Guidebook for Airport Irregular Operations (IROPS) Contingency Planning (2012) / Chapter Skim
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Part 1 – Fundamentals of IROPS Planning 1 PA R T 2 PA R T 1 R eso urce A R eso urce B R eso urce C R eso urce D A p p end ices B ib lio g rap hy INTRODUCTION Why do we need a guidebook? Since aircraft began to fly and carry passengers for hire, there has always been the potential for delays; however, today with the vast number of passengers, airlines and economic and physical constraints placed on the aviation system, the potential for significant delays has never been greater.
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2 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning Off-hour conditions related to staffing for key areas such as access through security and staffing for TSA and CBP functions, as well as for concessions Passenger conditions during extended stays both in terminals and off-site Pl • • • anning for special needs passengers Users of this guidebook are given step-by-step instructions on how to prepare and/or refine their IROPS plans.
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3You will encounter icons throughout this guidebook that will direct you to additional resources available: Topics = This icon highlights topics that can be found in Resource A – Topics for IROPS Plan Development of this guidebook. Tools = This icon highlights tools that can be found in Resource C – Tools of this guidebook.
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4Figure 3. IROPS Champion Responsibilities.
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5Figure 5. Partnering for Success.
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6How does an airport IROPS contingency plan relate to an Airport Emergency Plan (AEP) or National Incident Management System (NIMS)
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7 CHAPTER 1 – EXECUTIVE BUY-IN/GET ORGANIZED 1.1 Description The first step, whether your airport is developing a new plan or reviewing an existing one, is to establish executive buy-in from your airport and each of your local aviation service provider organizations. These should include airport operations, airlines, concessions, ground transportation, local accommodations, government agencies (FAA, CBP, and TSA)
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8See Tool 3 – Responsibilities of the Airport's IROPS Contingency Response Committee and Tool 4 – Questions for Initial IROPS Committee Meeting in Resource C for additional support. 1.5 Notification and Contact Lists An important recommendation for IROPS Contingency Response Committee action includes determination and documentation of local methods for 24/7 communications.
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9 CHAPTER 2 – DOCUMENT CURRENT SITUATION 2.1 Description In this step, your airport's IROPS Contingency Response Committee should identify, gather, and compare important response plan information from service providers to ensure collaboration and cooperation. The collective comparison of current IROPS plans between service providers should include a review of local IROPS events history, identification of customer needs, evaluation of how to track delayed aircraft, the tracking of equipment inventory, and the determination of skills availability.
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10 2.3 Reviewing Local IROPS Events and Assessing Local Situation What causes an IROPS event? Causes of IROPS events can include extreme weather, natural disasters, reduction of airport facility capacity, aircraft mechanical problems, labor issues, and others.
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11 2.4 Passenger Needs Needs of passengers (including animals) on board aircraft on the ground and in airport terminals during lengthy delays vary, and normally require the attention of more than one party.
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12 2.5 Current Response Capabilities A number of questions related to several key concepts should be considered when beginning the planning process. Please note the following questions are generic and additional guidance can be found in Resource A – Topics for IROPS Plan Development and Resource C - Tools: Availability of services during an IROPS event – What does an airport have in place to know when an aircraft is experiencing an IROPS event at its location?
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13 CHAPTER 3 – ESTABLISH PROCEDURES TO COOPERATE 3.1 Description In this step, your airport will need to determine how to establish cooperation with local service providers in order to meet passenger needs. These include airlines, concessions, ground transportation, and government agencies (FAA, TSA, and CBP)
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14 3.3 Technology Considerations A wide variety of technologies can assist in implementing IROPS response plans. It is recommended that an airport try to leverage existing technology before developing new unique systems.
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15 CHAPTER 4 – REVIEW, UPDATE, AND TRAINING 4.1 Description In this step, your airport should determine what improved procedures are necessary and beneficial to IROPS planning, and then should conduct coordinated training exercises to ensure these plans are understood by all involved service providers. Table-top exercises are recommended to utilize considerations of both local IROPS events and events involving other regional airports.
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16 Periodic coordinated frontline training for airport contingency response should be conducted to provide an emphasis on actions requiring coordination of two or more organizations and to provide an opportunity to test new policies, practices, and procedures. Contingency training exercises should focus on shared situational awareness in relation to: Mutual support and valuing one another Timing of IROPS responses Effectiveness of responses Shared success Im • • • • • pacts of the United States DOT "3-Hour Rule" and "4-Hour Rule" (see Glossary for definitions of these rules)
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17 CHAPTER 5 – CONSOLIDATED COOPERATION ACTIONS DURING AN EVENT 5.1 Description When your airport is experiencing an IROPS event, three actions are critical: communication, coordination, and collaboration. This requires your local service providers to work together to communicate aircraft status in the air and on the ground, as well as execute IROPS procedures as shown in Figure 9.
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18 Weather patterns are tracked by the airport, airlines, and the FAA to predict potential impacts to aircraft operations, as well as to carry out alternate operating procedures, such as diverting flights to alternate airports. This is done to maintain the safety of the crew and passengers, as well as operations staff out on the airfield.
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19 Passenger support plans The key goal of an IROPS plan is to ensure focus on coordinated support of passengers and other customers during an IROPS event. Guidance for planning and developing support capabilities and actions is based on aircraft and passenger location and on duration of passenger stay both on board aircraft and in the terminal.
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20 Recommended guidance is provided in: Topic 5f: Execute IROPS Procedures with FAA Topic 5g: Execute IROPS Procedures with CBP Topic 5h: Execute IROPS Procedures with TSA Concessions The role of concessions during an IROPS event is to ensure that passenger food and beverage needs (and potentially medicinal and family needs) are met during IROPS events.
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21 CHAPTER 6 – CAPTURING LESSONS LEARNED AND UPDATING PLANS 6.1 Description In this step, your airport should host an after-action meeting to review performance effectiveness as soon as is practical following return of operations to a normal state after an IROPS event. Part of the recommended debriefing procedures should be the identification of lessons learned.
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22 Following internal management debriefings, each service provider organization should report a summary of its findings (including any lessons learned) and recommendations to the IROPS Champion.
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23 SUMMARY Developing and implementing an effective airport IROPS plan requires continuous communication, cooperation, and coordination between the airport and each of the local service providers. Activities associated with the six steps of IROPS plan development process are: know, act, confirm, and improve.
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24 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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PA R T 2 PA R T 1 R eso urce A R eso urce B R eso urce C R eso urce D A p p end ices B ib lio g rap hy PART 2 RESOURCES
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PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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PA R T 2 PA R T 1 R eso urce A R eso urce B R eso urce C R eso urce D A p p end ices B ib lio g rap hy Part 2 - Resource A – Topics for IROPS Plan Development 25 RESOURCE A – TOPICS FOR IROPS PLAN DEVELOPMENT INTRODUCTION The topic worksheets presented in the following pages (when completed) combine to create a generic IROPS contingency plan.
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26 CONTENTS 29 Topic 1 – IR OPS Contingency Resp on se Co mmitt ee 31 Topic 2 – Docu me nt Cu rr en t Situation 32 Topic 2a – Revi ew ing Existing IR OP S Resp onse Plan s 37 Topic 2b – IR OPS Event Hi story 39 Topic 2c – Passe ng er Needs 41 Topic 2d – Trac ki ng Dela ye d Airc raft 43 Topic 2e – Trigge r Ev ents and Communications Plans 47 Topic 2f – Su ppo rt for Pass engers 49 Topic 2g – Trac ki ng Reso urce Inve ntor y 51 Topic 2h – Sk il ls A vailability 53 Topic 3a – Establish Proce dures wi th Airlines 55 Topic 3b – Establish Proce dures wi th FAA 57 Topic 3c – Establish Procedures wi th CBP 61 Topic 3d – Establish Proce dures wi th TSA 63 Topic 3e – Establish Procedures wi th Concessions 65 Topic 3f – Esta blish Pr oce dures wi th Ground Transportation 67 Topic 4a – IR OPS C oor di na tion Work shop 69 Topic 4b – IR OPS C oor di na ted Frontline Training 71 Topic 5a – Ai rcraft Status 73 Topic 5b – Trac ki ng Weat he r 75 Topic 5c – Exec ute IR OPS Co mm unication Plan s 77 Topic 5d – Exec ute Passe ng er Support Plan s 79 Topic 5e – Exec ute IR OPS Procedures wi th Airlines 81 Topic 5f – Execute IR OP S Proce dures wi th FAA 83 Topic 5g – Exec ute IR OPS Procedures wi th CBP 85 Topic 5h – Exec ute IR OPS Procedures wi th TSA 87 Topic 5i – Ex ecute IR OP S Con cessions Proce dures 89 Topic 5j – Execute IR OP S Ground Transportation Procedures 91 Topic 6a – De brie fi ng IR OP S Even t 93 Topic 6b – Ca pturing Less ons Le arne d Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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Part 2 - Resource A – Topics for IROPS Plan Development 27 PA R T 2 PA R T 1 R eso u rce A R eso u rce B R eso u rce C R eso u rce D A p p en d ices B ib lio g rap h y TOPIC MATRIX FOR IROPS PLAN DEVELOPMENT In order to complete these topics, the IROPS Champion will need to coordinate with various agencies, including airlines, concessions, ground transportation, the FAA, CBP, and TSA. The following matrix outlines which topics should be sent to specific agencies in order to complete Resource B – Model IROPS Contingency Plan.
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28 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 Re so u rc e A Re so u rc e B Re so u rc e C Re so u rc e D A p p en d ic es B ib li o g ra p h y
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Part 2 - Resource A – Topics for IROPS Plan Development 29 PA R T 2 PA R T 1 Reso u rce A Reso u rce B Reso u rce C Reso u rce D A p p en d ices B ib lio g rap h y TOPIC 1: IROPS CONTINGENCY RESPONSE COMMITTEE This topic describes guidance for establishing an IROPS Contingency Response Committee. The overall goal of the Committee is to establish and enhance contingency plans through collaborative decision making.
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30 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 Re so u rc e A Re so u rc e B Re so u rc e C Re so u rc e D A p p en d ic es B ib li o g ra p h y Use the table (I ROPS Con tingenc y Response Commit tee)
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Part 2 - Resource A – Topics for IROPS Plan Development 31 PA R T 2 PA R T 1 Reso u rce A Reso u rce B Reso u rce C Reso u rce D A p p en d ices B ib lio g rap h y TOPIC 2: DOCUMENT CURRENT SITUATION This topic describes guidance for gathering pertinent IROPS data that, when completed, will provide the base of your IROPS plan. This topic focuses on gathering data for the following: Reviewing existing IROPS Plans Local IROPS events history Local customer needs Local tracking of delayed aircraft Local trigger events and communication plans Local support for passengers on-board, being deplaned, and in-terminal Local tracking of inventory Local skills availability The IROPS Champion is responsible for coordinating with service providers to gather the information needed to complete the tables in this topic.
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32 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 Re so u rc e A Re so u rc e B Re so u rc e C Re so u rc e D A p p en d ic es B ib li o g ra p h y TOPIC 2a: REVI EWIN G EXISTING IROPS RESPONSE PLANS This section describes gu idance for reviewing areas of support across all organizatio ns, including cooperative response procedures related to IR OP S events.
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Part 2 - Resource A – Topics for IROPS Plan Development 33 PA R T 2 PA R T 1 Reso u rce A Reso u rce B Reso u rce C Reso u rce D A p p en d ices B ib lio g rap h y Pr ocedures to address pass e nger ne eds after deplanin g following lengthy ground dela y that should invo lv e the airline, the airport, governm ent agencies, and other serv ice providers Pr ocess for the airport to c oordinate with airline ma nage me nt, FB Os, F AA, flight crews, and local area em ergenc y me dical service prov iders to assist in prov iding em ergenc y me dical support and othe r special needs to passengers on re mo te ly parked aircraft Resource B – Model IR OPS Continge nc y Pl an, once co mp leted, se rv es to docum ent the Committee's assessm ent and its continui ng c oordination and integrati on of related plans held by a ll of the avia tion service prov ider organizations at the airport. Process: As dem onstrated by Figure 2 , it takes a differe nt mi ndset for service prov id er organizations to brid ge the gap between feeling they need to go it alone with individual plans and reach an enviro nm ent of partnering for success to develop a coor dinated regional co ntingenc y plan to miti gate lengt hy ta rm ac dela ys .
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34 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 Re so u rc e A Re so u rc e B Re so u rc e C Re so u rc e D A p p en d ic es B ib li o g ra p h y Format: The IROPS data collection activities should focus on developing plans for things such as deplaning, gate usage, remote aircraft processes, diversion procedures, materials and service availability, and emergency needs.
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Part 2 - Resource A – Topics for IROPS Plan Development 35 PA R T 2 PA R T 1 Reso u rce A Reso u rce B Reso u rce C Reso u rce D A p p en d ices B ib lio g rap h y Considerations for diversions (for hub airports) In addition to the coordination procedures established between the airlines serving the airport and the diversion airports in the region served by them and their code-sharing partners, coordination procedures should be established with each of the other potential diversion airports in the region.
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36 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 Re so u rc e A Re so u rc e B Re so u rc e C Re so u rc e D A p p en d ic es B ib li o g ra p h y IROPS Response Plan Review Plea se mo di fy this ta ble as appropri at e fo r your needs, and add addi ti on al rows as necessary .
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Part 2 - Resource A – Topics for IROPS Plan Development 37 PA R T 2 PA R T 1 Reso u rce A Reso u rce B Reso u rce C Reso u rce D A p p en d ices B ib lio g rap h y TOPIC 2b: IROPS EVENT HISTORY This section describes guidance for documenting the history of local IROPS events, including lengthy onboard ground delay events. It also describes the role of various service providers in providing passenger and other customer support during IROPS events.
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38 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 Re so u rc e A Re so u rc e B Re so u rc e C Re so u rc e D A p p en d ic es B ib li o g ra p h y IROPS Event History Please modify this table as appropriate for your needs, and add additional rows as necessary.
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TOPIC 2c: PASSENGER NEEDS This section describes guidance for documenting needs of passengers and other customers during IROPS events, with special focus provided for special-needs passengers. The needs analysis is provided by consideration of general information of customer needs during IROPS events supplemented by local information derived from the IROPS event and response descriptions described in previous subsections.
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Passenger Needs Please modify this table as appropriate for your needs, and add additional rows as necessary. Need Descri ptio n 40 Guidebook for Airport Irregular Operations (IROPS)
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TOPIC 2d: TRACKING DELAYED AIRCRAFT This section describes guidance for planning and documenting the airport's processes to describe local situations as they develop, including both flight delays and delayed aircraft on the ground. Purpose: The goal of effective tracking of delayed aircraft in the air and on the ground between airlines, ATC services, and the airport is that it provides accurate, complete, and timely information in regard to expected flight delays and developing local situations.
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Tracking Delayed Aircraft Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization Description 42 Guidebook for Airport Irregular Operations (IROPS)
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Tracking Delayed Aircraft Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization Description 42 Guidebook for Airport Irregular Operations (IROPS)
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Process: When coordinating its IROPS plan with the IROPS Contingency Response Committee, each airline should include its trigger policies, the timelines for each trigger, and what needs to be considered at the trigger time. Format: The table (Trigger Events and Communications Plans)
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Trigger Events and Communications Plans Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization Trigger Ev en t Resp on sible Part y Target Group(s)
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46 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 Re so u rc e A Re so u rc e B Re so u rc e C Re so u rc e D A p p en d ic es B ib li o g ra p h y
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TOPIC 2f: SUPPORT FOR PASSENGERS This topic describes guidance for planning and developing support capabilities and actions based on aircraft and passenger location and on duration of passenger stay both on board aircraft and in the terminal. Purpose: To ensure focus on coordinated support of passengers and other customers during an IROPS event.
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The table (Support for Passe ngers) should be co mp leted and inserted into Section 2.
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TOPIC 2g: TRACKING RESOURCE INVENTORY This section describes guidance for planning and developing procedures across local organizations identifying resources (equipment and supplies) held by an airport service organization beyond those that have been planned for shared use, but that could be made available for use if requested by another airport organization during an IROPS event.
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The table (T racking Res our ce In ve ntor y) should be co mp leted with airport se rv ic e organizations' cu rrent inventor y and inserted into Section 2.7 of Reso urce B – Model IR OPS Contingenc y Pl an.
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TOPIC 2h: SKILLS AVAILABILITY This topic describes guidance for planning and developing procedures across local organizations identifying categories of skilled personnel employed by an airport service organization beyond those which have been planned for shared use, but that could be made available for use if requested by another airport organization during an IROPS event. This planning should include identification of skilled personnel that the organization believes is sufficient to meet its response goals.
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The table (Skills Av ailability) should be co mp leted wi th airport se rv ice organizatio ns' skills availability and inserted into Section 2.8 of Resource B – Model IROP S Contingenc y Pl an.
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TOPIC 3a: ESTABLISH PROCEDURES WITH AIRLINES This topic describes the collection and development of joint procedures with your local airlines as well as all other airlines which consider your airport for diversions. As noted in Part 1 - Fundamentals, airlines are required to coordinate their extended delay contingency plans with both scheduled airports they serve and their diversion airports.
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Note : Ensure y ou ha ve a pl an in place for uns ch eduled international flights. If y ou ha ve local CB P staff, this includes off- hours arrivals and international flights di ve rt ed from other airports.
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TOPIC 3b: ESTABLISH PROCEDURES WITH FAA This topic describes the collection and/or development of local procedures with the FAA for aircraft ground control procedures during extended tarmac delays. It also describes guidance for sharing of aircraft status between FAA and airport operations.
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Procedures with FAA Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization Cont act Name Local Agre em ents 56 Guidebook for Airport Irregular Operations (IROPS)
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TOPIC 3c: ESTABLISH PROCEDURES WITH CBP This topic describes guidance for planning and developing local procedures with the CBP for unscheduled international flights associated with IROPS events. These should include CBP coordination procedures for international aircraft arriving from abroad that land in the United States for reasons other than as a scheduled arrival and for international aircraft diverted to an airport other than the intended airport of destination.
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Format: All international diverted aircraft under the jurisdiction of the airport area of responsibility will be closely monitored. All actions related to the aircraft, persons, and cargo on board will be coordinated with the CBP, airport, air carrier, local law enforcement, and other government agency representatives.
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CBP procedures for technical stop: Crew changes and servicing aboard an aircraft undergoing a technical stop will be permitted without full inspection of the passengers and baggage, provided the following conditions are met: • The carrier must provide 100% API electronic data in advance of the aircraft's arrival if the aircraft was scheduled to arrive or stop in the United States • All passengers should remain on board, except in the event of a stay/diversion lasting more than 3 hours or if CBP field personnel determine the passengers should be deplaned for any reason, prior to 3 hours. • No new passengers or cargo are added at the technical stop.
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Procedures with CBP Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization Cont act Name Local Agre em ents 60 Guidebook for Airport Irregular Operations (IROPS)
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TOPIC 3d: ESTABLISH PROCEDURES WITH TSA This topic describes the collection and/or development of local procedures with the TSA to develop appropriate security measures for passengers during IROPS events. These involve the ability for passengers to avoid re-screening if they deplane due to an extended tarmac delay and for the TSA to develop contingency plans for after-hour security arrangements.
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Establish Procedures with TSA Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization Co ntact Na me Local Agre em ents 62 Guidebook for Airport Irregular Operations (IROPS)
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TOPIC 3e: ESTABLISH PROCEDURES WITH CONCESSIONS This topic describes the collection and development of local procedures with concessions to provide service during IROPS events, including those resulting in extended passenger (and other customers) stay in the terminal area.
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Establish Procedures with Concessions Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization Cont act Name Local Agre em ents 64 Guidebook for Airport Irregular Operations (IROPS)
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TOPIC 3f: ESTABLISH PROCEDURES WITH GROUND TRANSPORTATION This topic describes the collection and/or development of local procedures with ground transportation organizations at an airport to provide service during IROPS events, including those resulting in extended passenger (and other customers) stay in the terminal area.
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Establish Procedures with Ground Transportation Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization Co ntact Na me Local Agre em ents 66 Guidebook for Airport Irregular Operations (IROPS)
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TOPIC 4a: IROPS COORDINATION WORKSHOPS This topic describes recommendations for planning and sponsoring an IROPS coordination workshop. The material includes considerations for local organizations that are represented on the IROPS Contingency Response Committee.
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IROPS Coordination Workshop Please modify this table as appropriate for your needs, and add additional rows as necessary. Date Work shop Na me Descri ptio n 68 Guidebook for Airport Irregular Operations (IROPS)
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TOPIC 4b: IROPS COORDINATED FRONTLINE TRAINING This topic provides guidance for conducting periodic coordinated frontline training for IROPS response at an airport. In addition to emphasis on actions requiring coordination of two or more organizations, this training provides an opportunity to test new policies, practices, and procedures.
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IROPS Coordinated Frontline Training Please modify this table as appropriate for your needs, and add additional rows as necessary. IROPS Training Activity Descri ptio n 70 Guidebook for Airport Irregular Operations (IROPS)
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TOPIC 5a: AIRCRAFT STATUS Aircraft status in the air and on the ground is tracked by both airlines and ATC services to provide accurate, complete, and timely information in regard to expected flight delays and developing local situations. Purpose: To outline a checklist of activities to determine aircraft status during an IROPS event.
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Aircraft Status Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization Ai rcraft St atus Acti on s 72 Guidebook for Airport Irregular Operations (IROPS)
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TOPIC 5b: TRACKING WEATHER Weather patterns are tracked by the airport, airlines, and ATC services to predict potential impacts to aircraft operations and to carry out alternate operating procedures (such as diverting flights to alternate airports) to maintain the safety of the crew and passengers as well as operations staff out on the airfield.
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Tracking Weather Patterns Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization Cont act Name Weathe r Tr ac ki ng/Comm unicating Resp on sibilities 74 Guidebook for Airport Irregular Operations (IROPS)
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TOPIC 5c: EXECUTE IROPS COMMUNICATION PLANS This topic helps the airport de vel op an appropriate chec klist for im plem enting an IR OP S co mm unication plan as part of the ov erall IR OP S plan. Sin ce relevant IR OPS information, including status and related situational informat ion, needs to be co mm unicated am ong appropriate airport organizations during an IR OPS event, defining a specific plan is cr it ical to the actual im plem entation.
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Execute IROPS Communication Plans Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization Co mm unications Action s 76 Guidebook for Airport Irregular Operations (IROPS)
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TOPIC 5d: EXECUTE PASSENGER SUPPORT PLANS This topic addresses the development of a checklist to support the procedures necessary to accommodate passengers and other customers at the airport during IROPS events, including those times when they are: • On-board aircraft • Deplaning aircraft • In the terminal • In need of ground transportation • In need of hotel accommodations Purpose: To define a checklist of activities to provide support procedures for passengers and other customers at the airport during IROPS events, including the four primary situations where passengers may require support. Process: Once completed, the table (Passenger Support)
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Passenger Support Please modify this table as appropriate for your needs, and add additional rows as necessary. Passeng er Location Service Provid er Descri ptio n 78 Guidebook for Airport Irregular Operations (IROPS)
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TOPIC 5e: EXECUTE IROPS PROCEDURES WITH AIRLINES This topic describes the interactive coordination between your airport and your local airlines, as well as all other airlines that consider your airport for diversions as it is carried out during an IROPS event. As noted in Part 1 – Fundamentals of IROPS Planning, airlines are required to plan for allowing passengers on board aircraft experiencing extended delays to deplane no longer than specified by DOT rules.
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Execute IROPS Procedures with Airlines Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization (24/7 Contact #)
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TOPIC 5f: EXECUTE IROPS PROCEDURES WITH FAA This topic addresses the coordination of specific activities with the FAA that are to be carried out during an IROPS event. Purpose: To describe the checklist of activities to implement FAA support during an IROPS event.
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Execute IROPS Procedures with FAA Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization (24/7 Contact #)
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TOPIC 5g: EXECUTE IROPS PROCEDURES WITH CBP This topic addresses the coordination of specific activities with the CBP that are to be carried out during an IROPS event. Purpose: To describe checklists of activities to implement CBP support during an IROPS event.
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Execute IROPS Procedures with CBP Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization (24/7 Contact #)
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TOPIC 5h: EXECUTE IROPS PROCEDURES WITH TSA This topic addresses the coordination of specific activities/procedures with the TSA that are to be carried out during an IROPS event. Purpose: To describe the checklist of activities to implement TSA support during an IROPS event.
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Execute IROPS Procedures with TSA Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization (24/7 Contact #)
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TOPIC 5i: EXECUTE IROPS CONCESSIONS PROCEDURES This topic addresses the coordination of specific activities with concessionaires (including snack stands, restaurants, and other vendors) that are to be carried out during an IROPS event.
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Execute IROPS Procedures for Concessions Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization (24/7 Contact #)
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TOPIC 5j: EXECUTE IROPS GROUND TRANSPORTATION PROCEDURES This topic addresses the coordination of specific activities with ground transportation agencies that are to be carried out during an IROPS event. Purpose: To describe the checklist of activities to implement ground transportation support during an IROPS event.
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Execute IROPS Procedures for Ground Transportation Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization (24/7 Contact #)
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TOPIC 6a: DEBRIEFING IROPS EVENT This topic addresses the debriefing activities that should be carried out with all aviation service providers following an IROPS event. Purpose: The purpose of the debriefing session is to review response performance following a major IROPS event.
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Debriefing IROPS Event Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization Deta il 92 Guidebook for Airport Irregular Operations (IROPS)
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TOPIC 6b: CAPTURING LESSONS LEARNED This topic describes considerations recommended for discovering lessons learned after an IROPS event. The material includes considerations for airport service organizations that are represented on the IROPS Contingency Response Committee.
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From page 96... ...
Capturing Lessons Learned Please modify this table as appropriate for your needs, and add additional rows as necessary. Organization Deta il 94 Guidebook for Airport Irregular Operations (IROPS)
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Part 2 – Resource B – Model IROPS Contingency Plan 95 PA R T 2 PA R T 1 Reso u rce A Reso u rce B Reso u rce C Reso u rce D A p p en d ices B ib lio g rap h y RESOURCE B – MODEL IROPS CONTINGENCY PLAN (AIRPORT NAME) IROPS Contingency Plan Date adopted Date of final revision
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From page 98... ...
96 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 Re so u rc e A Re so u rc e B Re so u rc e C Re so u rc e D A p p en d ic es B ib li o g ra p h y Document Revision Revision Date Content Revision Date Content
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From page 99... ...
CONTENTS 99 INTRODUCTION 101 C HAPTER 1 – EXECUTIVE BUY-IN/G ET ORGAN IZED 101 1.1 Establis hi ng an IROPS Co nti nge nc y Response Co mm itte e 103 C HAPTER 2 – DOCUMENT CURRENT SITUATIO N 103 2.1 Re vi ew ing Existi ng IROPS Response Plans 103 2.2 Re vi ew ing Lo cal IROPS Events and As se ss in g Lo cal Situation 104 2.3 Pa ssenger Needs during an IROPS Ev en t 104 2.4 Tr acking of Dela ye d Ai rcra ft 104 2.5 Tr igger Even ts and Co mm unica tions Pl ans 105 2.6 Su pport fo r Pa ssenge rs 105 2.7 Tr acking Inventor y 105 2.8 Sk ills Availability 107 C HAPTER 3 – ESTABLISH PROCEDURES TO COOPER AT E 107 3.1 Coope ration Proc ed ures 107 3.1.1 Airlines 107 3.1.2 FAA 107 3.1. 3 C BP 108 3.1.4 TS A 108 3.1.5 Co ncessions 108 3.1.6 Gro und Transportati on 109 3.2 Ot her Pr ov iders to Consid er 111 C HAPTER 4 – REVIEW , UP DATE, AND TR AI NING 111 4.1 IROPS Coor di natio n Work sh op 111 4.2 IROPS Coor di nate d Fron tl ine Tr aining 113 C HAPTER 5 – CONSOLIDA TED COOPER AT ION AC TI ONS DURING AN EVENT 113 5.1 Mon itoring IROP S Ev en t Indicators 114 5.1.1 Aircraft Status 114 5.1.2 Tracki ng We ather 114 5.2 Ex ecuting IROPS Plans a nd Pr ocedures 115 5.2.1 IROPS Communications Plans 115 5.2.2 Passenger Support Plans 115 5.2.3 Procedures with Airlines 115 5.2.4 Procedures with FAA 116 5.2.5 Procedures with CBP 116 5.2.6 Procedures with TSA 116 5.2.7 Co ncessions Procedures 116 5.2.8 Gro und Transportatio n Procedures 116 5.2.9 Procedures with Other Providers 117 C HAPTER 6 – CAPTURE LESSONS LEAR NE D AN D UPDATING PLANS 117 6.1 Afte r an IR OPS Event 117 6.2 Less ons L ear ne d Part 2 – Resource B – Model IROPS Contingency Plan 97 PA R T 2 PA R T 1 Reso u rce A Reso u rce B Reso u rce C Reso u rce D A p p en d ices B ib lio g rap h y
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119 APPENDICES 121 Appendix A – Compliance Matrix of (AIRPORT NAME) IROPS Contingency Plan with DOT Model Contingency Plan 123 Appendix B – Reference Documents 125 Appendix C – Status of Plan Details 127 Appendix D – Contact Details for (AIRPORT NAME)
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From page 101... ...
INTRODUCTION Purpose This document provides the coordinated IROPS Contingency Plan for (AIRPORT NAME)
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From page 102... ...
Service Providers – All entities at an airport that provide services for customers and passengers including but not limited to: airports, airlines, concessionaires, ground transportation agencies, government agencies, fixed base operators (FBO) , overnight accommodations, emergency response, military (if joint-use facility)
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From page 103... ...
CHAPTER 1 – EXECUTIVE BUY-IN/GET ORGANIZED Activities described in this chapter provide for: The establishment of • • • • the (AIRPORT NAME) IROPS Contingency Response Committee Establishment of 24/7 contact/notification list Documentation of procedures with airlines, government agencies, and support organizations Conducting workshops and training (including table-top exercises)
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From page 104... ...
102 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 Re so u rc e A Re so u rc e B Re so u rc e C Re so u rc e D A p p en d ic es B ib li o g ra p h y
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From page 105... ...
CHAPTER 2 – DOCUMENT CURRENT SITUATION The IROPS data collection activities focus on: Re• • • • • • • viewing existing IROPS response plans from service providers, including airlines, government agencies, and support organizations Local IROPS event history Local customer needs Local tracking of delayed aircraft Local trigger events and communications plans Local support for passengers on board, being deplaned, and in-terminal Lo • cal tracking of inventory Local skills availability 2.1 Reviewing Existing IROPS Response Plans It is recognized that (AIRPORT NAME) 's organizations may have their own plans for response to IROPS events.
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From page 106... ...
2.3 Passenger Needs during an IROPS Event The Passenger Needs table focuses on needs of passengers and other customers during IROPS events, with special focus provided for special needs passengers. The needs analysis is provided by consideration of general information of customer needs during IROPS events.
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From page 107... ...
2.6 Support for Passengers The key goal of the (AIRPORT NAME) IROPS plan is to ensure focus on coordinated support of passengers and other customers during an IROPS event.
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From page 108... ...
106 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 Re so u rc e A Re so u rc e B Re so u rc e C Re so u rc e D A p p en d ic es B ib li o g ra p h y
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From page 109... ...
CHAPTER 3 – ESTABLISH PROCEDURES TO COOPERATE The following sections document the establishment of operating procedures with service providers (e.g., airlines, FAA, CBP, TSA, concessions, ground transportation) for use during IROPS events.
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From page 110... ...
3.1.4 TSA It is recognized that the Department of Homeland Security has issued procedures to TSA Federal Security Directors concerning establishing and utilizing secure areas using procedures in the Airport Security Program or Aircraft Operator Standard Security Program. The Establish Procedures with TSA table describes (AIRPORT NAME)
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From page 111... ...
3.2 Other Prov ider s to Consid er Above and bey ond the service prov iders identified in the prev ious section, several other entities should be coordinated with, as appropriate to (A IR PORT NA ME )
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From page 112... ...
110 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 Re so u rc e A Re so u rc e B Re so u rc e C Re so u rc e D A p p en d ic es B ib li o g ra p h y
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From page 113... ...
CHAPTER 4 – REVIEW, UPDATE, AND TRAINING The (AIRPORT NAME) IROPS Plan should be updated periodically throughout the year with improved practices, procedures, and coordinated response.
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From page 114... ...
112 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 Re so u rc e A Re so u rc e B Re so u rc e C Re so u rc e D A p p en d ic es B ib li o g ra p h y
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From page 115... ...
CHAPTER 5 – CONSOLIDATED COOPERATION ACTIONS DURING AN EVENT The joint actions occurring during an IROPS event are described in the following diagram.
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From page 116... ...
5.1.1 Aircraft Status Ai rcraft status in the air and on the gro und is tracked by both airlines and the FA A to prov ide accurate , co mp lete, and tim ely info rm ation in regard to e xpected flight dela ys and de vel oping local situations. The Ai rcraft Status table describes (A IR PORT NA ME)
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From page 117... ...
5.2.1 IROPS Communications Plans Relevant IROPS information, including status and related situational information, is communicated among appropriate (AIRPORT NAME) organizations during an IROPS event.
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From page 118... ...
5.2.5 Procedures with CBP (AIRPORT NAME) has implemented procedures with CBP relating to response to IROPS events.
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From page 119... ...
CHAPTER 6 – CAPTURE LESSONS LEARNED AND UPDATING PLANS Since recovery from an IROPS event is critical to the continual improvement of the (AIRPORT NAME) IROPS plan, this chapter is divided into two sections: debrief after an IROPS event and lessons learned.
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From page 120... ...
118 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 Re so u rc e A Re so u rc e B Re so u rc e C Re so u rc e D A p p en d ic es B ib li o g ra p h y
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From page 121... ...
APPENDICES Appendix A – Compliance Matrix of (AIRPORT NAME) IROPS Contingency Plan with DOT Model Contingency Plan Appendix B – Reference Documents Appendix C – Status of Plan Details Appendix D – Contact Details for (AIRPORT NAME)
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From page 122... ...
120 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 Re so u rc e A Re so u rc e B Re so u rc e C Re so u rc e D A p p en d ic es B ib li o g ra p h y
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From page 123... ...
Appendix A – Compliance Matrix of (AIRPORT NAME) IROPS Contingency Plan with DOT Model Contingency Plan Note: The (AIRPORT NAME)
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From page 124... ...
122 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 Re so u rc e A Re so u rc e B Re so u rc e C Re so u rc e D A p p en d ic es B ib li o g ra p h y
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From page 125... ...
Appendix B – Reference Documents Reference documents that should be included in this appendix include: Copies of procedures put in • • • • • • • place with aviation service providers, such as: – Airlines – FAA – CBP – TSA – Concessions – Ground transportation Copies of previous workshop summaries Copies of previous training exercises Copies of previous debriefing activities Copies of previous lessons learned Other reference documents an airport may want to place in this appendix include guidance from the United States DOT, such as: "Development of Contingency Plans for Lengthy Airline On-Board Ground Delays," Developed by the United States DOT National Task Force to Develop Model Contingency Plans to Deal with Lengthy Airline On-Board Ground Delays, November 12, 2008. United States DOT final rulemaking 14 CFR Part 259 Enhanced Protection for Airline Passengers 2010 and 2011.
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From page 126... ...
124 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 Re so u rc e A Re so u rc e B Re so u rc e C Re so u rc e D A p p en d ic es B ib li o g ra p h y
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From page 127... ...
Appendix C – Status of Plan Details The following table serves as a working summary of the actions within the current version of the (AIRPORT NAME) IROPS Contingency Plan.
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From page 128... ...
126 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 Re so u rc e A Re so u rc e B Re so u rc e C Re so u rc e D A p p en d ic es B ib li o g ra p h y
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From page 129... ...
Appendix D – Contact Details for (AIRPORT NAME) IROPS Contingency Response Committee and Points of Contact for Agencies during an IROPS Event IROPS Contingency Response Committee Please modify this table as appropriate for your needs, and add additional rows as necessary.
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From page 130... ...
128 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 Re so u rc e A Re so u rc e B Re so u rc e C Re so u rc e D A p p en d ic es B ib li o g ra p h y
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From page 131... ...
RESOURCE C – TOOLS INTRODUCTION This resource of the guidebook is intended to provide valuable tools that can be used in the implementation of an IROPS plan. These tools are meant to be used in conjunction with the information contained in Part 1 – Fundamentals of IROPS Planning, as well as with the implementation of Resource B – Model IROPS Contingency Plan.
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From page 132... ...
130 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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From page 133... ...
TABLE OF CONTENTS 133 Tool 1 – IROPS Planning Process 135 Tool 2 – DFW's Sample for Partnering for Success 139 Tool 3 – Responsibilities of the Airport IROPS Contingency Response Committee 141 Tool 4 – Questions for Initial IROPS Committee Meeting 143 Tool 5 – Implementation Checklist for Evaluating IROPS Plans 145 Tool 6 – Self-Assessment Questionnaire 151 Tool 7 – Example Resource Inventory Checklist 153 Tool 8 – Concessions Checklist for Snow and Hurricane Events 157 Tool 9 – Airport-Airline 24/7 Contact and Capability Summary 159 Tool 10 – Technology Solutions 167 Tool 11 – Sample Workshop Agenda 169 Tool 12 – National Oceanic and Atmospheric Administration (NOAA) National Weather Service (NWS)
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132 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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From page 135... ...
TOOL 1 – IROPS PLANNING PROCESS Purpose: This tool illustrates the process for IROPS planning, which has been outlined in greater detail in Part 1 – Fundamentals of IROPS Planning of ACRP Report 65. This tool is intended for use by the IROPS Champion and IROPS Contingency Response Committee to demonstrate the sequence of steps necessary to carry out successful IROPS planning to all affected entities.
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From page 136... ...
3. Establishing Procedures to Cooperate: Your airport will need to determine how to establish cooperation with local service providers in order to meet passenger needs.
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From page 137... ...
TOOL 2 – DFW'S SA MP LE FO R PARTNERING FO R SUCCE SS Purp os e : In order to successfully appl y this guidebook, it is essential that all aviation se rv ice pr ov ider organizations in a region work together so th ey can explore wa ys to mu tual ly s upport one another to addres s current and evolving aviation challenges that disrupt the nor ma l flow of passengers through the air transportation sy st em . This tool, courtesy of Da ll as/F ort Worth In ternationa l Ai rport (D FW )
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From page 138... ...
"Airline Industry Delivers Record On-time Performance Despite Season of Bad Weather." That is a headline any airport operations director or airline president would love to read. However, the reality remains that passengers continue to wait for hours on tarmacs during extreme weather or other irregular operations events.
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From page 139... ...
Next, providers can begin more serious dialogue with one another and start sharing resources and identifying mutual support areas where they can fill gaps and prevent overlaps in customer care. Individuals find they possess ideas, processes, or even equipment that can be shared to help one another during these delay events.
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From page 140... ...
138 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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From page 141... ...
TOOL 3 – RESPONSIBILITIES OF THE AIRPORT IROPS CONTINGENCY RESPONSE COMMITTEE Purpose: This tool is intended for use by the IROPS Champion and the IROPS Response Committee to identify the responsibilities of the committee for IROPS planning. The committee has four main responsibilities: know, act, confirm, and improve their airport's IROPS plan.
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From page 142... ...
140 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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From page 143... ...
TOOL 4 – QUESTIONS FOR INITIAL IROPS COMMITTEE MEETING (Edit as necessary to meet your airport's needs) Purpose: This tool is intended to facilitate initial discussions at the first meeting of the IROPS Response Committee.
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From page 144... ...
3. Sharing of information on real-time situational awareness/performance A key element of success during an IROPS event, whether due to a ground delay, diverted flight, or special mobility event, is maintaining real-time shared situational awareness among all service providers.
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From page 145... ...
TOOL 5 – IMPLEMENTATION CHECKLIST FOR EVALUATING IROPS PLANS (Edit as necessary to meet your airport's needs) Purpose: This checklist should be used by the IROPS Response Committee to identify and gather important response plan information from service providers to ensure collaboration and cooperation.
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From page 146... ...
Accommodations for special-needs passengers Local airline station management availability Off-Hours: Potential impact caused by the time of day at which aircraft arrive at airport and the subsequent need to process passengers • Aircraft Ground crew availability Aircraft servicing availability Local airline station management availability • Passengers (including animals) Availability of concessions Accommodations for special-needs passengers Local airline station management availability Extended Stay: Potential impact caused by duration of stay (often measured in days)
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From page 147... ...
TOOL 6 – SELF-ASSESSMENT QUESTIONNAIRE (Edit as necessary to meet your airport's needs) Purpose: This tool is intended for use by the IROPS Champion and IROPS Response Committee, and includes a series of questions related to each of the six steps of IROPS planning.
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From page 148... ...
• Do your plans include FBOs? • Do you have a deicing plan and does each airline know what it is?
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From page 149... ...
• Do your plans include FBOs? • Do you have a deicing plan and does each airline know what it is?
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From page 150... ...
• What IROPS plans do you have with the airlines serving your airport? • What IROPS plans do you have with nongovernmental support agencies such as the Red Cross and social services?
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From page 151... ...
Processes • Do you have a process to identify and define a communications office to receive and distribute all relevant information to keep all aviation service providers and customers informed of the IROPS event as it unfolds? • Do you have procedures to share empty gates as needed during IROPS events (considering needs of other airline operations, customer service needs, technical requirements, lease terms, and hardstand positions for remote aircraft parking)
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From page 152... ...
Some questions to ask include: • Do you have a coordination procedure (debriefing process) for your committee to review response effectiveness following an IROPS event?
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From page 153... ...
TOOL 7 – EX AM PLE RESOURCE INVENTORY CHECKLIST (E dit as necessary to meet your airport's needs) Purp ose: This exam ple inventor y checklist is intended to prov ide a co mp rehensiv e lis t of the resources that are available at an airport between all service prov ider s, as well as the skills of staff available to use these resources.
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From page 154... ...
Factors That Influence Diversion Decisions Factor at Receiving Airpor t Organization Mo nitoring an d Reporting • Navigation equi pm en t st at us • Ai rcra ft park ing status • Gate availability st at us • Cust om s capaci ty status • Refuel in g stat us • Deicing assets status • Jetw ay an d air stair access stat us • General ra mp operations status • Securi ty status 152 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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From page 155... ...
TOOL 8 – CONCESSIONS CHECKLIST FOR SNOW AND HURRICANE EVENTS (Edit as necessary to meet your airport's needs) Purpose: This checklist is intended for use between airport staff and concessions staff to handle IROPS events resulting from snow and hurricane weather.
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From page 156... ...
Debrief after the Storm • Attend the airport meetings • Determine if all needs were met or if there are other needs that could be met moving forward • Hold management meeting with Snow Team • Get feedback from staff to see if the needs of the traveling public as well as the airport personnel were met • Get feedback on what ran smoothly and what areas have room for improvement • Get feedback on food and merchandise needs Hurricane Events Pre-Planning – Hurricane Watch • Update employee phone list: current for all employees, including managers' cell phones • Update vendor phone list: current and correct • Ensure equipment is in good working order • Purchase enough battery-operated radios and batteries • Purchase enough working two-way radios, batteries, and chargers • Create manager rotation list • Assign area where associates can relax to keep them occupied and break up monotony • Have HR associate update weather hotline extension • Attend airport authority meetings and determine expectations • Determine what stores will be open • Determine how many managers and associates will be needed • Book hotel rooms if needed • Determine vendors' ordering and delivery schedule, as well as trash pickup • Determine/order food and beverage, including bottled water, ice, etc. • Order refrigerated trucks, if necessary • Fill CO2 • Order extra coin and currency for cash room • Update weather bulletin board Pre-Planning Hurricane Warning • Continued daily meetings by GM with direct reports • Have HR associate update weather hotline extension • Have HR check bus schedule • Attend airport authority meetings and respond to needs • Check flight schedules, airport closing times, etc.
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From page 157... ...
• Cover microwaves in plastic • Remove banks • Empty coolers and bring perishable food to landside • Bring in blankets, pillows, mattresses, battery-operated radios, DVDs, etc. • Monitor TV weather broadcasts During the Hurricane Event • Continued daily meetings by GM with direct reports • Keep communication lines open with airport authority • Monitor store openings, managers'/associates' schedules • Take pictures • Encourage associates • Check in hotel rooms • Monitor TV/radio broadcasts • Monitor opening/closing times • Have HR associate update weather hotline extension Debrief after the Hurricane • Meet with airport authority and airlines – Assess damages – Come up with re-opening game plan – Meet the needs of airport personnel, returning traveling public ¬ Communicate opening schedule ¬ Communicate any variations in services ¬ Debrief with airport/airlines on best practices moving forward • Plan staffing and opening hours – Have HR associate update weather hotline extension – Get airsides ready before associates arrive Part 2 – Resource C – Tools 155 PA R T 2 PA R T 1 R eso urce A R eso urce B R eso urce C R eso urce D A p p end ices B ib lio g rap hy
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From page 158... ...
156 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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From page 159... ...
TOOL 9 – AIRPORT-AIRLINE 24/7 CONTACT AND CAPABILITY SUMMARY (Edit as necessary to meet your airport's needs) Airport Operations Name: Phone: Email: Aircraft Capabilities/Special Use Equipment • Aircraft tow bars - A320/319/321 family based on airline ownership - Interchangeable tow bars • Aircraft stairs - Passenger stairs: determine what stairs are needed for aircraft type - Stair-truck: narrow and/or wide body Ground Handlers Name: Phone: Email: Fuelers Name: Bowsers Phone: Hydrant Email: Deicers Name: Phone: Email: Part 2 – Resource C – Tools 157 PA R T 2 PA R T 1 R eso urce A R eso urce B R eso urce C R eso urce D A p p end ices B ib lio g rap hy
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From page 160... ...
Sample Equipment Checklist (Edit as necessary to meet your airport's needs) Sample Equipment List Airline Airline Airline Airline Airline Airport Other 737 To w Bar (T B)
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From page 161... ...
TOOL 10 – TECHNOLOGY SOLUTIONS Purp ose: Vari ous technol ogy solutions exist to enable more effectiv e pl anning and manage me nt of the IR OP S contingenc y response activities. While mo st of these so lutions deal with comm unication and information sharing, so me are specific solutions that address uni qu e pro cesses.
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From page 162... ...
Functional Requirement $ 5K $$ 50K $$$ 500K Su rf ace ma nage me nt Radio Su rf ace ma nage me nt system Su rf ace ma nage me nt sy st em Weather detection Internet (w eather displa y system, lightning detection) , lightning detectio n sy st em , ca me ra su rv eilla nc e Weather detection syst em – short range, lightning detectio n sy st em Weather detection sy st em – long rang e Flight status info rm a tion shar in g Internet Cust om ized m obile de vice a pplication Flight in fo rm ation displa y sy st em Pa ssenger handli ng Port able ai rcra ft stairs Ai rcra ft stair truc k, bus – standard capaci ty Auto dock syst em , bus – large capaci ty Resource mana ge me nt Pr od uctivit y so ft wa re Cust om ized database Gate ma nage me nt sy st em , reso urce mana ge me nt sy st em Ba gga ge ma na ge me nt Pr od uctivit y so ft wa re Cust om ized database Ba gga ge so rtation sy st em , ba gga ge tracking syst em , ba gga ge reco ve ry sy st em , ba gga ge reconciliation syst em Pa ssenger processing Pr od uctivit y so ft wa re Lo cal departure control sy st em Co mmo n use passen ger processi ng sy st em Solution Su mm aries Specific technology solutions ha ve been define d in the fo llowing table in general terms.
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From page 163... ...
Category Solution Type Function Phase Ops Stakeholder B ef o re D u ri n g A ft er A ir si d e La n d si d e A ir p o rt A ir C ar ri er / G ro u n d H an d le r FA A In te gr at io n / St ra te gy Cons ulti ng services Prov ides professional consul ti ng support for defini ng technology inte gratio n strate gy be fo re an event, and revise s strate gy based on lessons learned after an ev ent. X X X X X Data inte gratio n services Prov ides professional data in te gratio n services be fo re an event to enable the shari ng of in fo rm ation am on g vari ou s technolo gy solutio ns, an d mo di fies data inte gratio n strate gy based on lessons learned after an ev ent.
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From page 164... ...
Category Solution Type Function Phase Ops Stakeholder Sh ar ed A ir cr af t S ta tu s Ai rs pace mo nitori ng sy st em Prov ides overvi ew of airspace enviro nm en t around the airport us in g real-t im e data fr om the airport' s radar sy st em , fo r the purpose of sc hedu ling airport resources . X X X Flight trac ki ng / mana ge me nt tool Prov ides aircraft planni ng an d mana ge me nt cap abilities by mo nitori ng real -t im e aircraft positio ns, air port stat us, an d weat her conditions .
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From page 165... ...
Category SolutionType Function Phase Ops Stakeholder C om m un ic at io n of S ta tu s Real-t im e aircraft data feed Prov ides data stream to support fl ig ht in fo rm ation displa ys a nd cust om fl ight trac ki ng solutio ns . X X X X Flight info rm ation displa y sy st em - airpor t Prov ides flight in fo rm ation on a mo nitor mo un ted in th e airport us in g a real-t im e aircraft data feed or ma nu al in pu t.
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From page 166... ...
Category Solution Type Function Phase Ops Stakeholder R es ou rc e M an ag em en t Ai rcra ft , gate, an d concourse availability Prov ides the abilit y to anal yz e the cause of dela ys in order to determ ine th e mo st ti me - efficient usage of aircra ft , gates, an d stan ds. X X X X X X X Gate mana ge me nt sy st em Prov ides the abilit y to plan a nd ma in ta in the sche du ling, allocation, and real-t im e status of gates.
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From page 167... ...
Category Solution Type Function Phase Ops Stakeholder A ir C ar ri er / Ba gg ag e M an ag em en t Baggage sortation Provides for the automatic verification of baggage and its destination for accurate and efficient routing. X X X X Baggage tracking Provides for the automated tracking of baggage from check-in to final destination.
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From page 168... ...
166 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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From page 169... ...
TOOL 11 – SAMPLE WORKSHOP AGENDA (Edit as necessary to meet your airport's needs) Purpose: Workshops are an effective way to bring together service provider organizations to compare plans, review past performance, and get organizations thinking about the benefits of a consolidated IROPS plan.
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From page 170... ...
2. Describe approach during an IROPS event/lengthy tarmac delay Review key steps necessary for dealing with an irregular operations event, as well as best practice joint actions that have been developed by airports in the United States that have been successfully implemented to mitigate the effects of IROPS events/lengthy tarmac delays on passengers.
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From page 172... ...
Sample Weather Checklist Before: • Contact your local NWS office Meteorologist-in-Charge or Warning Coordination Meteorologist (public telephone number lists follow) • Discuss best method/number for contacting the office • Discuss critical thresholds for your operations o Threshold for planning 2 - 5 days ahead of time, for example Significant snow/ice Significant winds Significant thunderstorm outbreak o Thresholds for real-time decisions, for example Onset of snow/icing Amount of snow/ice/rain Onset of significant winds Onset of thunderstorms • Determine best method of communicating weather information for strategic planning • Routinely exercise this process to ensure smooth operations during an event During: • Contact local NWS office for updated information on weather events and impact • Receive information from NWS office from predetermined sources After: • Provide feedback to NWS office on content and flow of weather information • Review event for improvements in the process 170 Guidebook for Airport Irregular Operations (IROPS)
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From page 173... ...
Permission to print this content has been issued by NOAA on 12/20/11 Part 2 – Resource C – Tools 171 PA R T 2 PA R T 1 R eso urce A R eso urce B R eso urce C R eso urce D A p p end ices B ib lio g rap hy
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Permission to print this content has been issued by NOAA on 12/20/11 172 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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Permission to print this content has been issued by NOAA on 12/20/11 Part 2 – Resource C – Tools 173 PA R T 2 PA R T 1 R eso urce A R eso urce B R eso urce C R eso urce D A p p end ices B ib lio g rap hy
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Permission to print this content has been issued by NOAA on 12/20/11 174 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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Permission to print this content has been issued by NOAA on 12/20/11 Part 2 – Resource C – Tools 175 PA R T 2 PA R T 1 R eso urce A R eso urce B R eso urce C R eso urce D A p p end ices B ib lio g rap hy
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From page 178... ...
176 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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From page 179... ...
TOOL 13 – SAMPLE COMMUNICATION PLAN (E dit as necessary to meet your airport's needs) Purp ose: In order for se rvice prov iders to achieve effe ctive situational awareness between all organi za tions during an IR OPS event, it is essential that an agreed- upo n co mm unication plan be de vel oped, understood, and comm unicated to all parties.
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From page 180... ...
178 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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From page 181... ...
TOOL 14 – SOCIAL MEDIA (Edit as necessary to meet your airport's needs) Purpose: This tool is intended for use by airport staff to help get started using social media forums to promote their airport and benefit from the leverage these social media sites provide.
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From page 182... ...
Use the table below to orga nize y our social me dia outreach by identi fy ing the staff responsible for prov iding updates on each social me dia foru m (if y ou use mu lt iple foru ms ) and to docum ent the trigger events and the frequenc y of updates need ed during an IROP S event.
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From page 183... ...
TOOL 15 – DURING AN EVENT TOOLS (E dit as necessary to meet your airport's needs) Purp ose: It is important to gather data on all aspects of IR OP S response to ma ke sure no gaps in passe ng er service exist.
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From page 184... ...
Airport Marketing and Community Relations Department Coordinate wi th natio na l/i nternatio nal ne ws me dia an d all in vo lved parties to ensure proper release of public info rm ation as nece ssa ry . Other.
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From page 185... ...
GOVERNMENT AGENCIES TSA Establish procedures to screen international passengers that have b een ou t of a sterile area prior to reboa rding an aircraft wh ose destin ation is into a controlled sterile area. Cons ider mu tu al aid requests.
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From page 186... ...
184 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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From page 187... ...
Tool #15b – Du ri ng an Event Fron tline Che cklis t AIRPORT Co mm unication Media and co mm unication pl an activated Term inal Capacity provided for large num ber of passengers Rest areas prov ided/blankets La vato ry serv ic e Park ing/Ground Transportation Groun d transportation plan ac tivated Passeng er Essential Provisions F ood / hy dration (concession s plan activated) Retail (concessions plan activ ated)
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From page 188... ...
AIRLINES Depl an ing On ward transportation Coordination with airport operations Groun d supp ort equipm ent (e.g., gates, hardstands, tugs, towb ars, AC) requested Passeng er Care L odging Bagga ge Co mp ensation In fo rm ation/co mm unicatio n F ood/ hy dr atio n Cleanliness Special serv ices GOVERNMENT AGENCIES AT C Services Pr iority treat me nt for dela ye d flights if requested by the aircraft operator or a designe e (pilots, dispatchers, etc.
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From page 189... ...
TOOL 16 – DIVERSION CHECKLIST (Edit as necessary to meet your airport's needs) Purpose: When aircraft are diverted, passengers end up in unexpected places at unexpected times, and service providers need to coordinate efforts to accommodate their needs.
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From page 190... ...
AIRPORT OPERATIONS Before: • Create a 24/7 email contact/distribution list of major airport stakeholders in your region, including diversion airports, to communicate status and track diverted flights. For hubs and large airports, establish a conference call with key stakeholders 24 to 48 hours prior to severe weather forecasts to facilitate communications and coordination (i.e., National Weather Service, FAA, airlines, CBP, TSA, and airport departments)
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From page 191... ...
Airport Operations Manager • When notified of a possible diversion, contact the applicable airline to determine the potential length of the delay. • Record in diversion contact log: – Date/time – Air carrier name and contact information – Flight number – Aircraft type and tail number – Passenger count – Arriving from/original route – Parking location – Reason for diversion – ETA/ETD – Jet bridge use and departing flight number – Crew time left (international flights only)
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From page 192... ...
• If the projected time at the gate is after the time that screening is closed: – Coordinate passenger screening operations to remain open or coordinate with the LEO to provide staffing of the checkpoint to prevent re-entry of unscreened passengers • Coordinate provisions with the airport's concessions. • Ensure that LEO is available to assist with disruptive passenger(s)
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From page 193... ...
PUBLIC SAFETY DEPARTMENT Before (if notified prior to aircraft landing) : • Notify airport operations specialist on duty.
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From page 194... ...
Sampl e Equi pm ent Ch ec klist (E dit as necessary to meet your airport's needs) Sample Equipment List Airline Airline Airline Airline Airline Airport Other 737 To w Bar (T B)
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From page 195... ...
TOOL 17 – AFTER AN EVENT DEBRIEF (Edit as necessary to meet your airport's needs) Purpose: It is important to debrief the response to an IROPS event in order to discover lessons learned and improve passenger service during an event.
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From page 196... ...
Lessons Learned Response Action Response Party Term inal • Co mm unication center • Ra mp • Ga tes • Concessions • Groun d transportation Ai rcraft • Tarm ac • Cock pit comm unication • Pa ss enger deplanes • Additional service IROPS Action s • Co mm unication issues • Pr ocedure m odifications • Equipm ent and resour ce s • Serv ice lapse • Operat ions a nd ma intenance restock • Ne w capabilit y • Ot he r 194 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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From page 197... ...
RESOURCE D – SAMPLE IROPS PLAN Grand Bay International Airport Irregular Operations Contingency Plan Adopted 12/12/11 All persons, places and scenarios listed in this sample plan are only examples and are not intended to represent any actual persons, places or situations. Part 2 – Resource D – Sample IROPS Plan 195 PA R T 2 PA R T 1 R eso urce A R eso urce B R eso urce C R eso urce D A p p end ices B ib lio g rap hy
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From page 198... ...
Document Revision Revi sion Date Cont en t Revi sion Date Cont en t 196 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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From page 199... ...
CONTENTS 199 INTRODUCTION 201 C HAPTER 1 – EXECUTIVE BUY-IN/G ET ORGAN IZED 201 1.1 Establis hi ng an IROPS Co nti nge nc y Response Co mm itte e 203 C HAPTER 2 – DOCUMENT CURRENT SITUATIO N 203 2.1 Re vi ew ing Existi ng IROPS Response Plans 204 2.2 Re vi ew ing Lo cal IROPS Events and As se ss in g Lo cal Situation 205 2.3 Pa ssenger Needs during an IROPS Ev en t 206 2.4 Tr acking of Dela ye d Ai rcra ft 206 2.5 Tr igger Even ts and Co mm unica tions Pl ans 207 2.6 Su pport fo r Pa ssenge rs 209 2.7 Tr acking Inventor y 209 2.8 Sk ills Availability 211 C HAPTER 3 – ESTABLISH PROCEDURES TO COOPER AT E 211 3.1 Coope ration Proc ed ures 211 3.1.1 Airlines 211 3.1.2 FAA 212 3.1. 3 C BP 213 3.1.4 TS A 214 3.1.5 Co ncessions 214 3.1.6 Gro und Transportati on 215 3.2 Ot her Pr ov iders to Consid er 217 C HAPTER 4 – REVIEW , UP DATE, AND TR AI NING 217 4.1 IROPS Coor di natio n Work sh op 218 4.2 IROPS Coor di nate d Fron tl ine Tr aining 219 C HAPTER 5 – CONSOLIDA TED COOPER AT ION AC TI ONS DURING AN EVENT 219 5.1 Mon itoring IROP S Ev en t Indicators 219 5.1.1 Aircraft Status 221 5.1.2 Tracki ng We ather 221 5.2 Ex ecuting IROPS Plans a nd Pr ocedures 222 5.2.1 IROPS Communications Plans 222 5.2.2 Passenger Support Plans 224 5.2.3 Procedures with Airlines 224 5.2.4 Procedures with FAA 224 5.2.5 Procedures with CBP 225 5.2.6 Procedures with TSA 225 5.2.7 Co ncessions Procedures 226 5.2.8 Gro und Transportatio n Procedures 226 5.2.9 Procedures with Other Providers 227 CHAPTER 6 – CAPTURING LESSONS LEARNED AND UPDATING PLANS 227 6.1 Afte r an IR OPS Event 227 6.2 Less ons L ear ne d Part 2 – Resource D – Sample IROPS Plan 197 PA R T 2 PA R T 1 R eso urce A R eso urce B R eso urce C R eso urce D A p p end ices B ib lio g rap hy
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From page 200... ...
198 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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From page 201... ...
INTRODUCTION Purpose This document provides the coordinated IROPS Contingency Plan for Grand Bay International Airport. It was developed by the airport's IROPS Contingency Response Committee under the sponsorship of the airport operations department.
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From page 202... ...
fixed base operators (FBO) , overnight accommodations, emergency response, military (if joint-use facility)
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From page 203... ...
CHAPTER 1 – EXECUTIVE BUY-IN/GET ORGANIZED Activities described in this chapter provide for: • The establishment of the Grand Bay International Airport IROPS Contingency Response Committee • Establishment of 24/7 contact/notification list • Documentation of procedures with airlines, government agencies, and support organizations • Conducting workshops and training (including table-top exercises) 1.1 Establishing an IROPS Contingency Response Committee The Grand Bay International Airport IROPS Contingency Response Committee has been established following the guidelines of the DOT's Model Contingency Plan.
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From page 204... ...
IROPS Contingency Response Committee As of 12 /15/11 Organization Cont act Name & Phone Nu mb er Al ternate Co ntac t Co mm ittee Chairperson Grand Ba y In ternatio nal Ai rp ort Ja me s Ro w Ad am Si eg fr ie d Airport Operation s La nd side Rand y Holbrook To m Mulc as ter Ai rs ide Rachel Clark Sean Ha ye s Airlines Fl ye r Ai rlines Za ch Th om ps on Dan Walter Om eg a Ai r Ga ry Nettleto n Jo hn Davi s Conces sions GBI Concessi on s Je nnell Black Ja mi e Willia ms Gr ound Transportation Zo om Re ntal s Al Ke ho e Nath an Johns on Hote l Shoreline Hote l Nolan Jackson Katie Carter Govern me nt Agenci es F AA Je ff Ballard Brett Ad am s TS A Jared E ngel La nce Foster CB P Ron Hoover Br ya n Dean Public Safety Operations Po lice Be n W ilson Ry an Banks Diversion Airpor t Long Isle Air port Matt Young Je ssica Ri ch ardson Fixed Base Operations Cent en nial FB O Lynn Schell Ashl ey Sc hille r Exec utive Man age me nt Liai so n Grand Ba y In ternatio nal Ai rp ort Rodn ey Le av itt Al li son Robins on 202 Guidebook for Airport Irregular Operations (IROPS) Contingency Planning PA R T 2 PA R T 1 R es o ur ce A R es o ur ce B R es o ur ce C R es o ur ce D A p p en d ic es B ib li o g ra p hy
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From page 205... ...
CHAPTER 2 – DOCUMENT CURRENT SITUATION The IROPS data collection activities focus on: • Reviewing existing IROPS contingency plans • Local IROPS events history • Local customer needs • Local tracking of delayed aircraft • Local trigger events and communications plans • Local support for passengers on-board, being deplaned, and in-terminal • Local tracking of inventory • Local skills availability 2.1 Reviewing Existing IROPS Response Plans It is recognized that each of Grand Bay International Airport's organizations may have their own plans for response to IROPS events. It is also recognized that United States DOT's rules on enhancing airline passenger protections (14 CFR Part 259 Enhanced Protections for Airline Passengers)
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From page 206... ...
IROPS Response Plan Review Organization Cont ingency Plan Descri ptio n of C oor dinati on Fl yer Ai rlines • Depl an in g – If deplanin g, c ontact police and the TS A, determ ine if passengers will st ay in st erile area, and coordinate with TSA for bo arding passes that will be issued for reentr y into the sterile area. • Not deplanin g – Fl yer airlines will coordinate with police and airpor t operations regarding their needs (and concessions if th ey n eed food and/or water)
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From page 207... ...
IROPS Event History Date Event Desc ription 1/15/2009 GB I received 20 diversion flights during a snowstor m. 3/2/2009 GB I had to shut down temporaril y after the ma in power feed was da ma ged during a tornado.
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From page 208... ...
2.4 Tracking of Delaye d Aircraft The following table (Tracking De la ye d Ai rcraft) describes Grand Ba y In ternational Ai rport processe s prov iding accurate, co mp le te, and time ly inform at ion in regard to expected flight dela ys including di versi ons.
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From page 209... ...
Trigger Events and Communication Plans Organization Trigger Even t Resp on sible Part y Target Group(s) Co mm unication Method(s )
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From page 210... ...
Support for Passengers Passeng er Location Service Provid er Descri ptio n On bo ard aircraft Fl yer Ai rlines The crew will pr ov ide support for passengers. Fl ye r Ai rlines will deplane passengers after 90 mi nutes.
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From page 211... ...
Support for Passengers Passeng er Location Service Provid er Descri ptio n Ai rport The airport ha s cots available for pass engers w ho will be sp ending the night in the terminal. This is a last resort and is no t offered as an alternative to st ay ing at the Shoreline Hotel.
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From page 212... ...
Descri ptions of understandi ng s of planned coordination related to sharing of skilled st aff are li sted in Section 2.1 – R eviewing Existing IR OP S Res ponse Pl ans. The fo llowing table (Skills Av ailability)
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From page 213... ...
CHAPTER 3 – ESTABLISH PROCEDURES TO COOPERATE The fo llowing sections do cu me nt the establishm ent of operating proced ures with service prov iders (e.g., concessions, gr ound trans por tation, F AA, TS A) for use du ring IR OP S events.
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From page 214... ...
Procedures with FAA Organizatio n Cont act Name Local Agre em ents F AA Je ff Ballard & Brett Adam s AT C will taxi all aircraft to the terminal ra mp . When a request is ma de by the pilot- in -c om ma nd of an aircraft to return to th e ra mp , gate, or alternate deplanin g area du e to the 3- hour rule, ATC will coordinate necessary parties to quickly re locate the aircraft for deplaning.
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From page 215... ...
Procedures with CBP Organizatio n Cont act Name Local Agre em ents perm is si on fro m CB P to de plane passe ngers of a di vert ed aircraft into a sterile and secure holding area. Pe rm ission ma y be granted if the airline comm unicates with CB P the nature of the di versi on and the an ticipated length of dela y and secures passengers fro m contact wi th other do me stic or foreign flights.
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From page 216... ...
Procedures with TSA Organization Cont act Na me Local Agre em ents Center with details of the IR OP S flight and wait for further instructions. 3.1.5 Conc ession s Concessions at Gran d Ba y International Ai rport ha ve be en requested to agre e to prov ide service during IROP S events, including those resulting in extended passe nger (a nd other custom ers)
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From page 217... ...
Procedures with Ground Transportation Organization Cont act Name Local Agre em ents Zoom Rentals Al Ke hoe & Na than Johnson • In the ev ent of an IR OPS event, Fl ye r Airlines and Om ega Air ha ve agreem ents with Zo om Re ntals to prov ide a limi ted number of one -w ay rentals. • Should a ma jor IROP S event occur, Zoom Rentals will assist the Shoreline Ho tel in shuttling passengers back and forth to the hotel.
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From page 218... ...
Procedures with Other Providers Organization Cont act Name Local Agre em ents A- 1 Medical Samm i Fo lick • In the ev ent of an IR OPS event, Grand Ba y In ternational Ai rport has an agre em ent with A- 1 Medical to provide a lim it ed num ber of wheelchairs and ox yg en tanks. 216 Guidebook for Airport Irregular Operations (IROPS)
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From page 219... ...
CHAPTER 4 – Review, Update, and Training The Grand Ba y In ternational Ai rport IR OPS plan should be updated periodically throughout the y ear with impr ov ed practices, procedur es, and c oordinated resp ons e. In order for this to happen, the IR OP S Co ntingenc y Respons e Comm ittee should host coordination workshops and training at least a couple of times annuall y.
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From page 220... ...
4.2 IR OPS Coo rdin at ed Frontline Tr ai ni ng Pe riodic coordinated frontline training for IROP S response is held at Gran d Ba y In ternational Ai rport. In addition to em phasis on actions requiring coordination of two or mo re organizations, this training prov ides an opportunity to test new policies, practices, and procedures.
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From page 221... ...
CHAPTER 5 – Consolidated Cooperation Actions during an Even t The joint actions occurring during an IR OPS event are described in the following diag ra m. The Grand Ba y In ternational Ai rport IR OPS Contingenc y Respons e Co mmi ttee ensures that there is capabilit y for coordinating shared aircraft status info rm ation.
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From page 222... ...
Aircraft Status Organization Ai rcraft St atus Acti on s Fl yer Ai rlines Om ega Ai r Di verted Flight s • Maintains status of aircraft in flight with respect to schedule • De termines aircraft requires flight divers ion • Ensures aircraft di versi on no tice is communicated to Ai rport Operat ions at L ong Is le Ai rport • Ensures aircraft di versi on status is ma in tained (ongoing) with updated status comm unicated to Airport Operations at airport wh er e flight was initial ly planned to arri ve • Continues tracking and co mm unicating status until flight ulti ma te ly arrives at original destination Fl yer Ai rlines Om ega Ai r Ai rcraft on Ground • Maintains status of arriving and departing aircraft to determine co mp liance with "3 -H our Ru le" • De termines aircraft situat ion ma y result in lengt hy ground dela y • Ensures other rele va nt serv ice providers are notified of possible IR OP S related im pact and to confir m an y related support including gate av ailability that is potentiall y needed is available if required • De termines aircraft wil l deplane passengers after lengthy ground dela y • Ensures other rele va nt serv ice providers are notified of unplanned passengers arri vi ng in term in al L ong Is le Ai rport Operations Di verted Flight s • In it iates m onitoring of flight when notified of flight dive rs ion • Confir ms rele va nt serv ice providers have been notified of unplanne d passengers arri vi ng in term in al o Concessions o TS A o CB P o Groun d Tr an sportation Grand Ba y In ternational Ai rport Operat ions Ai rcraft on Ground • Tracks status of arri vi ng and departing aircraft to determ ine co mp liance with "3 -H our Ru le" • When no tified aircraft will de plane passe ng ers after lengt hy ground dela y, confir ms rele va nt service prov iders have been notified of unplanne d passe ng ers arrivi ng in term inal o Concessions o TS A o CB P o Groun d Tr an sportation 220 Guidebook for Airport Irregular Operations (IROPS)
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From page 223... ...
5.1.2 Tracking Weat he r Weather patterns are tracked by th e airport, airlines, a nd the FA A to predict potential im pacts to aircraft operations and to carry out alternate operating procedur es (such as di verti ng fl ights to alternate airports) to ma intain the safety of the crew and pass engers, as well as operations staff out on the airfield.
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From page 224... ...
5.2.1 IROPS Communica tions Plans Rele va nt IR OPS informat ion including status and related situational info rm ation is comm unicated am ong appropriate Gran d Ba y In te rnational Ai rport organizations during an IR OPS event. The following table (I ROPS Co mm unication Pl ans)
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From page 225... ...
Passenger Support Passeng er Location Service Provid er Descri ptio n On- board aircraft Fl yer Ai rlines Om ega Ai r • Support for sp ec ial needs passengers • Pa ss enger support (status not ification, water/food, restrooms, etc.) per DOT "Three- hour rule" On- board aircraft Grand Ba y In ternational Ai rport • Backup (to airlines)
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From page 226... ...
5.2.3 Proce dur es with Ai rlines Ai rlines operating out of Gra nd Ba y In ternational Ai rport ha ve im plem ented procedur es pertaining to the DO T 3- Hour Rule and 4- Hour Rule relating to IR OP S event response. Th e following table (Execute IROP S Pr ocedures with Ai rlines)
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From page 227... ...
Execute IROPS Procedures with CBP Organization (24/7 Contact #) Local ag reem ent(s)
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From page 228... ...
Execute IROPS Procedures for Concessions Organization (24/7 Contact #) Local ag reem ent(s)
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From page 229... ...
CHAPTER 6 – CAPTURING LESSONS LEARNED AND UPDATING PLANS Since recovery fr om an IR OPS event is critical to the continual im prov em ent of the Grand Ba y In ternational Ai rport IR OP S Pl an, this chapter is di vi ded into two sections: debrief after an IROPS event and lessons learned. The following tables describe Gran d Ba y International Ai rport's proce dures for these actions , including incorporation of lessons learned into the up date of Grand Ba y In tern at ional Ai rport's IR OPS Contingenc y Pl an, as appr op riate.
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From page 230... ...
The following table (C apturing Le ssons L earned) describes Gran d Ba y In ternati onal Ai rport's plan s fo r collecting lessons learned.
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Key Terms
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