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Implementing Integrated Self-Service at Airports (2015) / Chapter Skim
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Pages 3-4

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From page 3...
... Overview ACRP Report 136: Implementing Integrated Self-Service at Airports was developed under ACRP Project 10-17. The report includes a summary and four parts: Part I: Overview, Part II: Reference Guide, Part III: Integrated Self-Service Tools, and Part IV: Appendices.
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From page 4...
... ACRP Report 136 was prepared and structured keeping in mind the varying information needs of different types of users. With that in mind, the following general user needs have been identified: • Reference/knowledge.
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