Improving Bus Transit Safety Through Rewards and Discipline (2012) / Chapter Skim
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Pages 26-39
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From page 26... ...
, Twin Cities Area, Minnesota • River Cities Public Transit, Pierre, South Dakota • SouthWest Transit, Eden Prairie, Minnesota • Utah Transit Authority (UTA) , Salt Lake City, Utah • Wind River Transportation Authority (WRTA)
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Since 2008, it has had a dedicated safety and training coordinator who is involved in all areas of the organization's safety program. Its mission statement includes specific language addressing the organization's culture towards safety and security, and this mission statement serves as the organization's backbone.
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29 also benefit from general information-sharing: learning more about the agency's safety data, updates internal to the agency, and general information about the industry. This open forum helps satisfy the needs of the operators to feel connected to the organization and to feel as though information is being funneled to them in a timely manner.
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Metrolinx is governed by a board of appointees of the province. Organizational approach to safety GO Transit has both internal mission statements that extend to "charters" with passengers, as well as focused mission statements that apply to individual business units within the organization.
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31 KC Metro's philosophy emphasizes the "three S's" -- safety, service, and security, with each department responsible for administering and monitoring one or two of the three S's. However, every department coordinates with the safety department regardless of its primary function or purpose.
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A mission statement incorporates the promotion of a safe and secure environment for public transit riders, workers, and the public at large. MVTA has a designated safety officer that oversees the safety program and a safety committee consisting of the safety officer, lead trainer, transit supervisors, and managers that addresses all safety-related incidents.
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agency Disciplinary practices River Cities Public Transit uses an accident review committee to review all accidents and incidents and to make a determination as to whether the event was preventable. Bus operators are represented on the committee.
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TABLE 6 SOUTHWEST TRANSIT STATISTICS 2005 2006 2007 2008 2009 2010 Miles Driven 1,387,257 1,475,052 1,621,059 1,770,791 1,508,736 1,548,774 Passengers 800,020 900,227 953,573 1,146,829 1,011,974 1,002,382 No. of Passenger/Driver Injuries Requiring Immediate Medical Attention 0 0 0 0 0 0 No.
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From page 34... ...
SouthWest Transit's 2010 driver incentive plan had a fixed budget of $100,000, which was split into two components; one fixed amount earnable per operator and a variable pool that was available to be shared by all eligible operators. Eligibility for the program is extended to all operators who have completed at least 30 days of revenue service and have worked a full scoring calendar quarter without committing a "team failure event." Recipients are required to be active employees of record when the payment is made.
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uTah TransiT auThOriTy, salT laKe CiTy, uTah agency Description UTA is located in Salt Lake City, with business units in Salt Lake City, Provo, and Ogden. The system is characterized as urban, suburban, regional, and rural, providing fixed-route, paratransit, light rail/streetcar, bus rapid transit, and commuter rail to four million passengers annually.
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Recognition and rewards metrics are submitted to the business unit's leadership teams for monthly review. In addition to UTA's reward and incentive programs, the organization maintains an extensive health and wellness program that is free to employees.
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Organizational approach to safety WRTA emphasizes bus operator training and safety. As a small transit agency, WRTA relies on Wyoming Public Transit Authority (referred to as WyTRANS)
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• MVTA focuses on new bus operators in their first three months of employment and has recently expanded the length of its bus operator training program. • River Cities Public Transit, a small rural transit agency, places a priority on safety, with a strong bus operator training program.
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From page 39... ...
Operators who consistently meet the requirements of the driver incentive plan receive a "Gold Driver" designation. The Gold Driver designation allows them the opportunity to display a special name plate on the bus.
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