Alternative Quality Management Systems for Highway Construction (2015) / Chapter Skim
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CHAPTER 1 : INTRODUCTION 1.1 Introduction This research project is focused on the identification, understanding, and dissemination of alternative QMSs being applied in the highway industry throughout the United States. Innovations in QAO and other features of quality programs are being used by state departments of transportation across the country on projects using both traditional DBB delivery and alternative delivery methods as well.
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1.2 Problem Statement Quality management systems in the United States transportation industry are evolving. This is due in part to experimentation with changes to the baseline QMS and in part to accommodate the needs of alternative delivery methods, which are being used more frequently.
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2. How are projects using alternative delivery methods currently applying QMS?
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Phase I – Quality Management Theory about Practice From Baseline Quality Management Theory To Integrated Quality Management Theory Fundamental understanding of quality definitions and the purpose of quality Coding of alternative delivery, procurement, and contracting approaches Defining the current state of practice in alternative quality management approaches Describing the advantages and disadvantages of the alternative quality management models in comparison with the baseline Documenting the Quality Management Organization Phase II – Quality Management Theory for Practice From Integrated Quality Management Theory To Integrated Quality Management Practice Documenting the Quality Management Organization Creating the "business" case and key messages for upper management Mapping a path from the baseline to the quality assurance organizations for program management Decision support for quality management organization selection with innovative project delivery for project management Cataloging common practices for project engineers Figure 1-1 –Project "Roadmap" The QAO, shown in Figure 1-2, is a model that could adequately describe the quality management system used for every type of project delivery. The model acts as a framework to structure the analysis of other alternative project delivery quality systems that are common in highway construction and was used in that manner throughout this project.
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QAO Tools and Procedures QMS Figure 1-2 – Quality Assurance Organization (QAO) Framework 1.5 Task Descriptions To answer the four primary research questions, the team has completed the following nine tasks.
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Figure 1-3 – Work Flow Tasks 1 to 3 Task 3 – Case Studies and Content Analysis (see Chapter 4) Task 3 focused on both gathering case study data and analyzing it in the light of existing models.
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Figure 1-4 – Work Flow Tasks 3 to 6 Task 4 – Critical Analysis of Alternative QM Systems (see Chapter 4) The objective of Task 4 was to perform a critical analysis of the QMS approaches discovered in Tasks 1-3 and form conclusions on the use of these systems for alternative project delivery methods.
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Task 5 focused on comparing alternative QMS to the baseline QMS. The task was performed concurrently and tracked closely with the analysis of Task 4 on this project.
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Figure 1-5 – Work Flow Tasks 7 to 9 1.6 Report Format The Final Report records the activity from the all nine tasks and is broken into six chapters and 13 appendices. The work from Tasks 1-9 is incorporated throughout the various chapters of the report.
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Chapter 1, this introduction, provides a brief background for the research project and functions as a guide to the rest of the report. Chapter 2 is focused on establishing and documenting the current state of practice for alternative QMS.
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