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Currently Skimming:

Pages 70-72

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From page 70...
... Because aggravated assaults that result in serious physical injuries can be preceded by minor ones, all incidents need to be reported, monitored, and taken seriously. Assaults on bus operators have affected bus operations in terms of increased injury-related claims and operator anxiety, stress, and reduced productivity.
From page 71...
... Further research into barrier design can address these issues. Behavioral assessments -- A few agencies have indicated that they are providing behavioral assessment training to their bus operators to identify suspicious behavior and activity.
From page 72...
... More research into less-than-lethal tools appropriate for bus operators would help agencies. Video content analysis -- Researchers are developing behavioral recognition algorithms that are being tested 72 and used in subway and rail settings.

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