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Livable Cities of the Future Proceedings of a Symposium Honoring the Legacy of George Bugliarello (2014) / Chapter Skim
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IBM Intelligent Operations Center: A Breakthrough in Information Technology for Smarter Cities--Ruthie D. Lyle and Colin Harrison
Pages 89-93

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From page 89...
... In support of this vision IBM has established an Intelligent Operations Center that enables the optimization of critical information stored in disparate systems across multiple departments for the benefit of the city's population, economy, and greater ecosystem. This paper provides an overview of the IBM Intelligent Operations Center and briefly presents examples of its real-world application.
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From page 90...
... for Smart Cities is designed to enable this fundamental change. IOC enables city leaders, managers, and planners to leverage information across all city agencies and departments, anticipate problems and mini 1  "IBM Offers Smarter City Assessment Tool to Help Cities Prepare for Challenges and Opportunities of Unprecedented Urbanization," June 24, 2009, available at www.ibm.com/ press/us/en/pressureless/27791.wss.
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From page 91...
... The interface makes it possible to • bring together different data sources to provide a comprehensive perspective, • present leaders, managers, and planners to leverage information across all city agencies and IOC enables cityeasily consumable critical information, departments, anticipate problems and minimizecanimpact of disruption to services and operations, and • display summarized data that the be analyzed to give insight, and coordinate cross-agency resources to respond to both real-time and anticipated issues. This approach for • support real-time workflow and alerts.
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From page 92...
... Initially the focus was on preventing death from annual flooding, but with positive political will the solution expanded to enable monitoring of multiple emergency situations. Smarter Stadium Implementation At the request of the Miami Dolphins football team, IBM, using the IOC, helped to transform the Sun Life Stadium into an entertainment destination
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From page 93...
... During games and other live events the stadium becomes a vibrant "mini city." The customized IOC solution enables information to be managed across all stadium assets and departments to facilitate data-driven decision making, anticipate problems to minimize the impact of disruption to stadium operations, and coordinate resources to respond to issues rapidly and efficiently, all of which helps to ensure the best fan experience possible. SUMMARY The principle of "smart" is fundamentally about recognizing the interconnectivity and interdependency of a complex system and applying technology to gain insight and formulate decisions.
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Key Terms

  • intelligent operations
  • ibm intelligent
  • critical information
  • smarter city
  • smarter cities

  • user interface
  • ioc enables
  • enhanced visual
  • consumable critical
  • ioc provides

  • visual user
  • customized based
  • city leaders
  • views available
  • available depending

  • multiple emergency
  • dolphins football
  • gateways connecting
  • interconnected holistic
  • typically stored

  • cities efforts
  • solutions critical
  • issues rapidly
  • control center
  • dium operations

  • summarized data
  • city agencies
  • multiple departments
  • using information
  • vision ibm


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