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... CONTENTS 1 SUMMARY 5 CHAPTER ONE INTRODUCTION Synthesis Purpose, 5 Report Methodology, 6 Report Organization, 7 8 CHAPTER TWO REVIEW OF LITERATURE AND OTHER SOURCES Background, 8 Literature Review, 8 10 CHAPTER THREE SURVEY RESULTS -- A COMPILATION OF INNOVATIONS Proactive and Reactive Innovators, 10 Compilation of Innovations, 10 16 CHAPTER FOUR CASE STUDIES -- INNOVATIVE RURAL TRANSIT AND INTERCITY SERVICES Culture of Innovation, 16 Case Study Transit Agencies, 16 30 CHAPTER FIVE CONCLUSIONS AND SUGGESTIONS FOR FURTHER RESEARCH Innovation and Successful Practices, 30 Areas for Further Research, 31 32 GLOSSARY OF TERMS 33 ACRONYMS 34 REFERENCES 35 BIBLIOGRAPHY 36 APPENDIX A ONLINE SURVEY FORM 43 APPENDIX B LIST OF RESPONDENTS

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