Practices to Develop Effective Stakeholder Relationships at Smaller Airports (2015) / Chapter Skim
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PRACTICES TO DEVELOP EFFECTIVE STAKEHOLDER RELATIONSHIPS AT SMALLER AIRPORTS The environment in which our nation's system of airports operates is dynamic, tumultuous, and challenging. Airport leaders are proactively engaging stakeholders in information-sharing initiatives, implementing efforts to work collectively to develop policies and programs, and/or partnering or collaborating with such entities and individuals in order to guide their organizations through these times and produce positive results for their facilities and communities.
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2 The on-line survey was designed to allow respondents to indicate their perceptions of the level of importance and effectiveness of their relationships with the identified stakeholder groups, describe the extent to which they have extensive and proactive engagement with these groups, and how involved each group is in setting policy and decision making. It also identified what tools and techniques they employ to communicate with and engage stakeholders in making decisions.
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3 • Educating stakeholders about airport activities and the value of the airport is important. • It is important to distribute information to stakeholders in a timely manner about controversial airport plans before potentially inaccurate information has an opportunity to spread.
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