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Pages 23-32

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From page 23...
... 23 C H A P T E R 2 Introduction Examining the state of safety culture within the public transportation industry was accomplished using a multilayer, multistep research methodology that included: 1. A transit stakeholder survey to identify key components of transit safety culture and transit agencies perceived as having a positive safety culture for further investigation; 2.
From page 24...
... 24 industry. The survey also identified public transportation systems recognized by peers for their positive safety culture that could be further examined through case studies and interviews.
From page 25...
... 25 In statistics and probability theory, the standard deviation measures the amount of variation or dispersion from the average score. A low standard deviation indicates that the data points tend to be very close to the mean; a high standard deviation indicates that the data points are spread out over a large range of values.
From page 26...
... 26 • Effective information or data management to measure performance and track goals, using key performance indicators (two management and two union comments)
From page 27...
... 27 select transit agencies for follow-up interviews and mini–case studies. Respondents were not allowed to nominate their own transit agencies.
From page 28...
... 28 nine locations. Input by union representatives and frontline employees was used either to confirm or qualify the substance of information provided by management representatives.
From page 29...
... 29 tion. Comparing operations across locations, transit agencies demonstrate varying degrees of emphasis and focus on the 15 key elements of safety culture that were identified in the transit stakeholder survey.
From page 30...
... 30 study transit agencies. However, some transit managers see the value of these rewards systems as limited in positively affecting day-to-day safety awareness and performance.
From page 31...
... 31 lying objective conditions: visible action being taken on all reported safety issues, accident investigation focused on prevention, positive worker and union involvement, open and effective safety communication, and stable leadership over time. While mini–case study interviews show a greater skepticism among frontline workers and union representatives, the strongest safety cultures produce a stronger convergence of perceptions between labor and management.
From page 32...
... 32 linked to trust. In the interviews, they expressed the opinion that safety is sometimes compromised by the pressure for on-time performance.

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