  • defining standards
  • process relates
  • detailed listing


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