Organizational Change to Improve Health Literacy Workshop Summary (2013) / Chapter Skim
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5 Concluding Panel
5 Concluding Panel
Pages 87-98
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From page 87... ...
But the people who are passionate about health literacy work, who really believe in equity and making sure that people understand and are able to act on information for themselves, are who really make change happen. Kurtz-Rossi said that she believed that this was something that needs to be remembered in order to support those doing the work.
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From page 88... ...
p Technology was an issue mentioned by a number of speakers, KurtzRossi said. Social media and new technologies might be approaches to use to increase information access and build health literacy skills in the community.
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From page 89... ...
Wray said that a common theme of the presentations was that the policies coming out of The Joint Commission and health care reform serve as an impetus for organizations to move forward with health literacy efforts. Rather than hindering efforts, these policies are helping move the conversation forward.
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From page 90... ...
Implementing health literacy programs is often more adaptation than adoption. Each organization must identify key ingredients of the interventions that can serve its needs.
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From page 91... ...
, the seventh attribute (provides easy access to health information and services and navigation assistance) , and the tenth attribute (communicates clearly what health plans cover and what individuals will have to pay for services)
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From page 92... ...
But as she dived into the content, she quickly became a zealot, she said, thanks to Cindy Brach and Darren DeWalt. A meeting participant said that as an immigrant she experienced communication barriers, difficulties accessing care, and trouble understanding health information given to her.
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From page 93... ...
But there is no single agreed-upon tool in either case. Only one of the definitions of health literacy explicitly states that it is not only the patient's problem but also the health care professionals' problem, and that is the Calgary Charter on Health Literacy.1 But now is the critical time to examine where we are in health literacy and where we need to go, he said.
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From page 94... ...
Kurtz-Rossi said that Cliff Coleman from Oregon Health and Science University has begun to develop some health literacy competencies for health care professionals, but noted that it is true that we have not yet identified what the competencies are for those communicating information. Patrick McGarry, roundtable member, suggested that motivational interviewing could be a key communication tool.
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From page 95... ...
In terms of organizational change, one might learn from models in the health care quality improvement field. Ratzan said he agreed with earlier statements that it is important to include health literacy in board-certification examinations because that will be an incentive to learn.
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From page 96... ...
This is a major opportunity to demonstrate health literacy's importance. Finally, in the spirit of sharing health literacy tools, Rush said that UnitedHealth Group has created a plain-language English-Spanish glossary of more than 1,600 health and health insurance terms, including dental health, which everyone is welcome to use.
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From page 97... ...
The benefit of the roundtable, he said, is that it includes representatives from private-sector companies, from the insurance industry, from education, from health care organizations, and from academia. There can be conversations about the extent to which intersectoral system demands can be synchronized.
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